Samsung BN68-03114A-01, PC490-ZA user manual Troubleshooting for Anynet+

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Advanced Features

¦¦ Troubleshooting for Anynet+

Problem	Possible Solution

Anynet+ does not work.	• Check if the device is an Anynet+ device. The Anynet+ system supports Anynet+ devices only.
	• Only one receiver (home theater) can be connected.
	• Check if the Anynet+ device power cord is properly connected.
	• Check the Anynet+ device’s Video/Audio/HDMI cable connections.
	• Check whether Anynet+ (HDMI-CEC) is set to On in the Anynet+ setup menu.
	• Check whether the TV remote control is in TV mode.
	• Check whether the remote control is Anynet+ compatible.
	• Anynet+ doesn’t work in certain situations. (Searching channels, operating Media Play or Plug & Play (initial
	setup), etc.)
	• When connecting or removing the HDMI cable, please make sure to search devices again or turn your TV off
	and on again.
	• Check if the Anynet+ Function of Anynet+ device is set on.

I want to start Anynet+.	• Check if the Anynet+ device is properly connected to the TV and check if the Anynet+ (HDMI-CEC) is set to
	On in the Anynet+ Setup menu.
	• Press the TOOLS button to display the Anynet+ menu and select a menu you want.
I want to exit Anynet+.	• Select View TV in the Anynet+ menu.
	• Press the SOURCE button on the TV remote control and select a non- Anynet+ device.
	• Press z, PRE-CH, and FAV.CH to change the TV mode. (Note that the channel button operates
	only when a tuner-embedded Anynet+ device is not connected.)
The message “Connecting to	• You cannot use the remote control when you are configuring Anynet+ or switching to a view mode.
Anynet+ device...” appears on the	• Use the remote control when the Anynet+ setting or switching to view mode is complete.
screen.

The Anynet+ device does not play.	• You cannot use the play function when Plug & Play (initial setup) is in progress.

The connected device is not	• Check whether or not the device supports Anynet+ functions.
displayed.	• Check whether or not the HDMI cable is properly connected.
	• Check whether Anynet+ (HDMI-CEC) is set to On in the Anynet+ setup menu.
	• Search Anynet+ devices again.
	• You can connect an Anynet+ device using the HDMI cable only. Some HDMI cables may not support Anynet+
	functions.
	• If connection is terminated because there has been a power interruption or the HDMI cable has been
	disconnected, please repeat the device scan.

The TV Program cannot be	• Check whether the antenna jack on the recording device is properly connected.
recorded.
The TV sound is not output	• Connect the optical cable between TV and the receiver.
through the receiver.

36 English

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Contents Samsung Electronics Canada Inc., Customer Service BN68-03114A-01User Instructions EnglishContents List of Features AccessoriesGetting Started 3301-002049Install the Stand See separate guide for installing the standStand 1EA Guide Stand 1EA Follow the steps below to connect the TV to the standPower Indicator Remote control sensor Standby mode Viewing the Control PanelProduct color and shape may vary depending on the model 3D EmitterViewing the Remote Control Brings up the OSDDisplays and selects the available video sources p Exits the menuConnecting to an Antenna Plug & Play Initial SetupConnecting to an AV Device ConnectionsConnections Connecting to an Audio Device Digital Audio OUT OpticalConnecting to a PC Using an HDMI/DVI Cable or a D-sub CableVertical Frequency Pixel Clock Sync Polarity Mode +/+Basic Features How to Navigate MenusSource List Edit NameChannel List Antenna Air / Cable tAuto Program Seeing ChannelsOther Features Clear Scrambled ChannelProgrammed Editing ChannelsMode t Eco SolutionAdvanced Settings Fine TuneFilm Mode Off Screen Burn Protection Picture OptionsPicture Options Off Turns the Expert Pattern function offAvailable only in Hdmi mode 169, Zoom1Component 480i, 480p Zoom2 DTV1080i 169, 43, Wide Fit Screen FitViewing TV using the 3D function OO Menu → Picture → 3D → EntereDisplays the images for 3D emitterHow to watch the 3D image 03FeaturesBasic English60 Hz Otherwise, you may not be able to enjoy proper 3D effectsPicture Reset OK / Cancel Auto Adjustment tScreen SRS TheaterSound tAuto Volume Off / Normal / Night Sound Reset OK / CancelPreferred Language Multi-Track Sound MTS tUsing the Sleep Timer Setting the On / Off TimerTimer SecurityContains themes or content which may not be → 2 → 4 → POWERonBlocked TV-G, TV-PG, TV-14 and TV-MA. Sub-ratings D, L, S, V work similarly. So, if youOO MENUm→ Setup → Entere Menu LanguageCaption GeneralPIP t Self DiagnosisPicture In Picture PIP Support MenuSoftware Upgrade Software UpgradeHD Connection Guide Contact SamsungAdvanced Features Connecting a USB DeviceMedia Play Sorting standard is different depending on the contents VideosScreen Display Name File extension Format04Features Advanced English Yy Supported Video FormatsMusic PhotosList section using the Green button Playing Multiple FilesMedia Play Additional Functions AdvancedSettings Same file name as the video AudioAnynet+ Anynet+ Device Home TheaterSetting Up Anynet+ Switching between Anynet+ DevicesRecording Listening through a ReceiverTroubleshooting for Anynet+ Installing the Wall Mount Other Information05InformationOher English Blanking BracketSecuring the Installation Space Product Family Inches Vesa Spec Standard QuantityInstalling the TV-Holder Securing the TV to the WallTV-Holder Kit Sold Separately 05InformationOher TV-Holder BN96-15753ATroubleshooting Issues Solutions and ExplanationsSound Problem At maximum volumeOn, refer to Remote control does not work below There is no signalContents Image Retention Burn In IssueCable/set top box remote control Volume Mode Not Supported messageStorage and Maintenance LicenseSpecifications Dimensions Front view / Side viewJack panel detail / Rear view Other Information Model name PN50C490Favorite Channels Film Mode Fine Tune Flesh Tone Frequency IndexAmplify Antenna Anynet+