Archos 400 user manual Technical Support, Mail Support

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16 Technical Support

•For warranty and services purposes, keep your sales receipt for proof of purchase.

•If technical support (Telephone or E-mail) determines that your product needs to be returned, please contact the place of purchase to have your product repaired or replaced (depending on problem type). Customers who purchased directly from the Archos website should fill out the form on the website under Support: Product Returns.

•There is an FAQ – Frequently Asked Questions section at the ARCHOS Website www.archos.com, Support: FAQ that can help answer many of your questions.

•If you need technical help, you may contact ARCHOS directly in your own language via these phone numbers. For other countries, please use e-mail technical support.

------------Telephone Support--------------------------------------------

DO NOT USE PHONE SUPPORT FOR MARKETING AND SALES QUESTIONS. These numbers are to aid those who have technical difficulties / malfunctions.

949-609-1400

(USA, Canada)

09-1745-6224

(Spain)

01 70 20 00 30

(France)

02-4827-1143

(Italy)

0207-949-0115

(UK)

020-50-40-510

(Netherlands)

069-6698-4714

(Germany)

 

 

------------E-mail Support-------------------------------------------------

tech-support.us@archos.com tech-support.eu@archos.com tech-support.de@archos.com

English (United States and Canada customers) English or French (Europe and the rest of the planet) German (Germany)

To respond to your e-mails efficiently, when sending one, please indicate the product name and question type in the Subject of the e-mail.

For example:

To: tech-support.us@archos.com

Subject: Gmini 400 – Playing a Playlist

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Contents 400 Table of Contents Settings Updating the Gmini 400 Firmware Operating System OS Archos Team Intro Ports, Buttons and Connections Page Plugging in the AC Adapter Shutting off the Gmini 400 and Battery saving featuresIntro First Time Usage Turning on the GminiForeign Character Sets Changing the LanguageCharging the Batteries Hardware Reset Caring for the GminiMusic Playing Music Files Button ControlPlay Order Playing Through your Stereo SystemArtist, Album, Title … ID3 Tags ARCLibrary Browsing by Album, Artist, or Song nameSetting a Bookmark Resume Function Music Playlists Playlist file Playlistname.m3u onCreating a Playlist Adding songs to a Playlist while listening to Music Music Recording Music Cable Connections for Audio RecordingRecording Procedure Where is the Recording Saved? Page Page Music Using Windows Media Player Page Music Using iTunes with your Gmini Games Playing Mophun games Downloading GamesPlaying a Game Video Playing Video Are only listed if you enter the folder via the BrowserSetting a Bookmark Display Format Settings Playing Video Files from the InternetVideo Creating MPEG4 video files with your computer Installing the PC Software MP3 Sound Codec Using MPG4 Translator Target & Priority Just after the highlighted file You are Viewing photos Photo Viewing PhotosViewing Photos Magnifying Photos Transferring photos to your Gmini Page Browser is used to navigate the fi le system on the Gmini Browser Using the BrowserTo navigate the directory structure you will use Folder /Music/Wes Burden/ to /Music Copying and Moving Files and Folders Page Connecting/Disconnecting the Gmini 400 to/from your PC If you have OS 10.2, you must update to version Disconnecting the Gmini 400 from your ComputerWindows Macintosh Settings Sound SettingsPlay Mode Settings Sound ParametersPlay Mode Clock Settings Setting Description Power Settings System Settings Is important when inserting memory cards intoDownload the UpdateGmini400.AOS file Updating the Gmini 400 Firmware Operating System OSPage Technical Support Mail SupportWorldwide Offices Archos TechnologyTroubleshooting USB Connection issuesCharging and Power issues Gmini 400 locks up freezes operation or StopsFile issues, corrupted data, formatting, and partitioning Computer locks-up freezes operation or StopsQuit all running applications Windows XP & 2000 Running Check Disk Utility ChkDsk Technical Specifications Archos Video Gmini 400 seriesWarranty and Limited Liability LegalFCC Compliance Statement Electrostatic Discharge Copyright Notice
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