Samsung UN50EH5000 Eco Solution, Self Diagnosis, Software Upgrade HD Connection Guide, Videos

Page 2

Eco Solution

Energy Saving (Off / Low / Medium / High / Picture Off) : This adjust the brightness of the TV in order to reduce power consumption. If you select Picture Off, the screen is turned off, but the sound remains on. Press any button except volume button to turn on the screen.

Eco Sensor (Off / On) for LED 5000 series : To enhance your power savings; the picture settings will automatically adapt to the light in the room.

If you adjust the Backlight, the Eco Sensor will be set to Off.

Min. Backlight: When Eco Sensor is On, the minimum screen brightness can be adjusted manually.

If Eco Sensor is On, the display brightness may change (become slightly darker in most cases) depending on the surrounding light intensity.

No Signal Power Off (Off / 15 min. / 30 min. / 60 min.): Sets how quickly the TV switches to standby mode, if no picture is being received.

Disabled when the PC is in power saving mode.

Auto Power Off (Off / On): The TV will be automatically turned off when no user operation is received for 4 hours.

Support Menu

Self Diagnosis

Picture Test: Use to check for picture problems. If the problem continues to occur, check the color pattern.

Sound Test: Use the built-in melody sound to check for sound problems.

Signal Strength: (digital channels only) An HD channel’s reception quality is either perfect or the channels are unavailable. Adjust your antenna to increase signal strength.

Reset: Reset all settings to the factory defaults.

The PIN input screen appears before the setup screen.

Enter your 4-digit PIN. Change the PIN using the Change PIN option.

Software Upgrade

Software Upgrade can be performed by downloading the latest firmware from samsung.com to a USB memory device.

HD Connection Guide

Refer to this information when connecting external devices to the TV.

Contact Samsung

View this information when your TV does not work properly or when you want to upgrade the software. You can find information regarding our call centers and how to download products and software.

Media Play

Enjoy photos, music and/or movie files saved on a

 

USB Mass Storage Class (MSC) device.

MEDIA.P

 

Connecting a USB Device

1.Turn on your TV.

2.Connect a USB device containing photo, music and/or movie files to the USB jack on the side of the TV.

3.When USB is connected to the TV, you can select Media Play (USB) in Application menu.

Using the Media Play Menu

Media Play

Videos

SUM ▒ Change Device

E Enter R Return

1.Press the MENU button. Press the ▲ or ▼ button to select Application, then press the ENTERE button.

2.Press the ▲ or ▼ button to select Media Play (USB), then press the ENTERE button.

3.Press the ◄ or ► button to select an icon (Videos, Music, Photos, Settings), then press the ENTERE button.

It might not work properly with unlicensed multimedia files. Need-to-Know List before using Media Play (USB)

xxThe file system supports FAT16, FAT32 and NTFS.

xxCertain types of USB Digital camera and audio devices may not be compatible with this TV.

xxMedia Play only supports USB Mass Storage Class (MSC) devices. MSC is a Mass Storage Class Bulk-Only Transport device. Examples of MSC are Thumb drives and Flash Card Readers. Devices should be connected directly to the TV’s USB port. USB HDD is not supported.

xxBefore connecting your device to the TV, please back up your files to prevent them from damage or loss of data. SAMSUNG is not responsible for any data file damage or data loss.

xxA USB device that requires high power (more than 0.5A) may not be supported.

xxDo not disconnect the USB device while it is loading.

xxThe higher the resolution of the image, the longer it takes to display on the screen.

xxThe maximum supported JPEG resolution is 15360 x 8640 pixels.

xxIf a file is corrupted or the TV does not support the file type, the “Not Supported File Format” message appears.

xxThe TV cannot play MP3 files with DRM that have been downloaded from a for-pay site. Digital Rights Management (DRM) is a technology that supports the creation, distribution, and management of digital content in an integrated and comprehensive way, including protecting the rights and interests of content providers, preventing illegal copying of contents, and managing billings and settlements.

xxPTP device is not supported.

xxIf an over-power warning message is displayed while you are connecting or using a USB device, the device may not be recognized or may malfunction.

xxIf the TV has no input during the time set in Auto Protection Time, the Screensaver will run.

xxThe power-saving mode of some external hard disk drives may be released automatically when your connect them to the TV.

xxIf you use a USB extension cable, the TV may not recognize the USB device or may not be able to read the files on the device.

xxIf a USB device connected to the TV is not recognized, the list of files on the device is corrupted, or a file in the list is not played, connect the USB device to a PC, format the device, and check the connection.

xxIf a file you deleted from the PC is still found when you run Media Play, use the “Empty the Recycle Bin” function on the PC to permanently delete the file.

xxPhotos only supports sequential jpeg format.

xxThe scene search and thumbnail functions are not supported in the Videos.

xxIf the number of files and folders saved on a USB storage device is approximately over 4000, the files and folders may not appear and some folders may not be opened.

xxThe maximum displayed number of files, including sub folders, in one folder of USB storage device is 2000.

xxThe media may not be playing smoothly when using the device lower than USB 2.0.

