Q-See QS4474 user manual Frequently Asked Questions

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ITEM

DEVICE

 

SPECIFICATION

 

 

PARAMETER

 

 

 

 

 

 

QS206

QS408

QS434

QS464

QS4474

 

 

 

 

 

 

 

 

 

CONNECTOR

NETWORK

RJ45,10M/100M

 

 

 

 

INTERFACE

 

 

 

 

 

 

 

 

 

 

 

 

ALARM

ALARM INPUT

4

8

4

0

0

 

 

 

 

 

 

 

ALARM I/O

VOLTAGE

0-2V, low voltage, 5-30V high

N/A

N/A

 

 

voltage

 

 

 

 

 

 

 

 

 

 

 

CONNECTOR

ALARM

2

1

1

0

0

 

OUTPUT

 

 

 

 

 

 

 

 

 

 

 

 

 

PTZ INTERFACE

SUPPORT 1 RS485 (PelcoD, PelcoP)

 

 

 

 

 

 

 

 

NETWORK

RJ45, 10M/100M

 

 

 

 

INTERFACE

 

 

 

 

 

 

 

 

 

 

 

 

USB

Mouse USB 1.1

 

 

 

 

 

 

 

 

 

 

Backup USB

 

Yes

 

 

 

 

2.0

 

 

 

 

 

 

SOFTWARE

SUPPORTS

Yes

 

 

 

 

UPGRADE

USB

 

 

 

 

 

 

FIRMWARE

 

 

 

 

 

 

UPGRADE

 

 

 

 

 

OTHERS

VOLTAGE

AC:110~240V

 

 

 

 

INPUT

 

 

 

 

 

 

VOLTAGE

DC:

DC:

DC:

DC:

DC:

 

OUTPUT

12V@5A

12V@3A

12V@3A

12V@3A

12V@3A

 

 

 

(19V@3A

 

 

 

 

 

 

on older

 

 

 

 

 

 

models)

 

 

 

 

 

 

 

 

 

 

 

POWER

<6W without HDD

 

 

 

 

CONSUMPTION

 

 

 

 

 

 

 

 

 

 

 

WORKING

50 TO 104°F (10 TO 40C)

 

 

 

TEMPERATURE

 

 

 

 

 

 

 

 

 

 

 

 

FREQUENTLY ASKED QUESTIONS

If your problem is not listed below, please check our Resource Center at http://q-see.com/glossary/resource-library.phpgo to live chat at http://q-see.comor call our toll-free number, 877-998-3440 for more support.

Question 1: Why is the DVR not working after starting?

Answer:

Check the power adaptor input

Check the power on-off

Check the main board of the DVR

Question 2: Why is the DVR rebooting automatically or stopping for several minutes after starting?

Answer:

Instability or low input voltage

Bad track on hard drive or the hard drive is bad

Power supply is not producing enough power

The front-end video signal is not stable

High temperature, too much dust, bad DVR operating environment

There is a problem with the connector on the main board

The main board of the DVR is defective

Question 3: Why is there no video output on single channel, multi channel or all channels?

Answer:

Please check the camera cable connection to verify it is well-connected

Please check the cable connection video on the back panel of DVR

Please connect the camera directly to a TV to see if you get picture

Check the brightness of the picture and bring it back to its original default setting

The main board of the DVR is defective

Question 4: DVR cannot record after startup and the interface is showing “H”, why?

Answer:

Make sure power adaptor is DC 19V

Make sure hard drive is formatted

Check the power and data connection cables of the hard drive

The hard drive is defective

The SATA port is not working

Question 5: What is the meaning of“R”“M”“I”“H” showing on the screen?

Answer:

“R”means the channel is recording

“M” means that motion was detected

“I” means that the alarm was triggered

“H” means there is either no hard drive. the drive is bad or it is full

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Contents Model QS434 About this Manual Table of Contents Introduction Features and Specifications Installation ConnectionItem # Connector Description QS206Front Panel Rear PanelQS408 Front Panel Rear PanelQS434 QS464 Item # Name/ Symbol DescriptionDuring Playback Press QS4474 Controls ControlsMouse Control Virtual KeyboardRemote Control Name/Symbol FunctionPower ON/OFF System LoginBasic Operation Shortcut MenuBasic Settings Symbol Name FunctionBasic Operation Main MenuPassword Admin and User passwords must not be the sameOperation DATE/TIMEDisplay VIDEO/AUDIOBOTTOMLEFT, Topright PreviewHard Drive HDD Management PlaybackVideo Search Formatting the Internal Hard DriveUsing the ON-SCREEN Playback Controls File ListTo narrow search results NavigationBackup Using the Playback SoftwareVideo Play Settings Audio SettingsRecording Configuration RecordingRecording Recording ScheduleMask Field Motion Detection SettingsMotion Detect Alarm Advanced FeaturesAlarm Settings Advanced Features Restoring Factory Settings Restarting the DVR SOFT-RESETConfiguring a PTZ camera PAN-TILT-ZOOM Cameras PTZHard Drive Installation Product SpecificationsAppendix QS206 QS408 QS434 QS464 QS4474Frequently Asked Questions Question 11 Why is Motion detection not working? See Product Warranty Liability ExclusionsQuestions or COMMENTS? Contact US