Dell SC1435 owner manual Troubleshooting a Serial I/O Device, Troubleshooting a USB Device

Page 71

Action

1Enter the System Setup program and ensure that the serial port is enabled, and the serial port/COM ports are configured appropriately for any applications you are using. See "Using the System Setup Program" on page 23.

2If the problem is confined to a particular application, see the application documentation for specific port configuration requirements that the program may require.

3Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 85.

If the tests run successfully but the problem persists, see "Troubleshooting a Serial I/O Device" on page 71.

Troubleshooting a Serial I/O Device

Problem

Device connected to the serial port is not operating properly.

Action

1Turn off the system and any peripheral devices connected to the serial port.

2Swap the serial interface cable with a working cable, and turn on the system and the serial device. If the problem is resolved, replace the interface cable.

3Turn off the system and the serial device, and swap the device with a comparable device.

4Turn on the system and the serial device.

If the problem is resolved, replace the serial device. See "Getting Help" on page 95. If the problem persists, see "Getting Help" on page 95.

Troubleshooting a USB Device

Problem

System message indicates a problem with a USB device.

Device connected to a USB port is not operating properly.

Action

1Enter the System Setup program, and ensure that the USB ports are enabled. See "Using the System Setup Program" on page 23.

2Turn off the system and any USB devices.

3Disconnect the USB devices, and connect the malfunctioning device to the other USB connector.

4Turn on the system and the reconnected device.

If the problem is resolved, the USB connector might be defective. See "Getting Help" on page 95.

Troubleshooting Your System

71

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Contents W . d e l l . c o m s u p p o r t . d e l l . c o m Dell PowerEdge SC1435 SystemsAugust HJ362 Contents Removing and Replacing the Front Bezel Baseboard Management Controller ConfigurationMemory Module Installation Guidelines Control Panel Assembly Service-Only Procedure Troubleshooting a SAS RAID Controller Card Troubleshooting System Cooling ProblemsDell Enterprise Training and Certification Returning Items for Warranty Repair or Credit121 129Contents About Your System Other Information You May NeedAccessing System Features During Startup Front-Panel Features and Indicators USB connectors Panel display error codes during system startupSystem can cause the indicator to flash blue to ProblemConnecting External Devices Back-Panel Features and IndicatorsPower Indicator Codes Indicator Function NIC Indicator CodesDiagnostics Indicator Codes Power Button IndicatorsOther failure Troubleshooting a Hard Drive onSystem Messages Retry Remote Configuration System Setup program Correct the settings. See UsingCable. See Troubleshooting a USB Invalid memory configurationManufacturing mode Carry out the command Specific information. NoteAction to resolve the problem Faulty keyboard controller faulty See Getting Help onNo operating system on diskette Use a bootable diskette System Setup program, or noOn page 23. If necessary, install Faulty system board See Getting Help onOperating system cannot read Appropriate drives installed in yourOr faulty Faulty diskette or hard driveOn the boot hard drive Incorrect Time or Date settingsFaulty system battery 23. If the problem persistsAlert Messages Diagnostics MessagesUsing the System Setup Program Entering the System Setup ProgramResponding to Error Messages Main Screen System Setup OptionsUsing the System Setup Program CPU Information Screen on Using the Setup Password on page 32 for more information System Setup Program Options Description Boot SequenceBoot Sequence Retry To boot after 30 secondsCPU Information Screen Memory Information ScreenIntegrated Devices Screen System Security Screen Restored System and Setup Password FeaturesUsing the System Password Last defaultUsing the System Setup Program Using the Setup Password See Disabling a Forgotten Password on Disabling a Forgotten PasswordBaseboard Management Controller Configuration BMC Setup Module Options Entering the BMC Setup ModuleRecommended Tools Installing System ComponentsInside the System Removing the Bezel Key lock Removing and Replacing the Front BezelOpening the System Opening and Closing the SystemRemoving the Cooling Shroud Cooling ShroudClosing the System Removing a Cooling Fan Module Cooling Fan ModulesReplacing the Cooling Shroud Cooling fan modules Replacing a Cooling Fan ModuleRemoving the Power Supply Power SupplyRemoving and Installing a Power Supply Installing the Power SupplyExpansion Cards Installing an Expansion CardExpansion card Expansion-card latch Removing an Expansion CardSystem Memory Memory Module Installation GuidelinesSample Memory Configurations Memory Dual-Processor Memory Configurations TotalSingle-Processor Memory Configurations Total 512 MB 12 GB 16 GB Installing System ComponentsEjectors Installing System Components Non-Optimal Memory ConfigurationsInstalling Memory Modules Removing Memory Modules Removing a Processor ProcessorsCover Installing and Removing the Heat Sink Heat sinkAdding second processor Processor ZIF socket Socket key Installing a ProcessorInstalling System Components Removing the Optical Drive from the System Installing the Optical Drive in the SystemOptical Drive Tabs Hard DrivesRemoving the Optical Drive from the Drive Tray Interposer boardBefore You Begin Installing a Hard DriveOptional SAS RAID Controller Hard drive bay Configuring the Boot DeviceRemoving an Expansion-Card Riser Riser board alignment pins Installing System ComponentsExpansion-Card Riser System battery is a 3.0-volt V, coin-cell battery System BatteryInstalling an Expansion-CardRiser Replacing the System BatteryConnector Removing the Control Panel Control Panel Assembly Service-Only ProcedureInstalling the Control Panel Removing the System Board System Board Service-Only ProcedureSystem-board tray Installing a System BoardInstalling System Components Installing System Components Lights on the system front panel Safety First-For You and Your SystemCD drive activity indicator Start-Up RoutineChecking the Equipment Checking Basic Power ProblemsTroubleshooting IRQ Assignment Conflicts Math coprocessor Troubleshooting External ConnectionsTroubleshooting the Video Subsystem Monitor is not working properly Video memory is faultyTroubleshooting the Mouse Troubleshooting Basic I/O FunctionsTroubleshooting the Keyboard Troubleshooting a USB Device Troubleshooting a Serial I/O DeviceLiquid spilled on the system Excessive humidity Troubleshooting a NICTroubleshooting a Wet System NIC cannot communicate with networkSystem was dropped or damaged Troubleshooting a Damaged SystemPower button indicator is off Troubleshooting the System BatteryTroubleshooting the Power Supply Troubleshooting a Fan Troubleshooting System Cooling ProblemsTroubleshooting System Memory Troubleshooting Your System Action Troubleshooting Your System Troubleshooting an Optical DriveTroubleshooting a Hard Drive Troubleshooting a SAS RAID Controller Card Troubleshooting an Expansion Card Action Troubleshooting the Microprocessors Troubleshooting Your System Troubleshooting Your System Running the System Diagnostics Using Dell PowerEdge DiagnosticsSystem Diagnostics Features System Diagnostics Testing Options When to Use the System DiagnosticsRunning the System Diagnostics Viewing Information and Results Using the Custom Test OptionsSelecting Devices for Testing Selecting Diagnostics OptionsRunning the System Diagnostics System Board Jumpers System Board Jumpers Jumpers and ConnectorsNvrmclr System Board Jumper Settings Jumper SettingDescriptionJumpers and Connectors System Board Connectors Jumpers and Connectors System Board ConnectorsMicroprocessor 2 connector System Board Connectors DescriptionRiser board connector Memory module connector, slotPCIe Riser Board Riser BoardsGetting Help Online ServicesTechnical Assistance Electronic Quote Service AutoTech ServiceAutomated Order-Status Service Technical Support ServiceGetting Help Before You Call Page Mail la-techsupport@dell.com General Support Contacting Dell100 Mail la-techsupport@dell.com General Support Toll-freeSales Technical Support Services101 Technical SupportGeneral Support Toll-free 102103 Mail la-techsupport@dell.com General Support 01-800-915-4755 1043355 105General Support calling from Guayaquil Mail la-techsupport@dell.com General Support 800-6132 106107 108 109 110 Mail krsupport@dell.com 111112 113 Fax 21 424 01 114115 116 Technical Support OptiPlex, Latitude, Inspiron 117Home and Small Business Fax 0870 907 International Access Code Country Code City Code118 Mail delldirectsupport@dell.com Customer Care website119 120 Glossary Amperes AC Alternating currentBTU British thermal unit CelsiusCPU Central processing unit. See processor DC Direct current 122Kilo Kb Kilobits 1024 bits Glossary 123Fahrenheit FBD Fully buffered DimmLVD Low voltage differential Meters MA Milliamperes 124125 TCP/IP Transmission Control Protocol/Internet Protocol 126Volts VAC Volts alternating current VDC Volts direct current 127128 Index Index130 Power supply, 42 system battery, 59 system board131 132
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SC1435 specifications

