Sun Microsystems B2B manual Troubleshooting, Guide to Log Issue via ASPs Web Site

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5.3.4.2What is the DNS server that they are using (i.e. IP address).

5.3.4.3What is the IP address of their machine?

5.3.4.4Which is the partner that can use IE but not Netscape? If they are having the problem,

￿￿did they set the right proxy for the problem browser?

￿￿does that problem browser support SSL?

6.TROUBLESHOOTING

For ERP-to-ERP partners, click here to display a list of error messages that will be sent to the user in the event that the adapter fails to send the orders successfully. The possible causes and remedies are listed as well.

7.APPENDIX

7.1Guide to Log Issue via ASP's Web Site

7.1.1Under "Your Company Name", enter the company you are representing.

7.1.2Under "Login ID", enter your login ID. (Should you do not have one, please insert as N/A)

7.1.3Under "Your Name", enter your name.

7.1.4Under "Your E-mail", enter your electronic email contact address.

7.1.5Under "Phone Number", enter your phone number with country and area codes.

7.1.6Under "Select Your Country", choose your country from the list.

7.1.7Under "Priority", enter an appropriate urgency for the issue you are reporting.

7.1.8Under "Category Type", select an appropriate category representing the nature of the issue you are reporting.

7.1.9Under “Subject”, please provide a summary of the issue description.

7.1.10Under "Description", please provide a detailed write-up on the issue encountered.

7.1.11Under “Add Attachment”, you may attach any file less than 0.8 MB along with the issue submission.

7.1.12Click "Submit".

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Contents Users Guide for Suns Partners Performance Enhancement Guide Business Rule Three ways to submit a PO ERP to ERPLaunching the Sun B2B Webfront User RegistrationSun B2B WebFront SunCatalogueUser Login Access ControlDeactivation and Reactivation of Users Access Denied Login through Sun B2B Webfront Business RulesPassword Administration Forgot Password FlowchartChange Password Flowchart Change PasswordWeb user forget his/her password Change of user password Purchasing Order Generation Order Entry Ordinary Orders for Partners Order Entry End User Orders for PartnersCart File Ordinary Order End User PO Number End User Order Partners POPWD Cart ID/WebDesk Quote Pricing Option Main Line New PartModel No Qty Unique code number of the ordered product/partDiscount % or Nett Price $ Update Delete Button Name Add DescriptionPO with extracted items from Cart File Hit to view the PO items on the Order Summary Screen Order Summary Page Ordinary Orders Billing information Shipping informationOther information Additional fields for service parts Market Information Tracking Form Part After Submission Order Summary Previous Reset Save As Draft Additional Business RulesButton Name Refresh Description Next Go to the next page or screenSunB2B Partner’s User Guide SunB2B Partner’s User Guide SunB2B Partner’s User Guide View Purchase Order History Order CancellationSubmitted Page SunB2B Partner’s User Guide Order Deletion Other functionsSupport Procedure Using the WebFront for Order EntryOn MySunCatalogue for Emea only On ERP to ERPService Level Agreement Preferred Browser SettingsPriority Issue Definition Response Time Emergency ContactInternet Explorer Settings Options Actions Enable SSL Enable SecureNetscape Settings Proxy Remove Caching Back Button SunB2B Partner’s User Guide Hints on using SunB2B Webfront Frequently Asked QuestionsWhy The Production Server Is Faster Than Testing Server? When I Click The Button, There Is No Response?How To Investigate Performance Issue? Troubleshooting Guide to Log Issue via ASPs Web SiteOrder Management Feedback Form
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