Videos

Movie 01.avi

00:04:03 / 00:07:38

1/1

 

 

 

 

E Pause L Jump T Tools R Return

1.Press the ◄ or ► button to select Videos, then press the ENTERE button in the Media Play menu.

2.Press the ◄/►/▲/▼ button to select the desired video in the file list.

3.Press the ENTERE button or (Play) button.

--The selected file is displayed on the top with its playing time.

--If video time information is unknown, playing time and the progress bar are not displayed.

--During video playback, you can search using the ◄ and ► button.

In this mode, you can play movie clips contained in a game, but you cannot play the game itself.

yySupported Subtitle Formats --External

Name

File extension

MPEG-4 timed text

.ttxt

 

 

SAMI

.smi

 

 

SubRip

.srt

 

 

SubViewer

.sub

Micro DVD

.sub or .txt

 

 

SubStation Alpha

.ssa

 

 

Advanced SubStation Alpha

.ass

 

 

--Internal

Name

Container

Format

 

 

 

Xsub

AVI

Picture Format

 

 

 

SubStation Alpha

MKV

Text Format

Advanced SubStation

MKV

Text Format

Alpha

 

 

 

 

 

SubRip

MKV

Text Format

 

 

 

MPEG-4 Timed text

MP4

Text Format

 

 

 

yySupported Video Formats

File

Container

Video Codec

Resolution

Frame

Bit

Audio

Extension

rate(fps)

rate(Mbps)

Codec

 

 

 

 

 

DivX

1920x1080

6~30

30Mbps

 

 

 

3.11/4.x/5.1/6.0

 

 

 

 

 

 

MP3 /

*.mp4

MP4

H264

1920x1080

6~30

30Mbps

ADPCM /

 

 

 

 

 

 

AVC

1920x1080

6~30

30Mbps

AAC

 

 

MJPEG

640x480

6~30

10Mbps

 

 

 

 

 

 

 

 

 

 

DivX

1920x1080

6~30

30Mbps

MP3 /

 

 

3.11/4.x/5.1/6.0

AC3 /

 

 

 

 

 

*.avi

AVI,

MPEG4 SP / ASP

1920x1080

6~30

30Mbps

LPCM /

*.mkv

MKV

 

 

 

 

ADPCM

H264

1920x1080

6~30

30Mbps

 

 

/ DTS

 

 

 

 

 

 

 

 

MJPEG

640x480

6~30

10Mbps

 

 

Core

 

 

 

 

 

 

 

 

DivX 3.11 / 4.x

1920x1080

6~30

30Mbps

MP3 /

 

 

/5.1 / 6.0

AC3 /

 

 

 

 

 

*.asf

ASF

MPEG4 SP / ASP

1920x1080

6~30

30Mbps

LPCM /

*.wmv

 

 

 

 

ADPCM

 

 

 

 

 

 

 

H.264

1920x1080

6~30

30Mbps

/ WMA /

 

 

 

 

 

 

WMA Pro

*.ts

 

MPEG2

1920x1080

6~30

30Mbps

AC3 /

 

AAC /

*.trp

TS

 

 

 

 

 

 

 

 

 

 

 

 

MP3 /

*.tp

H. 264 BP / MP

1920x1080

6~30

30Mbps

 

 

 

 

DD+ /

 

 

/ HP

*.m2ts

 

 

 

 

 

 

 

 

 

 

 

 

 

 

HE-AAC

 

 

 

 

 

 

*.dat

 

MPEG1

1920x1080

24/25/30

30Mbps

AC3 /

*.mpg

PS

MPEG2

1920x1080

24/25/30

30Mbps

MPEG /

*.mpeg

 

 

 

 

LPCM /

 

H. 264 BP / MP

1920x1080

6~30

30Mbps

 

 

 

*.vob

 

/ HP

AAC

 

 

 

 

 

 

 

 

 

 

*.3gp

3GPP

MPEG4 SP / ASP

1920x1080

6~30

30Mbps

MP3

 

 

 

 

H.264

1920x1080

6~30

30Mbps

 

 

 

 

 

 

 

 

 

 

*.flv

flash

H.264

1920x1080

6~30

30Mbps

MP3

*.swf

formats

Sorenson H.263

1920x1080

6~30

30Mbps

 

 

 

 

 

 

 

 

Other Restrictions

yyVideo content will not play, or not play correctly, if there is an error in the content or the container.

yySound or video may not work if the contents have a standard bit rate/ frame rate above the compatible Frame/sec listed in the table above.

yyIf the Index Table is in error, the Seek (Jump) function is not supported.

yyThe menu may take longer to appear if the video’s bit rate exceeds 10Mbps.

yyVideo content can not be played, if there are many contents in one file.

Video Decoder

Supports up to H.264, Level 4.1

H.264 FMO / ASO / RS, VC1 SP / MP / AP L4 and AVCHD are not supported. MPEG4 SP, ASP :

Below 1280 x 720: 60 frame max

Above 1280 x 720: 30 frame max H.263 is not supported.