The Dell SC1435 is a versatile and reliable 1U rack server designed specifically for enterprise applications, virtualization, and cloud computing environments. Targeted towards businesses that require high performance and scalability, the SC1435 is an ideal choice for organizations looking to maximize their data center efficiency while minimizing their physical footprint.

One of the main features of the Dell SC1435 is its powerful processing capabilities. It supports up to two AMD Opteron processors, which can provide up to 12 cores per CPU, enabling robust multi-threaded performance. This allows businesses to run multiple applications simultaneously without compromising on speed or efficiency. The server also supports a range of AMD processors, offering flexibility to meet various workload requirements.

The SC1435 is equipped with significant memory capacity, supporting up to 128GB of DDR2 RAM. This high memory capacity allows for improved data management and processing, making it suitable for memory-intensive applications such as database management and virtualization. The server features eight DIMM slots, providing businesses the ability to scale memory as their workloads grow.

Storage is another critical aspect of the Dell SC1435, offering a range of options that cater to different needs. The server can be equipped with up to four hot-swappable 3.5-inch SATA or SAS drives, providing enterprises with the flexibility to balance performance needs and cost-efficiency. Additionally, it features support for RAID configurations, which enhances data protection and availability.

The SC1435 also integrates advanced management technologies, including Dell's OpenManage, which simplifies server management and allows for remote monitoring. This toolset provides administrators with the ability to easily configure, update, and monitor the server's health and performance metrics.

One of the standout characteristics of the SC1435 is its energy-efficient design. It incorporates power management features that help lower overall energy consumption, contributing to reduced operating costs and a smaller carbon footprint. The server’s compact size allows it to fit into standard 19-inch racks, making it an excellent option for space-constrained environments.

In summary, the Dell SC1435 is a robust 1U rack server that combines powerful processing capabilities, extensive memory support, flexibility in storage options, and advanced management features. Its energy-efficient design further enhances its appeal in modern data centers, making it a smart choice for organizations seeking to optimize their IT infrastructure.