Lexmark 2W2, 2WE, 4443, 90T6005, Pro200 Jams and misfeeds troubleshooting

MAKE SURE THE USB PORT IS ENABLED IN WINDOWS

1Click , or click Start and then click Run.

2In the Start Search or Run box, type devmgmt.msc.

3Press Enter, or click OK.

The Device Manager opens.

4Click the plus sign (+) beside Universal Serial Bus controllers.

If USB Host Controller and USB Root Hub are listed, then the USB port is enabled.

For more information, see the computer documentation.

REMOVE AND REINSTALL THE PRINTER SOFTWARE

Jams and misfeeds troubleshooting

•“Paper jam in the printer” on page 121

•“Paper jam in the paper support” on page 122

•“Paper jam in the duplex unit” on page 122

•“Paper jam in the ADF (selected models only)” on page 12 3

•“Paper or specialty media misfeeds” on page 124

Paper jam in the printer

Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams.

1Press to turn off the printer.

2Check the paper tray or lift the scanner unit to check for jammed paper.

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PRINTING

3Firmly grasp the paper, and then gently pull it out .

Note: Be careful not to tear the paper while removing it.

4Press to turn the printer back on.

Troubleshooting

121

Contents

Main Contents Page Maintaining the printer........... ...................................... ................112 Troubleshooting.................. .......................... ............................ .....115 Safety information About your printer Thank you for choosing this printer! Minimizing your printer's environmental impact Conserving energy Conserving paper Finding information about the printer Page Understanding the parts of the printer About your printer About your printer Page Ordering and replacing supplies Ordering ink cartridges Lexmark Pro208 models Using genuine Lexmark ink cartridges Replacing ink cartridges Ordering paper and other supplies Recycling Lexmark products 1 2 3 Using the printer control panel buttons and menus Using the printer control panel The following diagrams explain the sections of the printer control panel: Using the printer control panel buttons and menus Page Changing temporary settings into new default settings To change the temporary settings into ne w default settings To disable the settings timeout featur e Changing the Power Saver timeout Saving paper and energy with Eco-Mode Resetting to factory settings Using the printer control panel menus Using a button combination (if you cannot read the current language) Using the printer software Minimum system requirements Supported operating systems Using the Windows printer software Software installed during printer installation Printer software Using the Macintosh printer software Software installed during printer installation Software resident in the Macintosh OS Printer software 1 2 Finding and installing optional software Updating the printer software (Windows only) Checking for software updates Enabling automatic software updates Reinstalling the printer software Uninstalling the printer software Installing the printer software Using the World Wide Web Loading paper and original documents Loading paper Paper and specialty me dia guidelines Page Saving paper default settings Loading original documents on the scanner glass 1 2 Loading original documents into the ADF 1 2 Printing Tips for printing Printing basic documents Printing a document Collating printed copies Printing pages in reverse order Printing multiple pages on one sheet Printing documents from a memory card or flash drive (Windows only) If the printer is using a USB connection If the printer is using a Wireless connection (selected models only) Printing specialty documents Printing envelopes Printing labels Tips on loading label sheets Printing on custom-size paper 1 2 3 4 5 6 a b c d 7 Working with photos Using a memory card or flash drive with the printer 1 2 Supported memory cards and file ty pes Printing photos using the printer control panel 1 2 3 4 Editing photos using the printer control panel Printing photos from a memory device u sing the printer software If the printer is using a USB connection If the printer is using a Wireless connection (selected models only) Printing photos from a PictBridge-enabled digital camera 1 2 3 Printing photos from a memory device u sing the proof sheet Printing photos from a