Problem Remedy, No audio, or audio is distorted

Problem

Remedy

No picture/No color. • Incorrect video connections: Check that connections are correct and that plugs are inserted fully. Also check the video cable for damage.

•TV/monitor or AV amplifier settings are incorrect: Check the instruction manual of the connected equipment.

•The video output is set to progressive but your TV/monitor is not compatible with progressive scan: See page 13 for how to set to Interlace.

Screen is stretched or aspect • The TV Screen setting in the Initial Settings menu is incorrect.

does not change.See page 43 for how to set it correctly for your TV/monitor.

Picture disturbance during • This player is compatible with Macro-Vision System copy guard.

playback or the picture is Some discs include a copy prevention signal, and when this type of

dark.disc is played back, stripes etc., may appear on some sections of the picture depending on the TV. This is not a malfunction.

•Due to the player’s copy protection circuits, connection of this device through a VCR or an AV selector may prevent recording or cause picture problems. This is not a malfunction.

•Check whether the TV system is properly set (page 44).

No audio, or audio is distorted.

•No audio is output during slow motion playback or when scanning discs other than audio CDs.

•Some DVD discs do not output digital audio: Switch your amplifier to the player’s analog outputs.

•Check that the disc is free from dust and dirt, and that it is not damaged (page 42).

•Check that all interconnects are firmly inserted.

•Check that the plugs and terminals are free of dirt, oxide, etc. and clean if necessary. Also check the cable for damage.

•Make sure the player’s output is not connected to the amplifier’s phono (turntable) inputs.

•Check your amplifier/receiver’s settings (volume, input function, speaker settings, etc.).

The analog audio is OK, but there appears to be no digital audio signal.

•Make sure that the Digital Out setting is set to On (page 36).

•Check that the Dolby Digital Out, DTS Out and MPEG Out settings (page 36) are suitable for your amplifier/receiver — check the instruction manual that came with your amplifier/receiver.

Noticeable difference in DVD • This is due to differences in the audio format and is not a

and CD volume.

malfunction.

Cannot play multi-channel • Check that the Dolby Digital Out, DTS Out and MPEG Out

audio.settings (page 36) are suitable for your amplifier/receiver — check the instruction manual that came with your amplifier/receiver.

• Check the audio options available from the disc menu.

Cannot listen to high-sampling rate audio through the digital output.

•Make sure that 96kHz PCM Out is set to 96kHz (page 36).

•As a copy-protection measure, some DVDs do not output 96 kHz audio. In this case, even if set to 96kHz, the player automatically outputs the audio at 48 kHz. This is not a malfunction.