GMC is not support.

Audio Decoder

Supports up to WMA7, 8, 9 STD, 9 PRO, 10 PRO

WMA 9 PRO and WMA 10 PRO support 5.1 channel. (LBR mode of WMA Pro is not supported)

WMA Lossless is not supported.

Music

 

Playlist

3/15

I Love You

I Love you

 

Jhon

Jhon

 

1st Album

Music 1

 

No Singer

 

Pop

Music 2

 

2010

 

4.2MB

No Singer

 

 

Music 3

 

 

No Singer

 

01:10 / 04:02

Music 4

 

 

No Singer

 

 

Music 5

 

 

No Singer

 

SUM

E Pause L Jump T Tools

R Return

1.Press the ◄ or ► button to select Music, then press the ENTERE button in the Media Play menu.

2.Press the ◄/►/▲/▼ button to select the desired Music in the file list.

3.Press the ENTERE button or (Play) button.

During music playback, you can search using the ◄ and ► button.

(REW) and μ (FF) buttons do not function during play.

Only displays the files with MP3 and PCM file extension. Other file extensions are not displayed, even if they are saved on the same USB device.

If the sound is abnormal when playing MP3 files, adjust the Equalizer in the Sound menu. (An over-modulated MP3 file may cause a sound problem.)

Photos

Normal

Image1024.jpg

1024x768

2011/10/24

3/15

E Pause L Previous/Next T Tools R Return

1.Press the ◄ or ► button to select Photos, then press the ENTERE button in the Media Play menu.

2.Press the ◄/►/▲/▼ button to select the desired photo in the file list.

3. Press the ENTERE button or (Play) button.

NOTE

xxWhile a photo list is displayed, press the (Play) / ENTERE button on the remote control to start the slide show.

xxAll files in the file list section will be displayed in the slide show. xxDuring the slide show, files are displayed in order.

xxDuring the slide show, you can adjust the slide show speed using (π) (REW) or (µ) (FF) button.

xxYou can move to other file using ◄ or ► button.

yySupported Photo Formats

Image

Photo

Resolution

 

 

 

JPEG

Base-line

15360 x 8704

 

 

Progressive

1024 x 768

 

 

 

 

Other Restrictions

yyCMYK, YCCK Color space JPEG are not supported.

Playing Multiple Files

Playing selected video/music/photo files

1.Press the Yellow button in the file list to select the desired file.

2.Repeat the above operation to select multiple files.

NOTE

xxThe c mark appears to the left of the selected files. xxTo cancel a selection, press the Yellow button again.

xxTo deselect all selected files, press the TOOLS button and select Deselect All.

3.Press the TOOLS button, and then select Play Selected Contents.

Playing the video/music/photo file group

1.While a file list is displayed, move to any file in desired group.

2.Press the TOOLS button, and then select Play Folder.

Media Play - Additional Functions

Videos/Music/Photos Play Option menus When playing a file, press the TOOLS button.

Category

Operation

Videos

Music

Photos

 

 

 

 

 

Title

You can move the other file directly.

c

 

 

Repeat Mode

You can play movie and music files

c

c

 

repeatedly.

 

 

 

 

 

 

 

 

 

 

Picture Size

You can adjust the picture size to your

c

 

 

preference.

 

 

 

 

 

 

 

 

 

 

 

Picture Mode

You can adjust the picture setting.

c

 

c

Sound Mode

You can adjust the sound setting.

c

c

c

 

You can play the video with Subtitles. This

 

 

 

Subtile Setting

function only works if the subtitles are the

c

 

 

 

same file name as the video.

 

 

 

Audio Format

You can select the digital audio output

c

 

 

format.

 

 

 

 

 

 

 

 

 

 

 

Audio

You can change the audio language if the

c

 

 

Language

video has more than one language.

 

 

 

Stop Slide

 

 

 

 

Show /

You can start or stop a Slide Show.

 

 

c

Start Slide

 

 

 

 

 

 

Show

 

 

 

 

 

 

 

 

 

Slide Show

You can select the slide show speed

 

 

c

Speed

during the slide show.

 

 

 

 

 

 

 

 

 

 

Background

You can set and select background music

 

 

c

Music

when watching a Slide Show.

 

 

 

 

 

 

 

 

 

 

Zoom

You can zoom into images in full screen

 

 

c

mode.

 

 

 

 

 

 

 

 

 

 

 

Rotate

You can rotate images in full screen

 

 

c

mode.

 

 

 

 

 

 

 

 

 

 

 

Information

You can see detailed information about

c

c

c

the played file.

 

 

 

 

 

 

 

 

 

Settings

Using the Setup Menu

DivX® Video On Demand : Shows the registration code authorized for the TV. If you connect to the DivX web site and register with 10-digit registration code, you can download the VOD activation file. Once you play it using Media Play, the registration is completed.

For more information on DivX® VOD, visit “http://vod.divx. com”.

Information: Select to view information on the connected device.

Other Information

Installing the Wall Mount Kit

The wall mount kit (sold separately) allows you to mount the TV on the wall.