digital camera using DPOF Printing from a Bluetooth-enabled device Setting up a connection between your printer and a Bluetooth-enabled device Page Setting the Bluetooth security level Printing from a Bluetooth-enabled device Printing on both sides of the paper (duplexing) Printing on both sides of the paper (duplex ing) automatically Page Printing on both sides of the paper (duplexing) manually Managing print jobs Setting your printer as the default printer Changing the printing mode Changing the printing mode for a singl e print job Pausing print jobs Resuming print jobs Canceling print jobs Copying Tips for copying Making copies Copying photos Copying a two-sided document Enlarging or reducing images Adjusting copy quality Making a copy lighter or darker Collating copies using the printer control panel Repeating an image on one page Copying multiple pages on one sheet Making a duplex copy Making a duplex copy automatically Making a duplex copy manually Canceling copy jobs Scanning Tips for scanning Scanning to a local or network computer Scanning to a flash drive or memory card Scanning photos into an editing application Using the printer control panel Using the printer software Scanning documents into an editing application Scanning directly to e-mail using the printer software Scanning to a PDF Scanning FAQ How can I improve the quality of a scan? How do I scan in black and white? Why am I being asked for a PIN? What is an application list, and how do I update it? Canceling scan jobs Faxing Setting up the printer to fax Scenario 1: Standard telephone line Setup 1: Printer is connected to a de dicated fax line Setup 2: Printer is sharing the line with an answering machine Tips for this setup: Setup 3: Printer is sharing the line with a telephone subscribed to voice mail service Scenario 2: Digital Subscriber Line (DSL ) Scenario 3: VoIP telephone service Tips for this setup: Scenario 4: Digital telephone service thr ough a cable provider Setup 1: Printer is connected dir ectly to a cable modem Scenario 5: Country-specific setup Page Connecting the printer in countri es that use serial connection Page Entering your user information Setting the fax header Setting the fax footer Configuring the fax settings Configuring fax settings using the fax sof tware Using the Fax Setup Wizard in Windows Using the Fax Setup Utility in Macintosh Configuring fax settings using the printer con trol panel 2 3 Creating a contact list Creating a contact list using the fax software Creating a contact list using the pri nter control panel Sending faxes Tips for sending faxes Sending faxes using the printer control p anel Tip: Sending faxes using the computer Receiving faxes Tips for receiving faxes Receiving faxes automatically Tips: Receiving a fax manually Faxing FAQ If I skipped the fax setup initially, do I need to run t he installer again to set up the fax? What is a splitter and what type of splitter should I use? What is my fax number? What is my dialing prefix? When do I need to set Auto Answer to On? How many rings should I set? How do I set the distinctive ring for the printer? How can I check the dial tone? Make sure the telephone line and the wal l jack are working Make sure the printer is connected properly to the telephone line How do I adjust the speaker volume on the printer? Adjusting the dialing volume Adjusting the ringer volume How can I make sure that the fax answers the call before the answering machine? What settings work best with digital voice mail? How do I send a fax at a scheduled time? How do I send a fax using a phone calling c ard? How do I know that the fax was sent successfully? How do I view the fax history of the printer? How do I print a fax on both sides of the pa per? How do I forward a fax? Can I block faxes? Can I retrieve failed faxes? Networking Installing the printer on a wireless network Wireless network compatibility Supported network security options No Security Printing a network setup page Information you will need to set up th e printer on a wireless network Installing the printer on a wireless network Installing the printer on other computers Interpreting the colors of the Wi-Fi indicato r light Special wireless installation instructions Before you begin Adding the printer to your wireless network Assigning a static IP address Changing wireless settings after