Sun Microsystems manual Hints on using SunB2B Webfront, Frequently Asked Questions

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5.2Hints on using SunB2B Webfront

5.2.1Traffic Time

You are sharing the bandwidth of Internet with other people. If you have problems in connectivity or traffic problem, you may need to avoid to access B2B during rush hour.

5.2.2Database Refresh

If you press the Refresh button, the system will search every item on the screen with the database. This will require users to wait for a while in order to translate all items. If you are in the rush hour, you may experience hard time. In that case, if you are sure the items that you have entered are correct, please press Next directly. All the items will be stored in the database without translation. Translation will only happen again if you request to see the "printable" version or revisit the details.

5.2.3Save as a draft

The Internet infrastructure is improving. However, in some countries, the Internet infrastructure is under development and may not perform as good as other countries. Unpredictable Internet performance may cause the disappearing of the browser. Users are strongly advised to use Save as Draft as often as you can to avoid any unpredictable event happening.

5.2.4Browser's Back Button

Preferably, users should refrain from using the browser©s back, forward and reload or refresh button. Users should try to use the webfront©s buttons which are generally located at the bottom of the page.

5.2.5Opening 2 windows in Sun B2B

DO NOT open 2 windows to access SunB2B orders. This will cause the session information to be replaced by the later request thus causing the information display to be inconsistent. Stick to one window to process your orders.

5.3Frequently Asked Questions

5.3.1What Is The Different Between IE and Netscape?

In general, both browsers will work fine for the SunB2B tool. However, in some cases, the formatting of the page will appear different in different browsers. If you find that the words in the browser is too small, you can enlarge the font by changing the font size in the Preferences menu in Netscape or Internet Options in IE.

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Contents Users Guide for Suns Partners Performance Enhancement Guide Business Rule Three ways to submit a PO ERP to ERPSun B2B WebFront Launching the Sun B2B WebfrontUser Registration SunCatalogueDeactivation and Reactivation of Users Access ControlUser Login Access Denied Login through Sun B2B Webfront Business RulesPassword Administration Forgot Password FlowchartChange Password Flowchart Change PasswordWeb user forget his/her password Change of user password Purchasing Order Generation Order Entry Ordinary Orders for Partners Order Entry End User Orders for PartnersPWD Cart ID/WebDesk Quote Cart File Ordinary OrderEnd User PO Number End User Order Partners PO Pricing Option Main Line New PartDiscount % or Nett Price $ Unique code number of the ordered product/partModel No Qty Update Delete Button Name Add DescriptionPO with extracted items from Cart File Hit to view the PO items on the Order Summary Screen Order Summary Page Ordinary Orders Other information Shipping informationBilling information Additional fields for service parts Market Information Tracking Form Part After Submission Order Summary Button Name Refresh Description Previous Reset Save As DraftAdditional Business Rules Next Go to the next page or screenSunB2B Partner’s User Guide SunB2B Partner’s User Guide SunB2B Partner’s User Guide Submitted Order CancellationView Purchase Order History Page SunB2B Partner’s User Guide Order Deletion Other functionsOn MySunCatalogue for Emea only Support ProcedureUsing the WebFront for Order Entry On ERP to ERPPriority Issue Definition Response Time Service Level AgreementPreferred Browser Settings Emergency Contact Internet Explorer Settings Options Actions Enable SSL Enable SecureNetscape Settings Proxy Remove Caching Back ButtonSunB2B Partner’s User Guide Hints on using SunB2B Webfront Frequently Asked QuestionsHow To Investigate Performance Issue? When I Click The Button, There Is No Response?Why The Production Server Is Faster Than Testing Server? Troubleshooting Guide to Log Issue via ASPs Web SiteOrder Management Feedback Form
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