For detailed information on installing the wall mount, see the instructions provided with the wall mount items. Contact a technician for assistance when installing the wall mount bracket. Samsung Electronics is not responsible for any damage to the product or injury to yourself or others if you elect to install the wall mount on your own.

Wall Mount Kit Specifications (VESA)

The wall mount kit is not supplied, but sold separately.

Install your wall mount on a solid wall perpendicular to the floor. When attaching to other building materials, please contact your nearest dealer. If you install the TV on a ceiling or slanted wall, it may fall and result in severe personal injury.

NOTE

xxStandard dimensions for wall mount kits are shown in the table below.

xxWhen purchasing our wall mount kit, a detailed installation manual and all parts necessary for assembly are provided.

xxDo not use screws that do not comply with the VESA standard screw specifications.

xxDo not use screws that are longer than the standard dimension or do not comply with the VESA standard screw specifications. Screws that are too long may cause damage to the inside of the TV set.

xxFor wall mounts that do not comply with the VESA standard screw specifications, the length of the screws may differ depending on the wall mount specifications.

xxDo not fasten the screws too firmly. This may damage the product or cause the product to fall, leading to personal injury. Samsung is not liable for these kinds of accidents.

xxSamsung is not liable for product damage or personal injury when a non-VESA or non-specified wall mount is used or the consumer fails to follow the product installation instructions.

xxDo not mount the TV at more than a 15 degree tilt. xxAlways have two people mount the TV on a wall.

Product

TV size in

VESA screw hole specs

Standard

Quantity

Family

inches

(A * B) in millimeters

Screw

 

 

 

 

 

 

 

 

 

19~22

75 X 75

M4

 

 

 

 

 

 

LED-TV

26

100 X 100

4

 

 

 

 

32~40

200 X 200

M6

 

 

 

 

 

 

 

 

 

 

 

46~60

400 X 400

M8

 

 

 

 

 

 

 

 

 

 

Do not install your Wall Mount Kit

 

 

 

while your TV is turned on. It may

 

 

 

result in personal injury due to electric

 

 

 

shock.

 

 

 

 

 

 

 

 

Securing the TV to the Wall

Caution: Pulling, pushing, or climbing onto the TV may cause the TV to fall. In particular, ensure that your children do not hang over or destabilize the TV; doing so may cause the TV to tip over, resulting in serious injuries or death. Follow all safety precautions provided on the included Safety Flyer. For added stability, install the anti-fall device for safety purposes, as follows.

To prevent the TV from falling

Since the necessary clamps, screws, and string are not supplied, please purchase these additionally.

1.Drive the screws into the clamps and firmly fasten them onto the wall. Make sure the screws are firmly fixed into the wall.

2.Remove the screws from the back center of the TV, put the screws into the clamps, and then fasten the screws onto the TV again.

3.Connect the clamps fixed onto the TV and the clamps fixed onto the wall with a strong cable and then tie the string tightly.

Verify all connections are properly secured. Periodically check the connections for any sign of fatigue or failure. If you have any doubt about the security of your connections, contact a professional installer.

Install the TV close to the wall so that it does not fall.

It is safe to connect the string so that the clamps fixed on the wall are equal to or lower than the clamps fixed on the TV. Untie the string before moving the TV.

Kensington Lock

The Kensington Lock is not supplied by Samsung. It is a device used to physically fix the system when using it in a public place. Refer to the manual provided with the Kensington Lock for additional information on proper use.

Please find a “K” icon on the rear of the TV. The Kensington slot is beside the “K” icon.

The position and color may differ depending on the model.

- 9 -

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solution. If none of these troubleshooting tips apply, visit samsung.com, then click on Support, or call Samsung customer service at 1-800-SAMSUNG.

Problem

Possible Solution

 

 

Flickering and Dimming

If your Samsung Television is flickering or dimming sporadically, you may need to disable some of its energy efficient

 

features like the Eco Sensor or the Energy Saving feature. If you follow below step with your remote, you can turn

 

these features off or on.

 

yy Energy saving : User Menu → Setup → Eco Solution → Energy Saving

 

yy Eco Sensor : User Menu → Setup → Eco Solution → Eco Sensor

 

 

Component Connections /

If you find that the color on your Samsung television’s screen is not correct or black and White, first run a Self

Screen Color

Diagnosis on the TV to make sure there are no device issues.

 

yy Self Diagnosis : User Menu → Support → Self Diagnosis → Picture Test

 

yy If the test is ok, try making sure ;

 

yy Your connections are all consistent. For example, if you’ve used the AV In jack on your TV, make sure you have

 

used the AV Out jack on your video source.

 

yy Try making sure you have connected to the correct jacks. For example, if you use the Component jacks, labeled

 

Pb, Pr, and Y, to connect your TV and video source, make sure you have connected the blue Pb jack on the

 

video source to the blue Pb jack on the TV, the red Pr jack on the source to the red Pr jack on the TV.

 

 

Screen Brightness

If you find that the colors on your Samsung TV are correct but just a little too dark or bright, there are some settings

 

you should check before calling for a repair.