installation Advanced wireless setup Creating an ad hoc wireless network In Windows Vista or later In Windows XP In Windows 2000 Adding a printer to an existing ad hoc wireless network Configuring the printer wirelessly using WPS (Wi-Fi Protected Setup) Switching between USB and wireless connect ions (Windows only) Using the printer wireless ly Using the printer locally (USB) Switching between USB and wireless c onnections (Macintosh only) Using the printer wireless ly Sharing a printer in a Windows environm ent Sharing a printer in a Macintosh environ ment Networking FAQ What is Wi-Fi Protected Setup? Where do I find my WEP key or WPA passphrase? What is an SSID? Where do I find my SSID? What is a network? How do I find out what type of security my net work is using? How are home networks configured? Wireless network examples Page Why do I need an installation cable? How do I attach the installation cable? 2 3 How are infrastructure and ad hoc networks different? Finding the signal strength How can I improve wireless signal stre ngth? MOVE THE PRINTER CLOSER TO THE WIRELESS ACCESS POINT/WIRELESS ROUTER REMOVE OBSTACLES BETWEEN THE ACCESS POINT AND THE PRINTER REMOVE SOURCES OF INTERFERENCE ARRANGE THE NETWORK TO REDUCE SIGNAL ABSORPTION How can I make sure my computer and printer are connected to the same wireless network? For Macintosh users with an AirPort base station For Macintosh users with a wireless access point Can I use my printer on a USB and a network connection at the same time? What is a MAC address? How do I find the MAC address? What is an IP address? What is TCP/IP? How do I locate IP addresses? 1 2 3 4 How are IP addresses assigned? What is a key index? Maintaining the printer Maintaining ink cartridges Checking ink levels Aligning the printhead Cleaning the printhead nozzles Cleaning the exterior of the printer Cleaning the scanner glass Troubleshooting Before you troubleshoot Using the Service Center to solve printer problems If Troubleshooting does not solve your problem Setup troubleshooting Incorrect language appears on the display C HANGE THE LANGUAGE USING THE PRINTER C HANGE THE LANGUAGE USING A BUTTON COMBINATION ( IF YOU CANNOT READ THE Printhead errors REMOVE AND REINSERT THE PRINTHEAD 1 2 3 4 Software did not install MAKE SURE THAT YOUR COMPUTER MEETS THE MINIMUM SYSTEM REQUIREMENTS LISTED ON TEMPORARILY DISABLE SECURITY PROGRAMS IN WINDOWS BEFORE INSTALLING THE SOFTWARE Print job does not print or is missing pa ges MAKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY REMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR PRINTER The USB port is marked with a USB symbol. Printer is printing blank pages Blank pages may be caused by improperly installed ink cartridges . REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD Printer is busy or does not respond MAKE SURE THE PRINTER IS NOT IN POWER SAVER MODE 1 2 Cannot delete documents from the prin t queue RESTART THE COMPUTER AND TRY AGAIN Cannot print through USB Jams and misfeeds troubleshooting Paper jam in the printer Paper jam in the paper support Paper jam in the duplex unit Paper jam in the ADF (selected models only) Paper or specialty media misfeeds C HECK PAPER REMOVE EACH PAGE AS IT IS PRINTED ADJUST THE PAPER GUIDES TO FIT THE LOADED PAPER Print troubleshooting Poor quality at the edges of the page C HECK MINIMUM PRINT SELECT THE BORDERLESS PRINT FEATURE 3 For Macintosh users: 1 2 3 4 5 6 Streaks or lines on printed image C HECK THE INK Print speed is slow MAXIMIZE COMPUTER PROCESSING SPEED Copy and scan troubleshooting Copier or scanner does not respond SET YOUR PRINTER AS THE DEFAULT PRINTER Scanner unit does not close Partial copies or scans of documents or phot os MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN The USB port is marked with a USB symbol. RESTART THE COMPUTER Scanning takes too long or freezes the computer CLOSE OTHER SOFTWARE PROGRAMS THAT ARE NOT BEING USED U SE A LOWER SCANNING Fax troubleshooting Fax troubleshooting checklist Cannot send faxes MAKE SURE THAT YOU HAVE REGISTERED YOUR USER INFORMATION IN THE PRINTER D ECREASE THE TRANSMISSION SPEED OF THE FAX 3 4 5 SET THE PRINTER TO SCAN THE ORIGINAL DOCUMENT BEFORE DIALING THE NUMBER E NABLE ERROR E NABLE AUTOMATIC FAX MAKE SURE THAT THE DIAL PREFIX SETTING IS CORRECT 4 5 6 Cannot receive faxes MAKE SURE THAT