Troubleshooting
Check the following for a possible cause of a problem before contacting service.
Symptom |
| Possible Solution(s) |
HD DVR does not turn | Plug the power cord into a wall power outlet securely. | |
on. |
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Snowy picture and | Check your antenna input or location. (pages 11, 29) | |
unclear sound. |
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No picture. | Make sure the correct video display format is selected. (page 23) | |
| If the HD DVR is connected to your monitor or TV via the VIDEO OUT jack on the | |
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| back panel, the display format must be set to 480i. Otherwise, you may not be able |
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| to see a picture. (page 23) |
| If the HD DVR is connected to your monitor or TV via the RGB port on the back | |
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| panel, the display format must not be set to 480i. Otherwise, you may not be able |
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| to see a picture. (page 23) |
| Make sure that the correct component type is selected. (page 23) | |
| If the HD DVR is connected to your monitor or TV via the YPbPr jacks on the back | |
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| panel, OUTPUT SELECTION must be set to the YPbPr position. Otherwise, you will |
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| probably see an abnormal picture. (page 23) |
| If the HD DVR is connected to your monitor or TV via the RGB port on the back | |
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| panel, OUTPUT SELECTION must be set to the RGB position. Otherwise, you may |
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| not be able to see a picture. (page 23) |
| Select EZ Channel Scan or Manual Channel Add functions if you have not already | |
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| done so. (page 28) |
| Check to make sure all the cables are installed correctly and that a proper source is | |
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| selected on your TV. For example, Video 1 or 2. (page 30) |
| The antenna signal strength may be low. Check the signal strength and adjust the | |
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| antenna location and direction. (page 29) |
| Due to copyright restrictions, you may not be able to view some high definition pro- | |
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| grams in the high definition format. (page 23) |
| For more information about connections, please refer to connections. (pages | |
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Normal picture but no | Check volume level setting. (page 26) | |
sound. | Make sure the TV is not muted. (page 26) | |
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Check that the HD DVR audio cable is connected properly. (pages
Picture is distorted. Make sure that proper video format is selected. (page 23)
Make sure that proper aspect ratio is selected. (page 33)
Make sure that video output is connected to the TV. (pages
| Available channels are | You can find all the available channels by running the “EZ Scan” or using “Ch. Edit” |
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| missing. |
| in SETUP menu. (page 28) |
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| You forgot your pass- | Enter the master password “7777”. (page 38) |
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| word. |
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| The remote control | Use MODE or STB button to select STB operational mode. (page 8) |
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| Point the remote control at the remote sensor of the HD DVR. (pages 6, 10) |
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| does not work properly. |
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| Operate the remote control within 23 ft (7 m). (page 10) |
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| Remove the obstacle if something is blocking the remote sensor. (page 6) |
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| Replace the batteries with new ones. (page 10) |
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| Won’t record or display | Make sure TV Guide On Screen™ system Setup is performed. (page 54) |
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| a channel properly. |
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| No picture or sound | Cable box must be left on. (pages |
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| from cable box. | Check if |
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| Doesn’t display any | The HD DVR was not turned off long enough for data to be received. (page 58) |
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| programs In LISTINGS. | Make sure cables are connected properly. (pages |
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| Won’t tune to selected | Program may not be available or is not currently being broadcast. |
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| program. |
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REFERENCE
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