Toshiba Troubleshooting for Your 40E200U1: Sound, Remote Control, and HDMI Issues

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Chapter 8: Troubleshooting

Sound problems

••Check the antenna/cable connections (Chapter 2).

••The station may have broadcast difficulties. Try another channel.

••The sound may be muted. Press VOLUME.

••If you hear no sound, try setting the MTS feature to Stereo mode (page 39).

••If you are not receiving a second audio program from a known SAP source, make sure the MTS feature is set to SAP mode (page 39).

••If you hear audio that seems “incorrect” for the program you are watching (such as music or a foreign language), the SAP mode may be on. Set the MTS feature to Stereo mode (page 39).

Remote control problems

••Remove all obstructions between the remote control and the TV.

••The remote control batteries may be dead. Replace the batteries (page 20).

••If the TV still does not act as expected, use the Reset Factory Defaults procedure (page 28).

Channel tuning problems

••The channel may have been erased from the channel memory by the Programming channels automatically feature. Add the channel to the channel memory (page 25).

••The channel may be blocked by the LOCK feature. Unblock the channel (page 42).

••If you are unable to tune digital channels, check the antenna configuration (page 24). If you are still unable to tune digital channels, clear all channels from the channel list and reprogram channels into the channel memory (page 25). If you are still unable to tune digital channels, use the Reset Factory Defaults procedure (page 28). Also see “TV stops responding to controls” and “Other problems”

(page 54).

Closed caption problems

••If the program or video you selected is not closed-captioned, no captions will display (page 37).

••If text is not available, a black rectangle may appear. If this happens, turn off the closed caption feature (page 37).

••A closed-caption signal may not display correctly in the following situations: a) when a videotape has been dubbed; b) when the signal reception is weak; or c) when the signal reception is nonstandard (page 37).

Rating blocking (V-Chip) problems

••If you forget your PIN code: While the PIN code entering screen is displayed, press four times within 5 seconds. The PIN code you previously stored will be cleared (page 40).

No REGZA-LINK operation

••The REGZA-LINK feature is available for Toshiba REGZA-LINK compatible devices.

••Make sure the HDMI cables with the HDMI

Logo () are used.

••When the connected REGZA-LINK device does not work correctly after you have changed settings of the device, turn off your TV and unplug the power cord, then plug and turn on again.

••If several devices are connected, REGZA-LINK feature may not operate properly.

••Read the instruction manual furnished with the connected REGZA-LINK device.

HDMI problems

For HDMI cables

••Make sure to use cables with the HDMI Logo

() (page 13).

Media Player problems

••Make sure that devices are connected correctly.

••Incorrect behavior may occur with a USB HUB connection.

••Photo files that was processed and edited by using the PC’s application software may not be able to be viewed.

••The TV may select one format automatically and play it when contents that support two or more formats are played.

••Confirm contents of the USB storage device are formats that correspond with this TV (page 45).

