Toshiba user manual Troubleshooting SD-M1401, Solution

Problem

Solution

Disc tray cannot be opened

• Check that there is power to drive.

• Use Emergency Eject instructions to open tray.

Drive is not recognized by system

• Is the drive connected properly? Are all cables plugged in properly (e.g.

Power Cable, Interface Cable and Audio Cables).

• Are the drive configuration jumpers on the DVD-ROM drive set

properly?

• Check to see that there is no SCSI ID conflict with another SCSI device

connected to your system

• Is the SCSI host adapter software driver loaded? On a step-by-step

(F8) Boot of the system is the DVD-ROM recognized?

(BIOS / DOS reports "device driver not found" or "no valid DVD-ROM

drivers selected."). If not, Contact you SCSI host adapter

manufacturer.

• Has the DVD-ROM drive software driver been corrupted by a virus. Run

a Virus Scan program and repair if possible. Contact Technical Support

if the Virus renders the DVD-ROM drive software drivers not useable.

Drive is not recognized by system

• Is the SCSI host adapter software driver loaded? On a step-by-step

during Boot

process,

but is

(F8) Boot of the system is the DVD-ROM recognized?

recognized

by the

Operating

(BIOS / DOS reports "device driver not found" or "no valid DVD-ROM

System (i.e. XP, Win2000, Win98,

drivers selected."). If not, Contact you SCSI host adapter manufacturer.

Win NT, etc.)

• Has the Windows DVD-ROM SCSI host adapter driver program been

corrupted by a virus. Run a Virus Scan program and repair if possible.

Contact you SCSI host adapter manufacturer if the Virus renders the

software driver not useable.

BUSY Indicator LED flashes

• The disc may be dirty Clean it with a soft damp cloth. Avoid cleaning the

slowly

disc using a circular motion. The disc should be wiped in a radial

direction. That is, from the inner side outward.

• The laser lens may have become cloudy or blocked by particulate

matter. Please contact Technical Support.

BUSY Indicator LED is constantly

• Possible Hardware Problem. Please contact Technical Support.

ON

DVD-ROM can not play a DVD in

• Is the SCSI host adapter driver loaded

the drive or certain types of CD

• Is the DVD disc the correct format for the type of system that you are

media (i.e. CD-plus, etc.)

using? (i.e. on a PC an ISO9660 IBM compatible PC format as opposed

to Apple/Mac HFS disc or UNIX disc formats which will not function).

• Do you have the correct software applications program/drivers installed

to run a DVD disc?

• Has the Windows DVD-ROM drive software driver program been

corrupted by a virus. Run a Virus Scan program and repair if possible.

Contact Technical Support if the Virus renders the software drivers not

useable.