Cannot scan to a computer over a network
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
MAKE SURE THE PRINTER AND THE DESTINATION COMPUTER ARE CONNECTED TO THE SAME
NETWORK
MAKE SURE THE PRINTER SOFTWARE IS INSTALLED ON THE DESTINATION COMPUTER
Fax troubleshooting•“Fax troubleshooting checklist” on page 12 8
•“Cannot send faxes” on page 129
•“Cannot receive faxes” on page 131
•“Cannot run the fax software” on page 132
•“Fax error messages on the pri nter control panel” on page 132
For detailed descriptions of commo n terms and tasks, see the followi ng:
•“Setting up the printer to fax” on page 65
•“Faxing FAQ” on page 82
Fax troubleshooting checklist
Before you troubleshoot, use the following checklist to solve most fax problems:
•Check the dial tone to make sure that the cable connections are correct and that the telephone line is working.
To check the dial tone:
1Plug an analog telephone into the wall jack.
2Listen for a dial tone through the telephone handset.
If you hear a dial tone, then the connections are correct and the line is working.
If you do not hear a dial tone, then check the other items on the checklist, and then listen for a dial tone after
checking each item.
•Make sure that the devices are set up correctly according to your setu p scenario in the “Setting up the pri nter to
fax” section.
•Make sure that the cables are connected to the correct ports .
•Make sure that the cables are securely plugged in.
Check the cable connections for the following h ardware, if applicable:
–Power supply
–Telephone
–Answering machine
–VoIP adapter
–DSL filter
–Splitter
–Cable modem
Troubleshooting
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