Archos 400 user manual Troubleshooting, USB Connection issues

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17 Troubleshooting

17.1USB Connection issues

Problem: I cannot get my Gmini 400 to be recognized by the computer. Solutions:

•Shut off and reboot the computer and the Gmini 400 and then try connecting again in the preferred order mentioned in section 13.1.

•Only if using Windows 98SE, you must ﬁrst install the Windows98SE drivers.

•If you installed the Windows 98SE driver on your Windows® XP, 2000, or ME edition, this could cause problems. Uninstall that driver and then reinstall the generic Windows® Mass Storage Device driver.

•If using a USB hub, try connecting without using the hub (some hubs are not powered and may not work with the Gmini 400).

•If using a USB port in the front of your computer, try a USB port in the back. Front USB ports are often from non-powered hubs.

•Do not connect to a USB port repeated through a keyboard.

•On old computers, the USB driver software on your computer may be out of date. Find your USB chipset type by going to My Computer > Properties > Device Driver > Universal Serial Bus (USB) Controllers > Host Controller. You may have a chipset VIA, Intel, SIS or another. It is possible that you do not have the latest software drivers for these chipsets. For VIA updates, check out www.viaarena.com. For Intel check out www.intel.com. For SIS, uninstall the driver and reinstall the Windows default USB controller drivers.

•If using a laptop computer and a docking station, try connecting without the docking station.

•If Macintosh® OS 10.1.x says it cannot mount the volume, you can use Disk Utility to reformat the Jukebox hard disk to type MS DOS FAT32. However, ﬁles will only be readable from a Macintosh®, not a Windows® machine. You should update to version 10.2.4 or better.

•On older computers, make sure in your system BIOS the USB port is checked “ON” not “Off”. Usually this just happens on old machines.

•On older Win98SE computers, if there is a line “lastdrive=” in the conﬁg.sys ﬁle, make sure that it is “lastdrive=z”.

•If the Files Allocation Table (FAT) gets corrupted, the Gmini 400 may

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Contents 400 Table of Contents Settings Updating the Gmini 400 Firmware Operating System OS Archos Team Intro Ports, Buttons and Connections Page Shutting off the Gmini 400 and Battery saving features Intro First Time UsagePlugging in the AC Adapter Turning on the GminiChanging the Language Foreign Character SetsCharging the Batteries Hardware Reset Caring for the GminiMusic Playing Music Files Button ControlPlay Order Playing Through your Stereo SystemArtist, Album, Title … ID3 Tags ARCLibrary Browsing by Album, Artist, or Song nameSetting a Bookmark Resume Function Music Playlists Playlist ﬁle Playlistname.m3u onCreating a Playlist Adding songs to a Playlist while listening to Music Music Recording Music Cable Connections for Audio RecordingRecording Procedure Where is the Recording Saved? Page Page Music Using Windows Media Player Page Music Using iTunes with your Gmini Games Playing Mophun games Downloading GamesPlaying a Game Video Playing Video Are only listed if you enter the folder via the BrowserSetting a Bookmark Display Format Settings Playing Video Files from the InternetVideo Creating MPEG4 video files with your computer Installing the PC Software MP3 Sound Codec Using MPG4 Translator Target & Priority Photo Viewing Photos Just after the highlighted ﬁle You are Viewing photosViewing Photos Magnifying Photos Transferring photos to your Gmini Page Browser Using the Browser Browser is used to navigate the ﬁ le system on the GminiTo navigate the directory structure you will use Folder /Music/Wes Burden/ to /Music Copying and Moving Files and Folders Page Connecting/Disconnecting the Gmini 400 to/from your PC If you have OS 10.2, you must update to version Disconnecting the Gmini 400 from your ComputerWindows Macintosh Settings Sound SettingsPlay Mode Settings Sound ParametersPlay Mode Clock Settings Setting Description Power Settings System Settings Is important when inserting memory cards intoDownload the UpdateGmini400.AOS ﬁle Updating the Gmini 400 Firmware Operating System OSPage Technical Support Mail SupportWorldwide Ofﬁces Archos TechnologyTroubleshooting USB Connection issuesCharging and Power issues Gmini 400 locks up freezes operation or StopsFile issues, corrupted data, formatting, and partitioning Computer locks-up freezes operation or StopsQuit all running applications Windows XP & 2000 Running Check Disk Utility ChkDsk Technical Specifications Archos Video Gmini 400 seriesWarranty and Limited Liability LegalFCC Compliance Statement Electrostatic Discharge Copyright Notice

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