4Reinsert the printhead.
Note: If removing and reinserting the printhead does not resolve the error, then contact technical support.
Software did not install
If you encountered problems while ins talling, or if your printer does not ap pear in the list in the Printers folder or as
a printer option when sending a p rint job, then try removin g and reinstalling the sof tware.
Before you reinstall the software, do the following:
MAKE SURE THAT YOUR COMPUTER MEETS THE MINIMUM SYSTEM REQUIREMENTS LISTED ON
THE PRINTER BOX
TEMPORARILY DISABLE SECURITY PROGRAMS IN WINDOWS BEFORE INSTALLING THE SOFTWARE
CHECK THE USB CONNECTION
1Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
2Firmly plug the square end of the USB cable into the back of the printer.
3Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with a USB symbol.
RECONNECT THE PRINTER POWER SUPPLY
1Turn off the printer, and then unplug the power cord from the wall outlet.
2Gently remove the power supply from the printer, an d then reinsert it.
3Plug the power cord into the wall outlet, and then turn on the printer.
Print job does not print or is missing pa ges
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
MAKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY
1Turn the printer on, and then open the printer.
2Make sure the cartridges are inserted correctly.
The cartridges should cli ck firmly into the matching colo r slot of the printhead.
Troubleshooting
118