If You Need Help, Dish Network’S Exchange Programs

DISH NETWORK’S EXCHANGE PROGRAMS

DISH Network offers two options if you need to replace your remote control: the Advanced Exchange Program and the Post Receipt Exchange Program.

Advance Exchange Program

The Advanced Exchange Program allows you to have a replacement remote shipped immediately to you. Depending upon where you live, the remote should arrive within 3 to 5 business days. You will not have to return your defective remote to DISH Network using this program.

A shipping charge will be applied for shipping the replacement remote. This is a one-time fee based on DISH Network’s competitive bulk shipping rates (additional charges may apply outside the continental U.S.). This fee will be charged to your billing account or valid credit card.

Post Receipt Exchange Program

The Post Receipt Exchange Program does require that you send DISH Network the defective remote control at your cost to determine if the equipment is covered under warranty. To provide faster service, upon receipt of your equipment you will be shipped a replacement. Your original equipment will not be available for return.

If your equipment is not covered under warranty and can be repaired, your billing account or credit card will be charged the standard repair fee for the replacement. If damage to the defective equipment is found, which DISH Network in its sole discretion determines has voided the warranty, or makes the equipment unrepairable, your billing account or credit card will be charged the market price of the replacement.

ACCESSORY WARRANTY

An accessory is any DISH Network branded equipment, displaying the DISH Network logo, excluding the receiver, Smart Card, cables and hookups, and non-mechanical components. A one-year warranty becomes effective upon the activation of the DISH system or date of purchase, if bought separately. A proof of purchase is required to verify the purchase date. If an accessory has an expired warranty, no exchange will be issued. You may purchase replacement accessories from DISH Network or your local retailer.

IF YOU NEED HELP

1.Review this User Guide.

2.See Troubleshooting on page 20.

3.Call the Customer Service Center at 1-800-333-DISH (3474). Have the date of purchase and your customer account number ready.

a.If the representative finds you should return the remote control, you’ll get a telephone number to call for a Return Authorization (RA) number. Before shipping any equipment to us, you must get a Return Authorization number.

b.You must package returned equipment the right way. Follow the instructions the representative gives you.

c.Write the RA number in large, clearly visible characters on the outside of the shipping box used to return the equipment.

To avoid confusion and misunderstandings, we will return shipments without an RA number clearly visible on the outside of the box to you at your cost.