MAKE SURE DEMO MODE IS TURNED OFF
Check to see if your printer has a Demo Mode. Selected printer features are not available when D emo Mode is
turned on.
From the printer control panel, navigate to Demo Mode:
> Demo Mode.
Select Off, and then save the setting.
CHECK YOUR WEP KEY OR WPA PASSPHRASE
If your wireless access point is using Wired Equivalent Privacy (WEP) security, then the WEP key should be:
•Exactly 10 or 26 hexadecimal charact ers. Hexadecimal characters are A–F, a–f, and 0–9.
or
•Exactly 5 or 13 ASCII characters. ASCII char acters are letters, numbers, and s ymbols found on a keyboard. ASCI I
characters in a WEP key are case- sensitive.
If your wireless access point is using Wi-Fi Protected Access (WPA) security, then the WPA passphrase should be:
•From 8 to 63 ASCII characters. ASCII characters in a WPA passphrase are case-sensitive.
or
•Exactly 64 hexadecimal character s. Hexadecimal characters are A–F, a–f, and 0–9.
Note: If you do not know this information, then see the d ocumentation that came with the wireless network, or
contact the person who set up your wireless network.
CHECK IF YOUR WIRELESS ACCESS POINT HAS AN ASSOCIATION/REGISTRATION BUTTON
Wireless broadband boxes in Europe, the Middle East and Africa such as LiveBox, AliceBox, N9UF Box, FreeBox, o r
Club Internet may require you to press an association/regi stration button when adding th e printer to yo ur wireless
network.
If you are using one of these boxes and need more information, see the do cumentation that came with your box,
or contact your Internet Service Provider (ISP).
MOVE YOUR ACCESS POINT AWAY FROM OTHER ELECTRONIC DEVICES
There may be temporary interference from electronic devi ces such as microwave ovens or other appliances,
cordless phones, baby monitors, and security system cameras. Make sure your access point is not positioned too
closely to these devices.
MOVE THE COMPUTER AND/OR PRINTER CLOSER TO THE WIRELESS ROUTER
The range of your wireless network depends on many factors, including the abilities of your router and network
adapters. If you are having trouble printing, try placing the computer and printer no more than 100 feet apart.
CHECK THE WIRELESS SIGNAL QUALITY
Print the network setup page and check the signal quality. If the signal quality is l isted as good or excellent, then
another factor is causing the problem.
Troubleshooting
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