MANUALLY SELECT A PAPER TYPE THAT MATCHES THE TYPE OF PAPER YOU ARE USING
REMOVE AND REINSTALL THE PRINTER SOFTWARE
Computer slows down when printing
These are possible solutions. Try one of the following:
IF YOU ARE USING A USB CONNECTION, THEN TRY A DIFFERENT USB CABLE
IF YOU ARE ON A NETWORK, THEN RESET THE POWER OF THE ACCESS POINT (ROUTER)
1Unplug the power cord from the access point.
2Wait ten seconds, and then inse rt the power cord.
Copy and scan troubleshooting•“Copier or scanner does not respond” on page 126
•“Scanner unit does not close” on page 126
•“Poor copy or scanned image quali ty” on page 126
•“Partial copies or scans of documents or photos” on page 127
•“Scan was not successfu l” on page 127
•“Scanning takes too long or freezes the computer” on page 127
•“Cannot scan to a computer over a n etwork” on page 128
Copier or scanner does not respond
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
SET YOUR PRINTER AS THE DEFAULT PRINTER
REMOVE AND REINSTALL THE PRINTER SOFTWARE
Scanner unit does not close
1Lift the scanner unit.
2Remove any obstruction keeping the scanner unit open.
3Lower the scanner unit.
Poor copy or scanned image quality
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
CLEAN THE SCANNER GLASS
Troubleshooting
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