YOU HAVE CONFIGURED THE CORRECT SETTINGS FOR YOUR SETUP MAKE SURE THAT THE PRINTER IS CONNECTED TO AN ANALOG PORT MAKE SURE THAT YOU HAVE THE CORRECT MANUAL ANSWER CODE 3 4 5 Cannot run the fax software MAKE SURE THE FAX SOFTWARE IS INSTALLED MAKE SURE THE PRINTER IS CONNECTED TO A TELEPHONE LINE Memory card troubleshooting Memory card troubleshooting checklis t Nothing happens when a memory card is inserted REINSERT THE MEMORY CARD C HECK THE NETWORK Wireless troubleshooting Wireless troubleshooting checklist Resetting the wireless settings to factory defaults 2 3 4 Cannot print over wireless network TURN THE WIRELESS ACCESS POINT OFF AND THEN BACK ON MAKE SURE DEMO MODE IS TURNED OFF C HECK YOUR WEP KEY OR WPA CHECK IF YOUR WIRELESS ACCESS POINT HAS AN ASSOCIATION/REGISTRATION BUTTON MOVE YOUR ACCESS POINT AWAY FROM OTHER ELECTRONIC DEVICES MOVE THE COMPUTER AND/OR PRINTER CLOSER TO THE WIRELESS ROUTER C HECK YOUR ADVANCED SECURITY MAKE SURE YOUR COMPUTER IS CONNECTED TO YOUR WIRELESS ACCESS POINT (WIRELESS MAKE SURE THAT YOUR COMPUTER AND PRINTER ARE CONNECTED TO THE SAME WIRELESS Page M AKE SURE YOUR OS IS COMPATIBLE WITH WIRELESS PRINTING THROUGH AIR P The Continue button is unavailable C HECK IF THE USB CABLE IS SECURELY PLUGGED INTO THE USB PORTS ON BOTH MAKE SURE THAT THE PRINTER IS PLUGGED IN AND TURNED ON MAKE SURE THAT THE USB PORT ON THE COMPUTER IS WORKING TRY RUNNING THE INSTALLER AGAIN C HECK THAT YOUR COMPUTER IS ABLE TO ACKNOWLEDGE USB ACTIVITY ON THE USB Cannot print and there is a firewall on t he computer Wi-Fi indicator light is not lit CHECK POWER Wi-Fi indicator light is green but the prin ter does not print (Windows only) ALLOW THE WIRELESS INSTALLATION TO COMPLETE E NABLE THE SELECT THE WIRELESS PRINTER SELECT THE WIRELESS PORT Wi-Fi indicator light is still orange C HECK NETWORK C HECK SECURITY MOVE THE COMPUTER AND/OR PRINTER CLOSER TO THE WIRELESS ACCESS POI NT (WIRELESS C HECK MAC Wi-Fi indicator light is blinking orange during insta llation MAKE SURE THE ACCESS POINT IS ON MOVE YOUR ACCESS POINT TO MINIMIZE INTERFERENCE MOVE THE COMPUTER AND/OR PRINTER CLOSER TO THE WIRELESS ACCESS POI NT (WIRELESS C HECK YOUR WEP KEY OR WPA C HECK MAC PING THE ACCESS POINT TO MAKE SURE THE NETWORK IS WORKING Page MAKE SURE YOUR COMPUTER CAN COMMUNICATE WITH THE PRINTER CONFIGURE THE PRINTER FOR WIRELESS ACCESS AGAIN Wireless print server not installed C HECK Communication not available message displays when printing wirelessly MAKE SURE YOUR COMPUTER AND PRINTER HAVE VALID IP ADDRESSES FOR THE NETWORK MAKE SURE THE WIRELESS PORT IS SELECTED MAKE SURE BIDIRECTIONAL COMMUNICATION IS ENABLED Communication with printer lost when co nnected to Virtual Private Network (VPN) Resolving intermittent wireless communications issues D ISCONNECT FROM ALL VPN S WHEN ATTEMPTING TO USE THE WIRELESS E LIMINATE SOURCES OF C HANGE THE CHANNEL THE WIRELESS ROUTER C ONFIGURE THE WIRELESS ROUTER ASSIGN STATIC IP ADDRESSES TO ALL DEVICES IN THE NETWORK 1 2 3 4 5 6 7 8 C HECK FOR KNOWN ISSUES WITH THE WIRELESS C HECK FOR WIRELESS ADAPTER C HANGE ALL NETWORK DEVICES TO THE SAME PURCHASE A NEW ROUTER Notices Product information Edition notice UNITED STATES GOVERNMENT RIGHTS Trademarks Licensing notices Federal Communications Commission (FCC) compliance information statement Hinweis zum GS-Zeichen Noise emission levels Page Power consumption Product power consumption Power Saver Off mode Total energy usage LEXMARK SOFTWARE LIMITED WARRA NTY AND LICENSE AGREEMENTS PRINTER LICENSE AGREEMENT CARTRIDGE LICENSE AGREEMENT* LEXMARK SOFTWARE LICENSE AGREEMENT 1 3 4 5 a b Page 18 19 MICROSOFT CORPORATION NOTICES 1 European Community (EC) directives conformity Industry Canada compliance statement Avis de conformit aux normes de lindustrie du Canada Regulatory notices for telecommunicatio n terminal equipment Notice to users of the US telephone network: FCC requirements South Africa telecommunications not ice Notice to users of the Canadian telephone network Avis rserv aux utilisateurs du rseau tlphonique du Canada Notice to users of the New Zealand telephone network Using this product in Switzerland Utilisation de ce produi t en Suisse Page Industry Canada (Canada) Industry Canada (Canada) Taiwan NCC RF notice statement Notice to users in the European Union Notices Index A B C D E F G H I J K N O P R S T U V W