Samsung BN68-03114A-01, PC490-ZA user manual Troubleshooting, Issues Solutions and Explanations

Page 40

Other Information

Troubleshooting

If the TV seems to have a problem, first try this list of possible problems and solutions. If none of these troubleshooting tips apply, visit “www.samsung.com,” then click on Support, or call Samsung customer service at 1-800-SAMSUNG.

Issues

Solutions and Explanations

Poor picture

First of all, please perform the Picture Test and confirm that your TV is properly displaying the test image.

 

(go to MENU - Support - Self Diagnosis - Picture Test) (p. 25)

 

If the test image is properly displayed, the poor picture may be caused by the source or signal.

 

 

The TV image does not look as good as it

• If you have an analog cable/satellite box, upgrade to an HD digital set top box. Use HDMI or

did in the store.

Component cables to deliver HD (high definition) picture quality.

 

• Cable/Satellite subscribers: Try HD stations from the channel line up.

 

• Antenna connection: Try HD stations after performing Auto program.

 

Many HD channels are up scaled from SD (Standard Definition) contents.

 

• Adjust the Cable/Sat box video output resolution to 1080i or 720p.

 

 

The picture is distorted: macro block error,

• Compression of video contents may cause picture distortion, especially in fast moving pictures such

small block, dots, pixelization.

as sports and action movies.

 

• Low signal level can cause picture distortion. This is not a TV problem.

 

• Mobile phones used close to the TV (cca up to 1m) may cause noise in picture on analog and digital

 

TV.

 

 

Color is wrong or missing.

• If you’re using Component connection, make sure the component cables are connected to the

 

correct jacks. Incorrect or loose connections may cause color problems or a blank screen.

 

 

There is poor color or brightness.

• Adjust the Picture options in the TV menu. (go to Picture mode / Color / Brightness / Sharpness)

 

(p. 15)

 

• Adjust Energy Saving option in the Setup menu. (go to MENU - Picture - Eco Solution -

 

Energy Saving) (p. 15)

 

• Try resetting the picture to view the default picture settings. (go to MENU - Picture - Picture Reset)

 

(p. 20)

 

 

There is a dotted line on the edge of the

• If the picture size is set to Screen Fit, change it to 16:9 (p. 16).

screen.

• Change cable/satellite box resolution.

 

 

The picture is black and white.

• If you are using an AV composite input, connect the video cable (yellow) to the Green jack of

 

component input 1 on the TV.

 

 

When changing channels, the picture

• If connected to a cable box, please try to reset it. (reconnect the AC cord and wait until the cable box

freezes or is distorted or delayed.

reboots. It may take up to 20 minutes)

 

• Set the output resolution of the cable box to 1080i or 720p.

 

 

3D

 

 

 

The 3D Active Glasses may not work

• If there is a problem, keep other electronic devices as far away as possible from the 3D Active

properly if there is any other 3D product

Glasses.

or electronic devices turned on near the

 

glasses or TV.

 

 

 

You may notice a small amount of screen

• If so, dim the light or turn the lamp off.

flickering when watching 3D images in

 

poor light conditions (from a strobe light,

 

etc.), or under a fluorescent lamp (50Hz ~

 

60Hz) or 3 wavelength lamp.

 

 

 

The ideal viewing distance should be three

• We recommend sitting with viewer's eyes on a level with the screen.

times or more the height of the screen.

 

 

 

If you leave 3D glasses on, battery lifespan

• Turn off 3D glasses while not using them.

is shortened.

 

 

 

40 English

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Contents Samsung Electronics Canada Inc., Customer Service BN68-03114A-01User Instructions EnglishContents List of Features AccessoriesGetting Started 3301-002049Install the Stand See separate guide for installing the standStand 1EA Guide Stand 1EA Follow the steps below to connect the TV to the standPower Indicator Remote control sensor Standby mode Viewing the Control PanelProduct color and shape may vary depending on the model 3D EmitterViewing the Remote Control Brings up the OSDDisplays and selects the available video sources p Exits the menuConnecting to an Antenna Plug & Play Initial SetupConnections Connecting to an AV DeviceConnections Connecting to an Audio Device Digital Audio OUT OpticalConnecting to a PC Using an HDMI/DVI Cable or a D-sub CableVertical Frequency Pixel Clock Sync Polarity Mode +/+Basic Features How to Navigate MenusSource List Edit NameChannel List Antenna Air / Cable tAuto Program Seeing ChannelsOther Features Clear Scrambled ChannelProgrammed Editing ChannelsMode t Eco SolutionAdvanced Settings Fine TuneFilm Mode Off Screen Burn Protection Picture OptionsPicture Options Off Turns the Expert Pattern function offAvailable only in Hdmi mode 169, Zoom1Component 480i, 480p Zoom2 DTV1080i 169, 43, Wide Fit Screen FitViewing TV using the 3D function OO Menu → Picture → 3D → EntereDisplays the images for 3D emitterHow to watch the 3D image 03FeaturesBasic English60 Hz Otherwise, you may not be able to enjoy proper 3D effectsPicture Reset OK / Cancel Auto Adjustment tScreen SRS TheaterSound tAuto Volume Off / Normal / Night Sound Reset OK / CancelPreferred Language Multi-Track Sound MTS tUsing the Sleep Timer Setting the On / Off TimerTimer SecurityContains themes or content which may not be → 2 → 4 → POWERonBlocked TV-G, TV-PG, TV-14 and TV-MA. Sub-ratings D, L, S, V work similarly. So, if youOO MENUm→ Setup → Entere Menu LanguageCaption GeneralPIP t Self DiagnosisPicture In Picture PIP Support MenuSoftware Upgrade Software UpgradeHD Connection Guide Contact SamsungConnecting a USB Device Advanced FeaturesMedia Play Sorting standard is different depending on the contents VideosScreen Display Name File extension Format04Features Advanced English Yy Supported Video FormatsMusic PhotosList section using the Green button Playing Multiple FilesMedia Play Additional Functions AdvancedSettings Same file name as the video AudioAnynet+ Anynet+ Device Home TheaterSetting Up Anynet+ Switching between Anynet+ DevicesRecording Listening through a ReceiverTroubleshooting for Anynet+ Installing the Wall Mount Other Information05InformationOher English Blanking BracketSecuring the Installation Space Product Family Inches Vesa Spec Standard QuantityInstalling the TV-Holder Securing the TV to the WallTV-Holder Kit Sold Separately 05InformationOher TV-Holder BN96-15753ATroubleshooting Issues Solutions and ExplanationsSound Problem At maximum volumeOn, refer to Remote control does not work below There is no signalContents Image Retention Burn In IssueCable/set top box remote control Volume Mode Not Supported messageStorage and Maintenance LicenseSpecifications Dimensions Front view / Side viewJack panel detail / Rear view Other Information Model name PN50C490Index Favorite Channels Film Mode Fine Tune Flesh Tone FrequencyAmplify Antenna Anynet+