Vivotek VS3102 user manual Frequently asked questions

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B. Frequently asked questions

Q. What if I forget my password?

A. Every access to VisualServer needs authentication. If you are one of the managed users, you have to ask the administrators for the password. If you are the administrators, there is no way to recover the root password. The only way to regain access to VisualServer is to utilize the default setting button on the rear panel to restore the factory settings and reinstall it.

Q. Why can I not watch video from VisualServer after it is authenticated? A. There are many possible scenarios regarding this problem,

1.If you have just installed VisualServer and are unable to watch the video, check the video modulation on the Configuration page.

2.If VisualServer is well installed and you are accessing VisualServer for the first time using Internet Explorer, adjust the security level of Internet Explorer to allow installation of plug-ins.

3.If the problem still exists after adjusting, the current users may be over the system allows.

Q.What is the plug-in for?

A.The plug-in provided by VisualServer is used to display motion pictures on Internet Explorer. If your system does not allow installation of any plug-in software, the security level of the web browser may need to be lowered. It is recommended that you consult your network supervisors in your office regarding adjustment of the security level.

Q.Why is the timestamp different from the system time of my PC or notebook?

A.The timestamp is based on the system time of VisualServer. It is maintained by a real-time clock inside and automatically synchronizes with the time server if VisualServer is connected to the Internet and the function is enabled. Differences of several hours may result from the time zone setting.

Q.Why does the image not refresh regularly?

A.In a modem environment, it is because the bandwidth of PPP connection is far less than Ethernet. If the difference of the timestamp is not stable, adjust the UART FIFO lower in both receiving and transmitting

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T: 886-2-22404099

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Contents VisualServer Before You Use Table of Contents Web FTP Appendix Package Contents 886-2-22404099 886-2-22404097 BNC video input Physical DescriptionFront Panel RCA audio inputEthernet 10/100 socket Rear PanelCOM port General I/O terminal block Status LEDs Restore button Power adapterHow to Install Ethernet Environment Hardware installationCable connection Power on Software configuration Easy way with installer program886-2-22404099 886-2-22404097 886-2-22404099 886-2-22404097 886-2-22404099 886-2-22404097 886-2-22404099 886-2-22404097 Manual way with existing programs First access to VisualServer 886-2-22404099 886-2-22404097 Modem Environment Cable connection Install a new modem 886-2-22404099 886-2-22404097 886-2-22404099 886-2-22404097 Setup a new connection 886-2-22404099 886-2-22404097 886-2-22404099 886-2-22404097 886-2-22404099 886-2-22404097 886-2-22404099 886-2-22404097 First access to VisualServer 886-2-22404099 886-2-22404097 How to Use Authentication 886-2-22404099 886-2-22404097 Primary user’s capability Main screen with camera viewPTZ camera control Client Setting Url http//VisualServer/client.html System configuration System parameters 886-2-22404099 886-2-22404097 User group administration Network settings 886-2-22404099 886-2-22404097 886-2-22404099 886-2-22404097 Modem for software installation Video codec parameters 886-2-22404099 886-2-22404097 886-2-22404099 886-2-22404097 Motion detection 886-2-22404099 886-2-22404097 PTZ camera configuration 886-2-22404099 886-2-22404097 886-2-22404099 886-2-22404097 886-2-22404099 886-2-22404097 886-2-22404099 886-2-22404097 Modem and dialup settings 886-2-22404099 886-2-22404097 Application 886-2-22404099 886-2-22404097 Homepage layout settings One-shot fast configuration via FTP Read only string For teal For blank, 1 for default image or 2 for loading from URL Standard IP format or string shorter than 40 characters Integer less than 3 representing half, halfx2, normal Or RS485 For FTP, 1 for email Advanced functions Restore factory default settingsClear data path for proprietary commands Viewing system logUploading snapshots periodically to an external FTP server Customizing homepage imagesUploading the configuration file Software revision upgrade886-2-22404099 886-2-22404097 Stop information dumping System core debuggingMonitor changed status of digital inputs Query status of digital inputsReset system Skip installation during the next bootReset network for new settings Set digital outputsPreset/Recall camera position URL commands of VisualServerCapture update Snapshot of Jpeg image Move motorized camera in PTZ directionClear data mode serial port driver Restart systemURL System configuration URL General format of command URLSystem resource URL Security configuration URL Network configuration URLVideo configuration URL Image quality configuration URL Camera preset configuration URL Camera Configuration URLCamera custom command configuration URL Custom camera configuration URL Modem configuration URL Application configuration URL Homepage layout configuration URL Post procedure AppendixFrequently asked questions 886-2-22404099 886-2-22404097 886-2-22404099 886-2-22404097 Technical specifications NetworkingElectromagnetic Compatibility EMC