Sun Microsystems B2B manual Service Level Agreement, Emergency Contact, Preferred Browser Settings

Page 34

For guideline, refer to the Appendix section, 7.1 Guide to Log Issue via ASP©s Web Site

4.2Service Level Agreement

Definition of Issue Priority and Response Time

Priority

Issue Definition

Response Time

Level

 

 

 

 

 

 

 

 

1

Urgent, System unusable

Within 15 minutes

 

 

 

 

 

 

2

Serious, System seriously impaired

Within 2 hours

 

 

 

 

 

 

3

Non-critical, General questions

Within 4 hours

 

 

 

 

 

 

4.3Emergency Contact

For emergencies, the Sun B2B Helpdesk can be contacted 24 hours a day, Monday to Friday (SGT) at +65 6826-6969

5.PERFORMANCE ENHANCEMENT GUIDE

5.1Preferred Browser Settings

5.1.1 General Information

5.1.1.1Java and Javascript

Basically users must make sure that Java and Javascript are enabled at their browser.

5.1.1.2Secured Socket Layer

Users must also make sure that SSL (Secure Socket Layer) is also enabled at their browser, besides Java and Javascript.

5.1.1.3Cache

This problem does not seem to appear in Netscape but if you suspect Netscape is caching the pages, you may like to remove caching for Netscape.

Preferably, users should make sure IE check for newer versions of stored pages for every visit to the page.

SunB2B Partner’s User Guide v

34

Page 33 Page 35
Image 34
Page 33 Page 35
Contents Users Guide for Suns Partners Performance Enhancement Guide Business Rule Three ways to submit a PO ERP to ERPSun B2B WebFront Launching the Sun B2B WebfrontUser Registration SunCatalogueUser Login Access ControlDeactivation and Reactivation of Users Access Denied Login through Sun B2B Webfront Business RulesPassword Administration Forgot Password FlowchartChange Password Flowchart Change PasswordWeb user forget his/her password Change of user password Purchasing Order Generation Order Entry Ordinary Orders for Partners Order Entry End User Orders for PartnersPWD Cart ID/WebDesk Quote Cart File Ordinary OrderEnd User PO Number End User Order Partners PO Pricing Option Main Line New PartModel No Qty Unique code number of the ordered product/partDiscount % or Nett Price $ Update Delete Button Name Add DescriptionPO with extracted items from Cart File Hit to view the PO items on the Order Summary Screen Order Summary Page Ordinary Orders Billing information Shipping informationOther information Additional fields for service parts Market Information Tracking Form Part After Submission Order Summary Button Name Refresh Description Previous Reset Save As DraftAdditional Business Rules Next Go to the next page or screenSunB2B Partner’s User Guide SunB2B Partner’s User Guide SunB2B Partner’s User Guide View Purchase Order History Order CancellationSubmitted Page SunB2B Partner’s User Guide Order Deletion Other functionsOn MySunCatalogue for Emea only Support ProcedureUsing the WebFront for Order Entry On ERP to ERPPriority Issue Definition Response Time Service Level AgreementPreferred Browser Settings Emergency ContactInternet Explorer Settings Options Actions Enable SSL Enable SecureNetscape Settings Proxy Remove Caching Back ButtonSunB2B Partner’s User Guide Hints on using SunB2B Webfront Frequently Asked QuestionsWhy The Production Server Is Faster Than Testing Server? When I Click The Button, There Is No Response?How To Investigate Performance Issue? Troubleshooting Guide to Log Issue via ASPs Web SiteOrder Management Feedback Form

B2B specifications

Sun Microsystems, founded in 1982, was a standout technology company that made significant contributions to the landscape of computing and networking, particularly in the business-to-business (B2B) domain. Initially focused on high-performance workstations and servers running the Solaris operating system, Sun became a pivotal player in the server market, known for its powerful hardware and software solutions designed for enterprises.

One of the major features of Sun Microsystems' B2B offerings was their commitment to open standards. The company was a proponent of open systems architecture, which allowed businesses to integrate various hardware and software products without being locked into proprietary solutions. This focus on interoperability made Sun's products highly attractive to companies looking to create flexible IT environments that could adapt and evolve with changing business needs.

In terms of technology, Sun was known for its innovations in computing hardware and software. The introduction of the SPARC (Scalable Processor Architecture) architecture enabled the development of powerful, scalable servers that could handle demanding enterprise applications. Paired with the Solaris OS, businesses could achieve high levels of performance, security, and reliability, which were critical for B2B operations.

Another cornerstone of Sun's B2B technology was its networked computing approach. The company popularized the concept of thin clients and server-based computing, where data processing occurs on centralized servers, and users access applications via lightweight client devices. This architecture not only improved overall efficiency but also simplified management and reduced total costs for organizations.

Sun Microsystems also played a crucial role in the development of Java, which has become a ubiquitous programming language for building enterprise-level applications. Java's "write once, run anywhere" capability enables businesses to deploy applications across diverse platforms effortlessly. This flexibility was especially beneficial in B2B environments, where various systems often needed to communicate and work together seamlessly.

Additionally, Sun's commitment to high-performance storage solutions reinforced its B2B capabilities. With advanced technologies like the Network File System (NFS) and Storage Area Networks (SAN), companies could manage vast amounts of data efficiently, ensuring fast and reliable access to critical business information.

In conclusion, Sun Microsystems made substantial impacts in the B2B realm through its commitment to open standards, innovative hardware solutions, and influential software technologies like Java. Although the company was acquired by Oracle in 2010, its legacy continues to shape the way businesses approach technology and collaboration today.
Top Page Image Contents