Sima Products SUR-20 user manual Appendix B, Troubleshooting

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Troubleshooting

Appendix B

Troubleshooting

If you have trouble configuring or operating the SUR-20, first check that you have inserted the batteries correctly (page 4). Then check the items below.

	Symptom	Remedy

	The SUR-20	• Batteries may be dead. Replace with fresh
	doesn’t operate	alkaline batteries.
	your device.	• Make sure that the desired device screen on
		• Make sure that the desired device screen on
		the SUR-20 LCD panel has been selected.
		• Move closer to the device. The maximum
		operating distance is approximately 30 feet.
		• Ensure that you are aiming the SUR-20 directly
		at the device and that there are no obstructions
		between the SUR-20 and the device.
		• Ensure that programming the learning function
		(Chpt. 4) or the manufacturer codes (Chpt.5 )
		has been properly done. Re-teach the button.
	You cannot	• Make sure that you have correctly “taught” your
	operate a device	device’s remote control to the SUR-20.
	even after	• Delete the device data from the SUR-20 (Chpt.
	teaching the	• Delete the device data from the SUR-20 (Chpt.
	teaching the	26) and carry out the learning function again
	device using the	26) and carry out the learning function again
	device using the	(Chpt. 4).
	learning function	(Chpt. 4).
	learning function
	(Chpt. 4).	• Make sure you did not program more than one
		remote for a given device.

	You see an “error”	• Make sure you did not program more than one
	display during the	remote for a given device.
	learning	• Make sure the two remotes are not too far apart
	procedure.	• Make sure the two remotes are not too far apart
	procedure.	and are aiming directly at each other.
		and are aiming directly at each other.

	You see an “error”	• The button that you pressed has not been
	display during	taught. Teach the button using the learning
	operation.	procedure (Chpt. 4).

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Contents With LCD touch screen Learning Universal RemotePage SUR-20 User’s Manual Table of Contents Iii Page Introducing the SUR-20 Unpacking the SUR-20 SUR-20 featuresFront and rear view Identifying componentsGetting Started BatteriesBattery low icon LCD Liquid Crystal Display Turning the LCD on Special function keys SUR-20 touch screen buttonsChanging the LCD layout Operating the SUR-20Changing the LCD Layout SUR-20 User’s Manual AUX device button Before you use the learning function Learning functionUsing the learning eye Using the learning functionFollow these instructions Press that device screen button Learn button to complete the learning mode Loading pre-programmed codes Press and hold for 5 seconds Loading Pre-programmed Codes Vendor Code Manufacturers’ Codes TelevisionsKEC Manufacturers’ Code VCRs Manufacturers’ Codes Cable BoxesJCL Manufacturers’ Code VCRs Manufacturers’ Codes DVDs Manufacturers’ Codes Satellite DishesDelete device button Using the delete functionDelete Function OK icon Delete Function Macro example Macro FunctionMacro Function You may need to set a time delay between turning on the VCR Macro Quick start guide to setting up a MacroFollow these instructions to set up a macro Adjusting the LCD backlight SUR-20 User’s Manual Special Features Turning off the beep signal Press each button until it disappears Recalling the original LCD layoutTV and DVD device buttons at the same time for five seconds Optional Accessories Appendix B TroubleshootingTroubleshooting Guide Function Enter Exit Chpt Quick Start GuideDay Limited Warranty Page To see our full line of products, visit us