TRY RUNNING THE INSTALLER AGAIN
1Close the installer.
2Remove the CD, and then restart the computer.
3Insert the CD and then run the in staller again.
Notes:
•When you get to the Software Already Installed screen, make sure you select Install a printer.
•If you have already set up your printer, select Additional Computer when you get to the Setting up a
new printer? screen to skip the hardware setup wizard.
CHECK THAT YOUR COMPUTER IS ABLE TO ACKNOWLEDGE USB ACTIVITY ON THE USB PORT
Open the Device Manager to check if it has activity whenever a USB device is connected to a USB port:
1Click , or click Start and then click Run.
2In the Start Search or Run box, type devmgmt.msc.
3Press Enter, or click OK.
The Device Manager opens.
4Watch the Device Manager window while connecting a USB cable or another device to the USB port. The
window refreshes when Device Manager recognizes the USB con nection.
•If there is activity on Device Manager but none of the previous solutions worked, call Customer Support.
•If there i s no ac tivity on Devi ce Man ager, t here m ay be a p roblem with yo ur comp uter a nd its U SB supp ort.
The computer must recognize the USB connection in order fo r installation to work.
Cannot print and there is a firewall on t he computer
Third-party (non-Microsoft) firewalls can interfere with wireless printin g. If the printer and computer are configured
correctly, and the wireless network is working, but the printer will not print wirelessly, then a firewall could be the
problem. If there is a firewall (other than t he Windows firewall) on the computer, try one or more of the following:
•Update the firewall using the most recent update available from the manufacturer. Refer to the documentation
that came with your firewall for instructions on how to do this.
•If programs request firewall access when you install the printer or try to print, make sure you allow those programs
to run.
•Temporarily disable the firewall and install the wireless printer on the computer. Re-enable the firewall when you
have completed the wireless insta llation.
Wi-Fi indicator light is not litCHECK POWER
If the Wi-Fi indictor light is off, make sure the light is on. If the light is not on, check the following:
•Make sure the printer is plugged in an d turned on.
•Make sure the printer is plugged in to a working outlet.
•If the printer is plugged into a power strip, mak e sure it is turned on and working.
Troubleshooting
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