 

yy Backlight, Contrast, Brightness, Sharpness, Color, Tint and so on. Go in to “Picture” on user Menu then try

 

adjusting options mentioned above.

 

 

Unwanted Powering off

If your Samsung TV appears to turn off by itself, there may be an issue with either your Timer settings or your Eco

 

friendly No Signal Power Off feature.

 

First make sure you Sleep Timer is not accidentally set. The sleep timer allows you the comfort of falling asleep with

 

the TV still on but, turns it off after a certain period of time so as not to waste energy.

 

yy Sleep Timer : User Menu → Setup → Time → Sleep Timer

 

If the Sleep Timer is not activated, you may have engaged the No Signal Power Off or Auto Power Off feature.

 

yy No Signal Power Off : User Menu → Setup → Eco Solution → No Signal Power

 

yy Auto Power Off : User Menu → Setup → Eco Solution → Auto Power Off

 

 

Trouble Powering On

Before Turn on check red light on the right or left bottom of your TV. Press power on button on TV or remote

 

and it will blink about 5 times before turning on.

 

If you find that you are having trouble powering on your Samsung television, there are a number of things to check

 

before making a call to the service department.

 

yy If you happen to be using the TV as a monitor and the stand-by light only blinks for a few seconds when you

 

press the power button, your PC is in sleep mode. To take your PC out of sleep mode, press a key on your

 

keyboard or move the mouse. Then try turning your TV on.

 

If you’re sure your power cord, remote control, and PC are functioning properly, you may be having a cable issue. If

 

you have a cable or satellite box, your TV may appear to be off because the cable or satellite box is not outputting a

 

signal. To test the signal output of your cable or satellite box, press the guide or info button on the cable or satellite

 

- 10 -

 

 

There is poor color or brightness.

• Adjust the Picture options in the TV menu. (go to Picture Mode / Color / Brightness / Sharpness)

 

• Adjust Energy Saving option in the TV menu. (go to MENU - Setup - Eco Solution - Energy Saving )

 

• Try resetting the picture to view the default picture setting. (go to MENU - Picture - Picture Reset)

 

 

There is a dotted line on the edge of

• If the picture size is set to Screen Fit, change it to 16:9.

the screen.

• Change cable/satellite box resolution.

 

 

The picture is black and white.

• If you are using an AV composite input, connect the video cable (yellow) to the Green jack of component input 1

 

on the TV.

 

 

When changing channels, the picture

• If connected to a cable box, please try to reset it. (reconnect the AC cord and wait until the cable box reboots. It

freezes or is distorted or delayed.

may take up to 20 minutes)

 

• Set output resolution of the cable box to 1080i or 720p.

 

 

Sound Problem

First of all, please perform the Sound Test to confirm that your TV audio is properly operating.

 

(go to MENU - Support - Self Diagnosis - Sound Test)

 

If the audio is OK, the sound problem may caused by the source or signal.

 

 

There is no sound or the sound is too

• Please check the volume of the device (Cable/Sat Box, DVD, Blu-ray, etc.) connected to your TV.

low at maximum volume.

 

 

 

The picture is good but there is no

• If you are using an external device, check the device’s audio output option (ex. you may need to change your

sound.

cable box’s audio option to HDMI when you have a HDMI connected to your TV).

 

• Reboot the connected device by reconnecting the device’s power cable.

 

 

The speakers are making an

• Check the cable connections. Make sure a video cable is not connected to an audio input.

inappropriate noise.

• For Antenna or Cable connections, check the signal information. A weak signal may cause sound distortion.

 

• Perform the Sound Test as explained above.

 

 

No Picture, No Video

 

 

 

The TV will not turn on.

• Make sure the AC power cord is securely plugged into the wall outlet and the TV.

 

• Make sure the wall outlet is working.

 

• Try pressing the POWER button on the TV to make sure the problem is not the remote.

 

If the TV turns on, refer to ‘Remote control does not work’ below.

 

 

The TV turns off automatically.

• Ensure the Sleep Timer is set to Off in the Time menu.

 

• If your PC is connected to the TV, check your PC power settings.

 

• Make sure the AC power cord is plugged in securely to the wall outlet and the TV.

 

• When you are watching TV connected to an antenna or cable connection, the TV will turn off after 10 - 15 minutes

 

if there is no signal.

 

 

There is no picture/video.

• Check the cable connections. (Remove and reconnect all cables connected to the TV and external devices).

 

• Set your external device’s (Cable/Sat Box, DVD, Blu-ray etc) video outputs to match the connections to the TV

 

input. For example, if an external device’s output is HDMI, it should be connected to an HDMI input on the TV.

 

• Make sure your connected devices are powered on.

 

• Be sure to select the TV’s correct source by pressing the SOURCE button on the remote control.

 

• Reboot the connected device by reconnecting the device’s power cable.

 

 

RF(Cable/Antenna) Connection

 

 

 

The TV is not receiving all channels.

• Make sure the coaxial cable is connected securely.

 

• Please try Auto Program to add available channels to the channel list.

