Dell SC1435 owner manual Troubleshooting a SAS RAID Controller Card

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NOTICE: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all files on the hard drive.

1Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 85. Depending on the results of the diagnostics test, proceed as needed through the following steps.

2If your system has a SAS RAID controller card, perform the following steps.

aRestart the system and press <Ctrl><C> to enter the RAID configuration utility program.

See the documentation supplied with the RAID controller for information about the configuration utility.

bEnsure that the hard drive has been configured correctly for the RAID controller.

cExit the configuration utility and allow the system to boot to the operating system.

3If your system has a SAS controller card, ensure that the required device drivers are installed and are configured correctly. See the operating system documentation for more information.

4Check the cable connections inside the system:

a Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

b Open the system. See "Opening and Closing the System" on page 38.

c Verify that the cable connections between the hard drive(s) and the drive controller are correct, whether the connections are to the SATA connectors on the system board (see Figure 6-2) or a SAS expansion card.

d Verify that the drive cables are seated in their connectors.

e Close the system. See "Opening and Closing the System" on page 38.

f Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem persists, see "Getting Help" on page 95.

Troubleshooting a SAS RAID Controller Card

NOTE: When troubleshooting a SAS RAID controller card, also see the documentation for your operating system and the controller card.

Problem

Error message indicates a problem with the SAS RAID controller card.

SAS RAID controller card performs incorrectly or not at all.

Troubleshooting Your System

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Contents W . d e l l . c o m s u p p o r t . d e l l . c o m Dell PowerEdge SC1435 SystemsAugust HJ362 Contents Memory Module Installation Guidelines Baseboard Management Controller ConfigurationRemoving and Replacing the Front Bezel Control Panel Assembly Service-Only Procedure Troubleshooting a SAS RAID Controller Card Troubleshooting System Cooling ProblemsDell Enterprise Training and Certification Returning Items for Warranty Repair or Credit121 129Contents About Your System Other Information You May NeedAccessing System Features During Startup Front-Panel Features and Indicators USB connectors Panel display error codes during system startupSystem can cause the indicator to flash blue to ProblemPower Indicator Codes Back-Panel Features and IndicatorsConnecting External Devices Indicator Function NIC Indicator CodesDiagnostics Indicator Codes Power Button IndicatorsOther failure Troubleshooting a Hard Drive onSystem Messages Retry Remote Configuration System Setup program Correct the settings. See UsingCable. See Troubleshooting a USB Invalid memory configurationManufacturing mode Carry out the command Specific information. NoteAction to resolve the problem Faulty keyboard controller faulty See Getting Help onNo operating system on diskette Use a bootable diskette System Setup program, or noOn page 23. If necessary, install Faulty system board See Getting Help onOperating system cannot read Appropriate drives installed in yourOr faulty Faulty diskette or hard driveOn the boot hard drive Incorrect Time or Date settingsFaulty system battery 23. If the problem persistsAlert Messages Diagnostics MessagesResponding to Error Messages Entering the System Setup ProgramUsing the System Setup Program Using the System Setup Program System Setup OptionsMain Screen CPU Information Screen on Using the Setup Password on page 32 for more information System Setup Program Options Description Boot SequenceBoot Sequence Retry To boot after 30 secondsCPU Information Screen Memory Information ScreenIntegrated Devices Screen System Security Screen Restored System and Setup Password FeaturesUsing the System Password Last defaultUsing the System Setup Program Using the Setup Password Baseboard Management Controller Configuration Disabling a Forgotten PasswordSee Disabling a Forgotten Password on BMC Setup Module Options Entering the BMC Setup ModuleRecommended Tools Installing System ComponentsInside the System Removing the Bezel Key lock Removing and Replacing the Front BezelOpening the System Opening and Closing the SystemClosing the System Cooling ShroudRemoving the Cooling Shroud Replacing the Cooling Shroud Cooling Fan ModulesRemoving a Cooling Fan Module Cooling fan modules Replacing a Cooling Fan ModuleRemoving the Power Supply Power SupplyRemoving and Installing a Power Supply Installing the Power SupplyExpansion Cards Installing an Expansion CardExpansion card Expansion-card latch Removing an Expansion CardSample Memory Configurations Memory Module Installation GuidelinesSystem Memory Memory Dual-Processor Memory Configurations TotalSingle-Processor Memory Configurations Total 512 MB 12 GB 16 GB Installing System ComponentsInstalling Memory Modules Non-Optimal Memory ConfigurationsEjectors Installing System Components Removing Memory Modules Removing a Processor ProcessorsCover Installing and Removing the Heat Sink Heat sinkAdding second processor Processor ZIF socket Socket key Installing a ProcessorInstalling System Components Optical Drive Installing the Optical Drive in the SystemRemoving the Optical Drive from the System Tabs Hard DrivesRemoving the Optical Drive from the Drive Tray Interposer boardOptional SAS RAID Controller Installing a Hard DriveBefore You Begin Hard drive bay Configuring the Boot DeviceExpansion-Card Riser Riser board alignment pins Installing System ComponentsRemoving an Expansion-Card Riser System battery is a 3.0-volt V, coin-cell battery System BatteryInstalling an Expansion-CardRiser Replacing the System BatteryConnector Removing the Control Panel Control Panel Assembly Service-Only ProcedureInstalling the Control Panel Removing the System Board System Board Service-Only ProcedureSystem-board tray Installing a System BoardInstalling System Components Installing System Components Lights on the system front panel Safety First-For You and Your SystemCD drive activity indicator Start-Up RoutineTroubleshooting IRQ Assignment Conflicts Checking Basic Power ProblemsChecking the Equipment Math coprocessor Troubleshooting External ConnectionsTroubleshooting the Video Subsystem Monitor is not working properly Video memory is faultyTroubleshooting the Keyboard Troubleshooting Basic I/O FunctionsTroubleshooting the Mouse Troubleshooting a USB Device Troubleshooting a Serial I/O DeviceLiquid spilled on the system Excessive humidity Troubleshooting a NICTroubleshooting a Wet System NIC cannot communicate with networkSystem was dropped or damaged Troubleshooting a Damaged SystemTroubleshooting the Power Supply Troubleshooting the System BatteryPower button indicator is off Troubleshooting a Fan Troubleshooting System Cooling ProblemsTroubleshooting System Memory Troubleshooting Your System Troubleshooting a Hard Drive Troubleshooting an Optical DriveAction Troubleshooting Your System Troubleshooting a SAS RAID Controller Card Troubleshooting an Expansion Card Action Troubleshooting the Microprocessors Troubleshooting Your System Troubleshooting Your System System Diagnostics Features Using Dell PowerEdge DiagnosticsRunning the System Diagnostics Running the System Diagnostics When to Use the System DiagnosticsSystem Diagnostics Testing Options Viewing Information and Results Using the Custom Test OptionsSelecting Devices for Testing Selecting Diagnostics OptionsRunning the System Diagnostics System Board Jumpers System Board Jumpers Jumpers and ConnectorsNvrmclr System Board Jumper Settings Jumper SettingDescriptionJumpers and Connectors System Board Connectors Jumpers and Connectors System Board ConnectorsMicroprocessor 2 connector System Board Connectors DescriptionRiser board connector Memory module connector, slotPCIe Riser Board Riser BoardsTechnical Assistance Online ServicesGetting Help Electronic Quote Service AutoTech ServiceAutomated Order-Status Service Technical Support ServiceGetting Help Before You Call Page Mail la-techsupport@dell.com General Support Contacting Dell100 Mail la-techsupport@dell.com General Support Toll-freeSales Technical Support Services101 Technical SupportGeneral Support Toll-free 102103 Mail la-techsupport@dell.com General Support 01-800-915-4755 104General Support calling from Guayaquil 1053355 Mail la-techsupport@dell.com General Support 800-6132 106107 108 109 110 Mail krsupport@dell.com 111112 113 Fax 21 424 01 114115 116 Technical Support OptiPlex, Latitude, Inspiron 117Home and Small Business Fax 0870 907 International Access Code Country Code City Code118 Mail delldirectsupport@dell.com Customer Care website119 120 Glossary Amperes AC Alternating currentBTU British thermal unit CelsiusCPU Central processing unit. See processor DC Direct current 122Kilo Kb Kilobits 1024 bits Glossary 123Fahrenheit FBD Fully buffered DimmLVD Low voltage differential Meters MA Milliamperes 124125 TCP/IP Transmission Control Protocol/Internet Protocol 126Volts VAC Volts alternating current VDC Volts direct current 127128 Index Index130 Power supply, 42 system battery, 59 system board131 132
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SC1435 specifications

