Toshiba user manual Troubleshooting SD-M1401, Solution

TROUBLESHOOTING – SD-M1401

Problem			Solution
Disc tray cannot be opened			• Check that there is power to drive.
			• Use Emergency Eject instructions to open tray.
Drive is not recognized by system			• Is the drive connected properly? Are all cables plugged in properly (e.g.
			Power Cable, Interface Cable and Audio Cables).
			• Are the drive configuration jumpers on the DVD-ROM drive set
			properly?
			• Check to see that there is no SCSI ID conflict with another SCSI device
			connected to your system
			• Is the SCSI host adapter software driver loaded? On a step-by-step
			(F8) Boot of the system is the DVD-ROM recognized?
			(BIOS / DOS reports "device driver not found" or "no valid DVD-ROM
			drivers selected."). If not, Contact you SCSI host adapter
			manufacturer.
			• Has the DVD-ROM drive software driver been corrupted by a virus. Run
			a Virus Scan program and repair if possible. Contact Technical Support
			if the Virus renders the DVD-ROM drive software drivers not useable.
Drive is not recognized by system			• Is the SCSI host adapter software driver loaded? On a step-by-step
during Boot	process,	but is
			(F8) Boot of the system is the DVD-ROM recognized?
recognized	by the	Operating
			(BIOS / DOS reports "device driver not found" or "no valid DVD-ROM
System (i.e. XP, Win2000, Win98,
			drivers selected."). If not, Contact you SCSI host adapter manufacturer.
Win NT, etc.)
			• Has the Windows DVD-ROM SCSI host adapter driver program been
			corrupted by a virus. Run a Virus Scan program and repair if possible.
			Contact you SCSI host adapter manufacturer if the Virus renders the
			software driver not useable.
BUSY Indicator LED flashes			• The disc may be dirty Clean it with a soft damp cloth. Avoid cleaning the
slowly			disc using a circular motion. The disc should be wiped in a radial
			direction. That is, from the inner side outward.
			• The laser lens may have become cloudy or blocked by particulate
			matter. Please contact Technical Support.
BUSY Indicator LED is constantly			• Possible Hardware Problem. Please contact Technical Support.
ON
DVD-ROM can not play a DVD in			• Is the SCSI host adapter driver loaded
the drive or certain types of CD			• Is the DVD disc the correct format for the type of system that you are
media (i.e. CD-plus, etc.)			using? (i.e. on a PC an ISO9660 IBM compatible PC format as opposed
			to Apple/Mac HFS disc or UNIX disc formats which will not function).
			• Do you have the correct software applications program/drivers installed
			to run a DVD disc?
			• Has the Windows DVD-ROM drive software driver program been
			corrupted by a virus. Run a Virus Scan program and repair if possible.
			Contact Technical Support if the Virus renders the software drivers not
			useable.

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