 

 

- 11 -

 

 

Caption on the TV menu is greyed out.

• You cannot select Caption in the TV menu when watching content from a device connected via HDMI or

 

 

Component.

 

• Caption must be activated on the external device.

 

 

There is a plastic smell from the TV.

• This smell is normal and will dissipate over time.

 

 

 

TV Signal Strength is unavailable in the

This function is only available for digital channels from an Antenna / RF/Coax connection.

Self Diagnosis Test menu.

 

 

 

 

TV is tilted to the right or left side.

• Remove the stand base from the TV and reassemble it.

 

 

The Channel menu is grey out

• The Channel menu is only available when you select the TV source.

(unavailable).

 

 

 

 

 

Your settings are lost after 30 minutes or

If TV is in the Store Demo mode, it will reset audio and picture settings every 30 minutes. Please change from

every time the TV is turned off.

 

Store Demo mode to Home Use mode using the Plug & Play procedure. Press the SOURCE button to select

 

 

TV mode, go to MENU → Setup → Plug & Play → ENTERE.

 

 

 

You have intermittent loss of audio or

Check the cable connections and reconnect them.

video.

• Loss of audio or video can be caused by using overly rigid or thick cables. Make sure the cables are flexible

 

 

enough for long term use. If mounting the TV to the wall, we recommend using cables with 90 degree

 

 

connectors.

 

 

You see small particles when you look

• This is part of the product’s design and is not a defect.

closely at the edge of the frame of

 

 

the TV.

 

 

 

 

POP (TV’s internal banner ad) appears

• Select Home Use under Plug & Play mode. For details, refer to Plug & Play (Initial Setup).

on the screen.

 

 

 

 

 

This TFT LED panel uses a panel consisting of sub pixels which require sophisticated technology to produce. However, there may be a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

Watch these troubleshooting on video at www.samsung.com/spsn.

Some functions and pictures shown in this manual are available on specific models only.

You can keep your TV as optimum condition to upgrade the latest firmware on web site (samsung.com → Support → Downloads) by USB.

Storage and Maintenance

If you attached some stickers on the TV screen, it remains some debris after removing the sticker. Please clean it to watch TV.

The exterior and screen of the product can get scratched during cleaning. Be sure to wipe the exterior and screen carefully using a soft cloth to prevent

scratches.

 

Do not spray water directly onto the product.

Clean the product with a soft cloth dampened

with in a small amount of water. Do not use a

Any liquid that goes into the product may

flammable liquid (e.g. benzene, thinners) or a

cause a failure, fire, or electric shock.

cleaning agent.

 

 

 

 

 

 

- 12 -

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Specifications

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Environmental Considerations

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Operating Temperature

 

 

 

 

 

50°F to 104°F (10°C to 40°C)

 

 

 

 

 

 

 

 

 

Operating Humidity

 

 

 

 

 

10% to 80%, non-condensing

 

 

 

 

 

 

 

 

 

Storage Temperature

 

 

 

 

 

-4°F to 113°F (-20°C to 45°C )

 

 

 

 

 

 

 

 

 

Storage Humidity

 

 

 

 

 

5% to 95%, non-condensing

 

 

 

 

 

 

 

 

 

Model Name

 

UN26EH4000 / UN26EH4050

 

UN32EH4000 / UN32EH4050

UN32EH5000 / UN32EH5050

UN37EH5000

 

Display Resolution

 

1366 x 768

 

 

 

1366 x 768

 

 

1920 x 1080

 

Screen Size

 

26" Class

 

 

 

32” Class

32" Class

 

 

37" Class

 

(Diagonal)

 

(26.0" measured diagonally)

 

(31.5" measured diagonally)

(31.5" measured diagonally)

 

(37.0" measured diagonally)

 

Sound

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Output

 

5W x 2

 

 

 

 

10W x 2

 

 

 

 

 

 

 

 

 

Dimensions (W x D x H)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Body

 

24.2 X 3.6 X 14.3 inches

 

 

29.0 X 3.6 X 17.1 inches

29.0 X 3.6 X 17.5 inches

 

34.1 x 3.6 x 20.4 inches

 

 

 

(615.1 X 93.3 X 365.6 (mm))

 

(738.8 X 93.3 X 436.7 (mm))

(738.3 X 93.2 X 444.9 (mm))

 

(866.5 x 93.0 x 519.2 (mm))

 

With stand

 

24.2 X 7.1 X 16.5 inches

 

 

29.0 X 7.5 X 19.4 inches

29.0 X 7.5 X 19.6 inches

 

34.1 x 8.9 x 22.6 inches

 

 

 

(615.1 X 180.7 X 419.2 (mm))

 

(738.8 X 191.7 X 493.3 (mm))

(738.3 X 191.7 X 498.2 (mm))

 

(866.5 x 227.6 x 575.5 (mm))

 

Weight

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Without Stand

 

9.2 Ibs (4.2 kg)

 

 

12.5 Ibs (5.7 kg)

13.0 Ibs (5.9 kg)

 

 

