MAKE SURE THAT YOU HAVE THE CORRECT MANUAL ANSWER CODE
If you set the printer to receive faxes manually (Aut o Answer Off), then you need to press the correct code when
a fax comes in so that the printe r can receive it.
To retrieve the correct code:
1From the printer control panel, press .
2Press the arrow buttons to scroll to Fax Setup, and then press .
3Press the arrow buttons to scroll to Ringing and Answering, and th en press .
4Press the arrow buttons to scroll to Manual Pickup Code, and then press .
5Copy the manual answer code that appears on the display.
Cannot run the fax software
The printer must be connected to a telephone, DSL, or VoIP line before you can configure the fax settings in the fax
software.
MAKE SURE THE FAX SOFTWARE IS INSTALLED
The Fax Solutions Software is optional for Windows user s and is installed with the printe r software only if you select
it on the “Install Additional Software” screen during installation. If you did not install the fax software, then the fax
tab on the Printer H ome takes you to o ur Web site wher e you can downloa d the software.
MAKE SURE THE PRINTER IS CONNECTED TO A TELEPHONE LINE
You ne ed t o co nne ct t he p rin ter to y our tel eph one lin e (t hro ugh a st and ard wal l ja ck, a DS L fi lt er, o r a V oIP ada pte r)
before you can open the fax software and configure the fax settings.
MAKE SURE THAT THE PRINTER IS CONNECTED TO THE COMPUTERMAKE SURE THAT THE PRINTER IS NOT IN POWER SAVER MODEFax error messages on the printer con trol panel
Error Message: What it indicates: Possible solutions:
Remote Fax Error The receiving fax machine cannot
receive the fax. The error on the
receiving end could be due to several
factors.
•Resend the fax. There may have
been a problem with the quality of
the connection.
•Decrease the transmission speed
of your fax modem.
•Register your user information. In
some countries, you cannot send a
fax without registering your fax
name and fax number. Some fax
machines also block faxes without
sender information.
Troubleshooting
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