The Dell SC1435 is a versatile and reliable 1U rack server designed specifically for enterprise applications, virtualization, and cloud computing environments. Targeted towards businesses that require high performance and scalability, the SC1435 is an ideal choice for organizations looking to maximize their data center efficiency while minimizing their physical footprint.

One of the main features of the Dell SC1435 is its powerful processing capabilities. It supports up to two AMD Opteron processors, which can provide up to 12 cores per CPU, enabling robust multi-threaded performance. This allows businesses to run multiple applications simultaneously without compromising on speed or efficiency. The server also supports a range of AMD processors, offering flexibility to meet various workload requirements.

The SC1435 is equipped with significant memory capacity, supporting up to 128GB of DDR2 RAM. This high memory capacity allows for improved data management and processing, making it suitable for memory-intensive applications such as database management and virtualization. The server features eight DIMM slots, providing businesses the ability to scale memory as their workloads grow.

Storage is another critical aspect of the Dell SC1435, offering a range of options that cater to different needs. The server can be equipped with up to four hot-swappable 3.5-inch SATA or SAS drives, providing enterprises with the flexibility to balance performance needs and cost-efficiency. Additionally, it features support for RAID configurations, which enhances data protection and availability.

The SC1435 also integrates advanced management technologies, including Dell's OpenManage, which simplifies server management and allows for remote monitoring. This toolset provides administrators with the ability to easily configure, update, and monitor the server's health and performance metrics.

One of the standout characteristics of the SC1435 is its energy-efficient design. It incorporates power management features that help lower overall energy consumption, contributing to reduced operating costs and a smaller carbon footprint. The server’s compact size allows it to fit into standard 19-inch racks, making it an excellent option for space-constrained environments.

In summary, the Dell SC1435 is a robust 1U rack server that combines powerful processing capabilities, extensive memory support, flexibility in storage options, and advanced management features. Its energy-efficient design further enhances its appeal in modern data centers, making it a smart choice for organizations seeking to optimize their IT infrastructure.