17.6 lbs (8.0 kg)

 

With Stand

 

10.3 Ibs (4.7 kg)

 

 

13.8 Ibs (6.3 kg)

14.5 Ibs (6.6 kg)

 

 

22.2 lbs (10.1 kg)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Model Name

 

UN40EH5000 / UN40EH5050

 

UN46EH5000 / UN46EH5050

 

UN50EH5000 / UN50EH5050 /

 

 

 

 

 

 

UN50EH5070

 

 

 

 

 

 

 

 

 

 

 

 

 

Display Resolution

 

 

 

 

 

1920 x 1080

 

 

 

 

 

 

 

 

 

Screen Size

 

40" Class

 

 

46" Class

 

 

 

50" Class

 

(Diagonal)

 

(40.0" measured diagonally)

 

(45.9" measured diagonally)

 

(49.5" measured diagonally)

 

Sound

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Output

 

 

 

 

 

10W x 2

 

 

 

 

 

 

 

 

 

Dimensions (W x D x H)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Body

 

36.5 X 3.6 X 21.6 inches

 

 

41.7 X 3.7 X 24.6 inches

 

 

44.7 X 3.7 X 26.3 inches

 

 

 

(927.6 X 93.0 X 551.0 (mm))

 

(1059.8 X 94.3 X 625.6 (mm))

 

(1137.6 X 94.5 X 669.4 (mm))

 

With stand

 

36.5 X 8.9 X 23.8 inches

 

 

41.7 X 8.9 X 26.7 inches

 

 

44.7 X 8.9 X 28.5 inches

 

 

 

(927.6 X 227.6 X 606.5 (mm))

 

(1059.8 X 227.6 X 680.7 (mm))

 

(1137.6 X 227.6 X 725.0 (mm))

 

Weight

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Without Stand

 

19.8 Ibs (9.0 kg)

 

 

27.5 Ibs (12.5 kg)

 

 

 

34.6 Ibs (15.7 kg)

 

With Stand

 

24.2 Ibs (11.0 kg)

 

 

31.9 Ibs (14.5 kg)

 

 

 

40.3 Ibs (18.3 kg)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Design and specifications are subject to change without prior notice. This device is a Class B digital apparatus.

 

box remote control. If the screen displays the guide or info data, the problem is caused by the box.

 

 

Stand Assembly

• If you have any trouble to assemble the stand though you refer to “Install the Stand” mentioned at separate guide.

 

 

Cannot find channel

Re-run plug and play.

 

 

Poor picture

First, perform the Picture Test and to see if your TV is properly displaying the test image.

 

Go to MENU - Support - Self Diagnosis - Picture Test

 

If the test image is properly displayed, the poor picture may be caused by the source or signal.

 

go to MENU - Channel - Auto program then select Auto and make sure the correct Cable TV signal type is set

 

in the menu. There are 3 options. (STD, HRC and IRC)

 

• Verify the antenna is positioned correctly.

 

 

No Caption on digital channels.

• Check the Caption Setup menu. Try changing Caption Mode Service 1 to CC1.

 

• Some channels may not have caption data.

 

 

The picture is distorted: macroblock,

• Compression of video contents may cause picture distortion. Especially on fast moving pictures such as sports

error, small block, dots, pixelization.

and action movies.

 

• A weak signal can cause picture distortion. This is not a TV problem.

License

TheaterSound, SRS and the symbol are trademarks of SRS

Labs, Inc.

TheaterSound technology is incorporated under licence from

SRS Labs, Inc.

SRS TheaterSound™ provides the most immersive surround sound experience from the TVs built-in

speakers, while maintaining steady volume and delivering rich bass and clear dialog.

Open Source License Notice

Open Source used in this product can be found on the following webpage. (http://opensource.samsung.

com) Open Source License Notice is written only English.

To send inquiries and requests for questions regarding open sources, contact Samsung via Email (oss.

For information about power supply, and more about power consumption, refer to the label attached to the product. Typical power consumption is measured according to Energy Star Program requirements for Televisions.

Dispose unwanted electronics through an approved recycler. To find the nearest recycling location, go to our website: www.samsung.com/ recyclingdirect or call, (877) 278-0799.

JACK PANEL DETAIL / REAR VIEW

5

The TV image does not look as good as

• If you have an analog cable/satellite box, upgrade to a digital set top box. Use HDMI or Component cables to

it did in the store.

deliver HD (high definition) picture quality.

 

• Cable/Satellite subscribers: Try HD channels from the channel line up.

 

• Air/Cable Antenna connection: Try HD channels after performing Auto program.

 

Many HD channels are up scaled from SD(Standard Definition) contents.

Others

 

 

 

Purple/green rolling horizontal bars and

• Remove the left and right audio connections from the set-top-box. If the buzzing stops, this indicates that the set-

buzzing noise from the TV speakers with

top-box has a grounding issue. Replace the Component video cables with an HDMI connection.

Component cable connection.

 

DivX Certified® to play DivX® video up to HD 1080p, including premium content.

