Q-See QSC26404 user manual Appendix F Product Service & Warranty

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QSC26404 User’s Manual

Appendix F: Product Service & Warranty

Thank you for choosing our products.

All of our products users have a conditional free warranty repair service for hardware within 12 months starting from purchase date, and a free exchange service within one month (valid for manufacturing defects). Permanent upgrading service is provided for the software.

Liability Exclusions:

Any product malfunction, abnormalities in operation or damage caused by following reasons are not within the free service scope of our company. Please select payable service.

(1)Equipment damage caused by improper operation

(2)Improper environment and conditions in/on which the equipment operates, e.g., improper power, environment temperature, humidity and lightening strike etc. that cause equipment damage.

(3)Damage caused by acts of nature: earthquake and fire etc.

(4)Equipment damage caused by the maintenance of personnel not authorized by our company.

(5)Product sold over 12 months ago.

In order to provide various services to you, please complete registration procedure after you purchase the product. Cut off or copy User’s Information Card and fax or mail it to us after the card is filled in.

Contact Us:

Q-See Products

8015 E. Crystal Dr

Anaheim, CA 92807

Website:

http://www.q-see.com

Customer Service:

Phone: 877-998-3440 x 538

Email: cs@dpsi-usa.com

Tech Support:

Phone: 877-998-3440 x 539

Email: ts@dpsi-usa.com

Fax:

714-998-3509

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Contents QSC26404 Net DVR V2.1 Index Chapter Appendix D Website Customer Service Storage Functions Product IntroductionPreview & Playback Functions Network FunctionsOthers Installation Checking the DVR and Its AccessoriesHard Drive HDD Installation QSC26404 Rear Panel Rear Panel DescriptionOperational Instructions Front PanelIndex Type Name Description Shift Index Name Description IR Remote ControlPowering Down the DVR Loading the Batteries Into the Remote ControlStarting the Remote Control Disabling the Remote ControlMenu Description Menu Items How to Enter Into Menu Mode Menu OperationMain Menu Description QSC26404 User’s Manual Input Text How to Exit MenuPreview Basic Operation Guide Power OnIcon Icon Color Status Description Recording status Form 4-1 Camera record statusAlarm status User Name and Password LoginChange Password QSC26404 User’s Manual PTZ Control Interface PTZ Pan, Tilt, Zoom ControlAdjust Preset Description Select ChannelPTZ Control Keys Description Start/Stop Auto in PTZ Control Mode Exit PTZ Control ModeManual Record Description PlaybackDescription QSC26404 User’s Manual Control Bar Functions Playback With Mouse AttachedBackup Daily Recorded Files Backup Recorded FilesSelect backup device Playback the video segment Shutting Down the DVRParameters Setup Guide Administrator and PasswordPassword Modification User management Add and Delete Users Add UserEnter into User Management menu shown in fig Add new user name Setup the password for new userSave the new user’s password and rights Setup the rights for new userDelete User User rights description LocalRemote through network or internet MAC AddressUnit Name Unit Name and Device IDVideo Output Standard Video Output Standard and VGA SetupVGA setup Device IDCamera Name Position Camera NameSystem Time MM DD YY MM DD YY YY MM DDDate OSD Position Video Parameters Setup12 Color setup Mask Area Setup Disabling the mask check box cancels the mask area Enter into Camera menu View Tampering AlarmVideo Loss Alarm 【ESC】key to abort Interface shown as fig Motion DetectionClear motion area QSC26404 User’s Manual Preview Properties Preview properties Recording menu description Recording SetupAll day recording setup Enter into recording schedule menu Select a day and enable all day recording optionBit Rate Type Copy to other days Select one day and disable all day recording optionSetup time period and record type Record typeEnter into Alarm in Handling sub menu External Alarm Input and Relay OutputExternal alarm input setup Alarm typeSave setup Alarm trigger record channel setupSchedule for alarm handle method Alarm handle methodPTZ Linkage Setup alarm out schedule Alarm relay output setupSelect delay time Enter into alarm out scheduleExceptions Network menu description Network ParametersAdvanced setup description PPPoE DVR supports PPPoE dail-up function Accessing the DVR over a network Accessing the DVR from a remote computer PTZ menu description PTZ Pan, Tilt, ZoomPreset setup Sequence setup Cruise setup Utilities Restore ParametersUpgrade Hard Disk Management Stop Alarm OutReboot Power OffBy Type View LogFor example The steps of viewing alarm log By TimeBy Type&Date System Information FTP Server Setup Firmware UpgradeSetup username Upgrade Mode Moving Drag the left keySingle click the left key Right clickScroll wheel forward Click the right key= d i ⎟ 8⋅ 3600 ⎟1024 Appendix B HDD Capacity CalculationAppendix C DVR Connect Cable Definition Material and toolRJ45 introduction Pin definition QSC26404 User’s Manual Model Name QSC26404 Appendix D SpecificationsFailure Possible reasons Appendix E TroubleshootingAppendix F Product Service & Warranty Appendix G Customer Information Card Website Customer Service