Chapter 9: Troubleshooting
specific feature on another device, use the remote control that came with the device (- p.
•If the TV still does not act as expected, use the Reset Factory Defaults procedure (- p. 49).
Channel tuning problems
•Ensure the remote control is set to the correct device mode (- p. 91).
•The Auto Tuning feature may have erased the channel from memory. Add the channel to the channel memory (- p. 29).
•The Lock feature may have blocked the channel. Unblock the channel (- p. 42).
•If you cannot tune digital channels, check the antenna configuration (- p. 29). If the problem persists, clear all channels from the channel list and reprogram channels into memory (- p. 29). If the problem persists, use the Reset Factory Defaults procedure (- p. 49). See “TV stops responding to controls” and “Other problems” (- p. 81).
Closed caption problems
•If the program or video you selected is not closed- captioned, no captions appear.
•If text is not available, a black rectangle may appear. If this happens, turn off the
•A
Rating blocking (V-Chip) problems
•If you forget your PIN code: While the PIN code entering
screen is displayed, press 
4 times within 5 seconds. The old PIN code clears (- p. 39).
•The
No REGZA-LINK operation
•The
•Ensure HDMI cables with the HDMI Logo (
) are used.
•When the connected
•If several devices are connected, the
•Read the instruction manual furnished with the connected
HDMI problems
For HDMI cables
•Ensure HDMI cables with the HDMI Logo (
) are used (- p. 15).
For Legacy HDMI sources
•Some legacy HDMI sources may not work properly with the latest HDMI TV products due to new standard. Turn
off these HDMI settings (Content Type and INSTAPORT™) (- p. 45).
Network problems
Cannot connect to the Internet
•Check the modem and its incoming cable/telephone connections (- p. 23).
•Confirm your modem’s operation.
•Ensure your IP address is set up correctly.
No network connection
•If using a wired network connection, check to ensure the LAN cables are connected properly (- p. 23).
•Ensure the modem and router power cords are plugged in and the devices are operating properly.
•Ensure your IP address is set up correctly. See Section (- “Setting up the Network”).
•Check to ensure proper operation of other network connected devices.
Network Setup fails (Auto)
•Check to ensure the LAN cables are connected properly (- p. 23).
•DHCP is not enabled on the router, or no router is present. Refer to your router’s documentation for instructions on enabling DHCP. If you do not have a router, you must manually set up the IP address.
•Internet service is not available. Check your cable/DSL modem or contact your ISP for Internet service issues.
Network Setup fails (Manual)
•Ensure the TV IP address is not the same as any other device on the network.
Example: IP address 192.168.0.100 and IP address 192.168.0.101 are different addresses on the same network.
•Make sure the TV IP address is on the same subnet as the networked PC.
Example of proper setup: The PC has IP address 192.168.0.100 with Subnet mask 255.255.255.0, the TV has IP address 192.168.0.101 with Subnet mask 255.255.255.0; both are on same subnet.
Example of improper setup: The PC has IP address 192.168.1.100 with Subnet mask 255.255.255.0, the TV has IP address 192.168.0.101 with Subnet mask 255.255.253.0; they are on different
Unstable network connection
•When using a wired
•When using a wireless
–Remove AC power from the router and the television for 30 seconds.
•Reconnect AC power to the router.
•Reconnect AC power to the television and power it ON. After 2 minutes, check connection stability.
–Connect with LAN cables, if possible, and check connection stability.
–Repeat the wireless network setup procedure and check connection stability.
The DMS name is not displayed
•The LAN cables, if used, are not connected properly (- p. 23).
•The WLAN, if used, is not configured properly.
82