ABOUT DIVX VIDEO: DivX® is a digital video format created by DivX, LLC, a subsidiary of Rovi

Corporation. This is an official DivX Certified® device that plays DivX video. Visit divx. com for more

information and software tools to convert your files into DivX videos. ABOUT DIVX VIDEO-ON-DEMAND:

request@samsung.com).

This product uses some software programs which are distributed under the Independent JPEG Group.

ICU License - ICU 1.8.1 and later

COPYRIGHT AND PERMISSION NOTICE

1

2

6

4

 

• Adjust the Cable/Set top box video output resolution to 1080i or 720p.

 

 

The picture is distorted: macroblock

• Compression of video contents may cause picture distortion, especially on fast moving pictures such as sports

error, small block, dots, pixelization.

and action movies.

 

• A weak signal can cause picture distortion. This is not a TV problem.

 

• Mobile phones used close to the TV (within 3.3ft) may cause noise in the picture on analog and digital channels.

 

 

Color is wrong or missing.

• If you’re using a component connection, make sure the component cables are connected to the correct jacks.

 

Incorrect or loose connections may cause color problems or a blank screen.

The picture will not display in full screen.

• HD channels will have black bars on either side of the screen when displaying up scaled SD (4:3) contents.

 

• Black bars on the Top & Bottom will be shown on movies that have aspect ratios different from your TV.

 

• Adjust the picture size option on your external device or change the TV to full screen.

 

 

The remote control does not work.

• Replace the remote control batteries with correct polarity (+/–).

 

• Clean the transmission window located on the top of the remote control.

 

• Try pointing the remote directly at the TV from 5~6 feet away.

 

 

The cable/set top box remote control

• Program the Cable/Set top box remote control to operate the TV. Refer to the Cable/Set top box user manual for

does not turn the TV on or off, or adjust

the SAMSUNG TV code.

the volume.

 

 

 

A “Mode Not Supported” message

• Check the supported resolution of the TV and adjust the external device’s output resolution accordingly. Refer to

appears.

resolution settings in this manual.

This DivX Certified® device must be registered in order to play purchased DivX Video-on-Demand (VOD)

movies. To obtain your registration code, locate the DivX VOD section in your device setup menu. Go

to vod. divx.com for more information on how to complete your registration. Covered by one or more of

the following U.S. patents : 7,295,673; 7,460,668; 7,515,710; 7,519,274 DivX®, DivX Certified® and associated logos are trademarks of Rovi Corporation or its subsidiaries and are used under license.

Manufactured under license from Dolby Laboratories. Dolby and the double-D symbol are trademarks of Dolby Laboratories.

Manufactured under license under U.S. Patent Nos: 5,956,674; 5,974,380; 6,487,535 & other U.S. and worldwide patents issued & pending. DTS, the Symbol, & DTS and the Symbol together are registered trademarks & DTS 2.0+Digital Out is a trademark

of DTS, Inc. Product includes software. © DTS, Inc. All Rights

Reserved.

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries.

Copyright (c) 1995-2008 International Business Machines Corporation and others All rights reserved.

Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, provided that the above copyright notice(s) and this permission notice appear in all copies of the Software and that both the above copyright notice(s) and this permission notice appear in supporting documentation.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OF THIRD PARTY RIGHTS. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR HOLDERS INCLUDED IN THIS NOTICE BE LIABLE FOR ANY CLAIM, OR ANY SPECIAL INDIRECT OR CONSEQUENTIAL DAMAGES, OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.

Except as contained in this notice, the name of a copyright holder shall not be used in advertising or otherwise to promote the sale, use or other dealings in this Software without prior written authorization of the copyright holder.

All trademarks and registered trademarks mentioned herein are the property of their respective owners.

3

(Unit: inches)

Model name

1

2

3

4

5

6

 

 

 

 

 

 

 

UN26EH4000 / UN26EH4050

5.4

3.6

2.8

13.9

3.9

3.9

UN32EH4000 / UN32EH4050

7.4

3.4

1.9

18.9

7.8

7.8

 

 

 

 

 

 

 

UN32EH5000 / UN32EH5050

7.4

3.4

4.2

19.0

7.8

7.8

 

 

 

 

 

 

 

UN37EH5000

8.7

5.1

5.7

22.4

7.8

7.8

UN40EH5000 / UN40EH5050

9.6

5.8

6.2

24.1

7.8

7.8

UN46EH5000 / UN46EH5050

11.6

5.2

7.7

29.8

15.7

15.7

 

 

 

 

 

 

 

UN50EH5000 / UN50EH5050 / UN50EH5070

12.5

6.7

8.5

31.3

15.7

15.7

 

 

 

 

 

 

 

NOTE: All drawings are not necessarily to scale. Some dimensions are subject to change without prior notice. Refer to the dimensions prior to performing installation of your TV. Not responsible for typographical or printed errors.

© 2012 Samsung Electronics America, Inc

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Contents Sound Reset Securing the Installation SpaceMode t Advanced SettingsInstalling the Wall Mount Kit Eco SolutionSoftware Upgrade HD Connection Guide Troubleshooting