MAKE SURE THAT YOU HAVE THE CORRECT MANUAL ANSWER CODE

If you set the printer to receive faxes manually (Auto Answer Off), then you need to press the correct code when a fax comes in so that the printer can receive it.

To retrieve the correct code:

1From the printer control panel, press .

2Press the arrow buttons to scroll to Fax Setup, and then press .

3Press the arrow buttons to scroll to Ringing and Answering, and then press .

4Press the arrow buttons to scroll to Manual Pickup Code, and then press .

5Copy the manual answer code that appears on the display.

Cannot run the fax software

The printer must be connected to a telephone, DSL, or VoIP line before you can configure the fax settings in the fax software.

MAKE SURE THE FAX SOFTWARE IS INSTALLED

The Fax Solutions Software is optional for Windows users and is installed with the printer software only if you select it on the “Install Additional Software” screen during installation. If you did not install the fax software, then the fax tab on the Printer Home takes you to our Web site where you can download the software.

MAKE SURE THE PRINTER IS CONNECTED TO A TELEPHONE LINE

You need to connect the printer to your telephone line (through a standard wall jack, a DSL filter, or a VoIP adapter) before you can open the fax software and configure the fax settings.

MAKE SURE THAT THE PRINTER IS CONNECTED TO THE COMPUTER

MAKE SURE THAT THE PRINTER IS NOT IN POWER SAVER MODE

Fax error messages on the printer control panel

Error Message:

Remote Fax Error

What it indicates:

The receiving fax machine cannot receive the fax. The error on the receiving end could be due to several factors.

Possible solutions:

•Resend the fax. There may have been a problem with the quality of the connection.

•Decrease the transmission speed of your fax modem.

•Register your user information. In some countries, you cannot send a fax without registering your fax name and fax number. Some fax machines also block faxes without sender information.

Troubleshooting

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Lexmark 2WE, 4443, 90T6005, 2W2, Pro200 Cannot run the fax software, Fax error messages on the printer control panel, 132
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Pro200, 2WE, 90T6005, 2W2, 4443 specifications

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