Q-See QSC26404 user manual Appendix E Troubleshooting, Failure Possible reasons

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QSC26404 User’s Manual

Appendix E: Troubleshooting

Failure		Possible reasons
After plugging in power, turning on the power switch,	1)	Power cable is damaged.
“POWER” light in front Panel does not turn on, and fan	2)	Power supply is damaged.
does not work.
After plugging in power, turning on the power switch,	1)	Front	panel		cable		is
“POWER” light in front panel turns to green while fan does		damaged.
not work.	2)	Fan is broken.
After plugging in power, turning on switch, “POWER”	The ATX plug in main board is
light turns to green, the indicator lights in the panel turn on	not attached well.
at the same time, but fan does not work.
DVR continuously reboots after start up, and makes a	1)	Upgraded		using		wrong
sound like “di” every 10 seconds.		firmware
	2)	Compression			board		has
		problems.
	3)	Main board has problems.
There are no images in the monitor connected with VOUT	1)	The cable connected with the
after DVR is started.		monitor is damaged.
	2)	Real board of DVR has
		problems.
	3)	Main board of DVR has
		problems.
Cannot find the hard disk in reboot process.	1)	Hard disk cable is damaged.
	2)	The power cable of hard disk
		is not connected.
	3)	Hard disk is damaged.
DVR can not control PTZ through RS-485 port.	1)	RS-485	cable			is	not
		connected		correctly			or
		damaged.
	2)	PTZ parameters error.
	3)	RS-485 port of DVR is
		damaged.
Client software can not view DVR live image.	1)	Network error.
	2)	Wrong	DVR	setup		(wrong
		IP, port number, username or
		password, etc).
	3)	Old player SDK (playm4.dll)

Notes:

1)Place the DVR in well ventilated area so that it operates within the recommended range of temperature and humidity as in specifications.

2)If the circuit board gets wet, dust on circuit board can cause a short circuit. The circuit board, plug and socket, housing fan and housing should be cleaned by brushing.

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Contents QSC26404 Net DVR V2.1 Index Chapter Appendix D Website Customer Service Product Introduction Storage FunctionsOthers Preview & Playback FunctionsNetwork Functions Hard Drive HDD Installation InstallationChecking the DVR and Its Accessories Rear Panel Description QSC26404 Rear PanelIndex Type Name Description Operational InstructionsFront Panel Shift IR Remote Control Index Name DescriptionDisabling the Remote Control Loading the Batteries Into the Remote ControlStarting the Remote Control Powering Down the DVRMenu Description Menu Items Main Menu Description How to Enter Into Menu ModeMenu Operation QSC26404 User’s Manual How to Exit Menu Input TextBasic Operation Guide Power On PreviewRecording status Form 4-1 Camera record status Icon Icon Color Status DescriptionAlarm status Change Password User Name and PasswordLogin QSC26404 User’s Manual PTZ Pan, Tilt, Zoom Control PTZ Control InterfacePTZ Control Keys Description Adjust Preset DescriptionSelect Channel Manual Record Start/Stop Auto in PTZ Control ModeExit PTZ Control Mode Playback DescriptionDescription QSC26404 User’s Manual Playback With Mouse Attached Control Bar FunctionsBackup Recorded Files Backup Daily Recorded FilesSelect backup device Shutting Down the DVR Playback the video segmentPassword Modification Parameters Setup GuideAdministrator and Password User management Enter into User Management menu shown in fig Add and Delete UsersAdd User Setup the password for new user Add new user nameSetup the rights for new user Save the new user’s password and rightsMAC Address User rights description LocalRemote through network or internet Delete UserUnit Name and Device ID Unit NameDevice ID Video Output Standard and VGA SetupVGA setup Video Output StandardCamera Name Camera Name PositionMM DD YY MM DD YY YY MM DD System TimeVideo Parameters Setup Date OSD Position12 Color setup Mask Area Setup Disabling the mask check box cancels the mask area View Tampering Alarm Enter into Camera menuVideo Loss Alarm 【ESC】key to abort Motion Detection Interface shown as figClear motion area QSC26404 User’s Manual Preview Properties Preview properties Recording Setup Recording menu descriptionBit Rate Type All day recording setup Enter into recording schedule menuSelect a day and enable all day recording option Record type Select one day and disable all day recording optionSetup time period and record type Copy to other daysAlarm type External Alarm Input and Relay OutputExternal alarm input setup Enter into Alarm in Handling sub menuAlarm handle method Alarm trigger record channel setupSchedule for alarm handle method Save setupPTZ Linkage Enter into alarm out schedule Alarm relay output setupSelect delay time Setup alarm out scheduleExceptions Network Parameters Network menu descriptionAdvanced setup description PPPoE DVR supports PPPoE dail-up function Accessing the DVR over a network Accessing the DVR from a remote computer PTZ Pan, Tilt, Zoom PTZ menu descriptionPreset setup Sequence setup Cruise setup Restore Parameters UtilitiesUpgrade Power Off Stop Alarm OutReboot Hard Disk ManagementView Log By TypeBy Type&Date For example The steps of viewing alarm logBy Time System Information Firmware Upgrade FTP Server SetupSetup username Upgrade Mode Right click Drag the left keySingle click the left key MovingClick the right key Scroll wheel forwardAppendix B HDD Capacity Calculation = d i ⎟ 8⋅ 3600 ⎟1024RJ45 introduction Pin definition Appendix C DVR Connect Cable DefinitionMaterial and tool QSC26404 User’s Manual Appendix D Specifications Model Name QSC26404Appendix E Troubleshooting Failure Possible reasonsAppendix F Product Service & Warranty Appendix G Customer Information Card Website Customer Service