Sun Microsystems B2B manual Support Procedure, Using the WebFront for Order Entry, On ERP to ERP

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Figure 20 Change Order History

Click PO number link to view its details.

4.SUPPORT

4.1Support Procedure

4.1.1 Using the WebFront for Order Entry

Sun©s Partners who encounter issues while using the Sun B2B webfront for order entry will log help request for the ASP via the “Contact Us” link found in Sun B2B page,

https://www.sun-b2b.com/

4.1.2On MySunCatalogue (for EMEA only)

Sun©s Customers who encounter issues while using MSC will first contact Sun’s e-support team to determine if the issue is related to MSC’s environment. If the issue is related to MSC’s environment, it will be resolved by the e-support team. If the issue is related to problems transferring orders to B2B Transaction Engine and is not related to MSC’s environment, a request for ASP support can be logged via the “Contact Us” link found in Sun B2B page,

https://www.sun-b2b.com/

4.1.3On ERP to ERP

Sun©s Partners who encounter issues while sending orders electronically to the Sun B2B transaction engine will first contact partner©s internal support team to determine if the issue is related to the Partner©s environment. If the issue is related to Partner©s internal environment, it will be resolved by the partner©s internal technical support team. Otherwise, a request for ASP support can be logged via the “Contact Us” link found in Sun B2B page,

https://www.sun-b2b.com/

SunB2B Partner’s User Guide v

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Contents Users Guide for Suns Partners Performance Enhancement Guide Three ways to submit a PO ERP to ERP Business RuleUser Registration Launching the Sun B2B WebfrontSun B2B WebFront SunCatalogueAccess Control User LoginDeactivation and Reactivation of Users Access Denied Business Rules Login through Sun B2B WebfrontForgot Password Flowchart Password AdministrationChange Password Change Password FlowchartWeb user forget his/her password Change of user password Purchasing Order Generation Order Entry End User Orders for Partners Order Entry Ordinary Orders for PartnersEnd User PO Number End User Order Partners PO Cart File Ordinary OrderPWD Cart ID/WebDesk Quote Pricing Option Main Line New PartUnique code number of the ordered product/part Model No QtyDiscount % or Nett Price $ Button Name Add Description Update DeletePO with extracted items from Cart File Hit to view the PO items on the Order Summary Screen Order Summary Page Ordinary Orders Shipping information Billing informationOther information Additional fields for service parts Market Information Tracking Form Part After Submission Order Summary Additional Business Rules Previous Reset Save As DraftButton Name Refresh Description Next Go to the next page or screenSunB2B Partner’s User Guide SunB2B Partner’s User Guide SunB2B Partner’s User Guide Order Cancellation View Purchase Order HistorySubmitted Page SunB2B Partner’s User Guide Other functions Order DeletionUsing the WebFront for Order Entry Support ProcedureOn MySunCatalogue for Emea only On ERP to ERPPreferred Browser Settings Service Level AgreementPriority Issue Definition Response Time Emergency ContactOptions Actions Enable SSL Enable Secure Internet Explorer SettingsProxy Remove Caching Back Button Netscape SettingsSunB2B Partner’s User Guide Frequently Asked Questions Hints on using SunB2B WebfrontWhen I Click The Button, There Is No Response? Why The Production Server Is Faster Than Testing Server?How To Investigate Performance Issue? Guide to Log Issue via ASPs Web Site TroubleshootingOrder Management Feedback Form
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