Question 6: DVR is having problems with
Answer:
•If PAL and NTSC is not correctly selected on the BNC output, the images will be in black and white
•DVR is not compatible with monitor
•The video transmission distance is too far
•The DVR color, brightness, etc. settings need to be adjusted
Question 7: Why don’t I have audio when monitoring?
Answer:
•Check sound box or speaker functions. Also check for possible short circuit.
•Audio source may be connected to the video channel. You can click to
•The main board of the DVR is defective
Question 8: Why don’t I have audio when playing back?
Answer:
•Setting problem: open
•Check the audio to see if it is closed in playback interface
Question 9: Why is my System time not correct?
Answer:
•Wrong setting or user did not click “Edit” to confirm
•Battery is not connected properly
•Battery is dead and needs to be changed
Question 10: Why does the “Stop recording” by the right mouse button not work?
Answer:
•The “Stop recording” by the right mouse button is only suitable for Manual recording. It can’t stop recording when recording on a set schedule or on motion recording
Question 11: Why is Motion detection not working?
Answer:
•The settings in the motion detection area is not correct
•Sensitivity is too low
Question 12: Why is the USB device giving me a backup error?
Answer:
•The data exceeds the capacity of backup device
•The backup device is incompatible
•The backup device is damaged
Question 13: Why does the Remote Control not work?
Answer:
•The address of remote control is not correct
•The distance of remote control is too far or the angle is too wide
•Remote control batteries are low
•Remote control is damaged or the front panel of DVR is damaged
Question 14: Why can’t I log in over the Internet?
Answer:
•Please check the network to see if it is connected. Check if LINK or 100M LED is displayed on the front panel; use ping xxx.xxx.xxx.xxx (DVR IP) to check if the Internet is linked properly
•Make sure you are running Windows XP, Vista, or Win7 operating system, and
•ActiveX control has been blocked. Please manually install ActiveX control again
•Please install DX8.1 and upgrade your video card driver
Question 15: Why is there is no picture or picture is not clear when you preview the recording or playback the recording via IE?
Answer:
•If you access DVR by IE, please choose “Wan” in “web environment”
•Please try “Close windows” by the right mouse button, and try “Open windows” again
Question 16: Why am I receiving a message indicating “other members are setting......”
when accessing my DVR settings through Internet Explorer?
Answer:
•It probably means someone else is changing the settings of the DVR. Please check the DVR configuration interface or exit the DVR
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