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Contents 40E200U1 40E20U1 Dear Customer Safety PrecautionsInstallation Important Safety InstructionsAdditional Safety Precautions Installation, Care, and ServiceOn a bed, sofa, rug, or similar surface CareTo Display your LCD TV on the included Pedestal Stand ServiceTo Display your LCD TV using a Wall Bracket Choosing a location for your LCD TV40 TV Removing the Pedestal StandTrademark Information Important notes about yourContents QSound audio technologies  Features of your new TV1080p output resolution IntroductionIntroduction Left side panel TV front and side panel controls and connectionsTV top Control panel TV back panel connections Power CordOverview of cable types Connecting your TVAbout the connection illustrations Connecting a VCR and antenna, Cable TV or Camcorder To record a TV program while watching a DVD To view antenna or Cable channelsTo view the DVD player To view the VCR or view and record antenna channelsOne pair of standard analog audio cables per DVI device To connect an Hdmi device, you will needTo view the Hdmi device video To connect a DVI device, you will needBefore controlling the devices REGZA-LINKconnectionHdmi cables  To connect a PC to the PC in terminal on the TV Connecting a personal computer PCConnecting a digital audio system To control the audioGround Reserved Signal names for mini D-sub 15-pin connectorGround Sync Reserved Installing the remote control batteries Using the remote controlRemote control effective range 9無 Recall displays TV status information  Learning about the remote control13無 VOL + adjusts the volume level Buttons used for operating the TV only are described hereMain menu layout Menu layout and navigationIcon Option System Information  Opens the System Information screen Setup/Installation menu layoutInput Configuration  Opens the Input Configuration menu Navigating the menu systemToshiba Logo LED Setting up your TVInitial Setup Selecting the menu languageTo program channels automatically Setting channel skipProgramming channels into the TV’s channel memory Programming channels automaticallyLabeling channels Viewing the digital signal meter Setting the Hdmi audio modeSetting the time zone Viewing the system status Reset Factory DefaultsTo select the video input source to view Using the TV’s featuresSelecting the video input source to view Labeling the video input sourcesTuning channels using Channel Browser Tuning channelsFavorites Browser To open the Channel Browser To tune to a channel or input in Browse modePress  or  on the remote control Elements of the ChannelBrowserAdding and clearing channels and inputs in the History List Setting the Channel Tuning ModeSelecting the picture size Tuning to the next programmed channelSwitching between two channels using SurfLock Switching between two channels using Channel ReturnTheaterWide For letter box programs with subtitles NaturalTheaterWide For 43 format programs TheaterWide For letter box programsDot by Dot For VGA, SVGA, XGA, WXGA, and Sxga sources only Using the auto aspect ratio featureTo set the scroll settings NativeSelecting the picture mode Selecting the cinema modeUsing the Freeze feature Adjusting the pictureBase closed captions Using the closed caption modeAdjusting the picture quality To adjust the picture qualityCC Selector Adjusting the audioDigital CC Settings Using the digital audio selectorSelecting stereo/SAP broadcasts Adjusting the audio qualitySelecting the optical audio output format Changing your PIN code Using the Locks menuEntering the PIN code If you cannot remember your PIN codeTo block and unblock TV programs and movies 4無 Press  to highlight Enable Rating BlockingTo download the additional rating system if available To lock channels Locking channelsUnlocking programs temporarily Using the input lock featureUsing the GameTimer Using the control panel lock featureTo unlock the control panel Using the PC settings featureSetting the PC Audio To adjust the PC settingsTo open the Media Player Using the Media PlayerUsing the Media Player with USB To select the Auto Start functionPlaying music files Viewing photo filesSingle View SlideshowTo sort the folders and files To set the repeat modeDuring playback To close the Music PlayerUsing REGZA-LINK Setting the sleep timerREGZA-LINKplayback device DVD player, etc. control Other REGZA-LINKfunctions Volume and Mute controls of Audio ReceiverTo set the REGZA-LINKSetup REGZA-LINKinput source selectionUnderstanding the last mode memory feature Understanding the auto power off featureDisplaying TV status information Using the static gamma feature Using the TV’s advanced featuresUsing the advanced picture settings features Using Dynamic ContrastUsing the Game Mode feature Using CableClear digital noise reductionUsing Mpeg noise reduction Using 1080p PC Mode3無 Highlight Advanced Audio Settings and press Using the advanced audio settings featuresUsing the QSound sound feature To adjust the QSound settingsGeneral troubleshooting TroubleshootingClosed caption problems Sound problemsRemote control problems Channel tuning problemsAppendix SpecificationsFormat Resolution Frequency Pixel Clock Frequency Acceptable signal formats for PC in and Hdmi terminalsPC in signal formats Hdmi signal formatsHow to Obtain Warranty Service Limited United States Warranty for LCD TelevisionsRental Units Limited One 1 Year Warranty on Parts and Labour General Provisions Arbitration and Dispute ResolutionDisclaimer and Limitation of Remedy Critical ApplicationsHow to Obtain Warranty Services Toshiba America Consumer PRODUCTS, L.L.C