Sharp LC60EQ10U manual TroubleshootingContinue

Appendix

Troubleshooting(Continue)

Problem	Possible Solution
No sound	Is connection to other components correct?
	Is the volume too low?
	Page 3-2
	Is "Variable" selected in "Output Select"?
	Page 4-20
	Have you pressed MUTE on the remote control unit?
	Page 3-3
	Check the audio output of the connected external equipment. Is
	the volume too low or muted?
	When external equipment is connected via an HDMI cable, you
	may need to configure the audio to be output through the HDMI
	cable.
	When audio is not output from external equipment connected to
	the PC IN or HDMI IN 2 terminal, check the "Audio Select"
	setting.
	Page 8-2
	Even when external equipment is connected using an HDMI-
	certified cable, an audio cable connection may be required
	depending on the type of equipment and the media being played
	back. In this case, in addition to connecting an HDMI-certified
	cable to the HDMI IN 2 terminal, connect a Ø 3.5 mm stereo
	minijack cable to the AUDIO IN terminal and set "Audio Select" to
	"HDMI+Analog".
	Page 8-2
	When connecting a PC via an HDMI-certified cable, check the
	following:
	- Is the audio output of the PC configured correctly? Check the
	audio output settings and output audio format in Sound Properties
	on the PC.
	The audio formats compatible with this TV are PCM, Dolby Digital
	and DTS. With other formats, audio cannot be output.
	- Depending on the board, only video signals may be output. In
	this case, in addition to connecting an HDMI-certified cable to the
	HDMI IN 2 terminal, connect a Ø 3.5 mm stereo minijack cable to
	the AUDIO IN terminal and set "Audio Select" to "HDMI+Analog".
	Page 8-2

Problem	Possible Solution
No sound	If you are using a DVI-HDMI conversion cable to connect external
	equipment to the TV, check the following:

-Is an audio cable connected? The DVI-HDMI conversion cable is for video only. Connect a Ø 3.5 mm stereo minijack cable to listen to the audio.

-Is HDMI IN 2 being used? When the TV is connected to another HDMI IN terminal, the audio and video are not output together even if a Ø 3.5 mm stereo minijack cable is connected to the shared AUDIO IN terminal for PC IN and HDMI IN 2.

-Check the "Audio Select" setting. Set "Audio Select" to "HDMI+Analog".

Page 8-2

Bluetooth (smartphone)	Check pairing.
playback cannot be
displayed on the TV.
Miracast image/audio	Check pairing.
cannot be output to the
TV.

ENG 11-7