Further information
Troubleshooting
If you experience problems when installing or using the Adder TS4, please check through this section for a possible solution. If your problem is not listed here and you cannot resolve the issue, then please refer to the ‘Getting assistance’ section.
Mouse does not move cursor on screen.
•If you move the mouse and the activity indicator (dot on 7 segment display) does not flash then the Adder TS4 is not receiving data from the mouse. Check the mouse connection to the Adder TS4, try resetting the mouse using the reset function or
that has not been powered down then you will need to use the mouse restoration functions.
Keyboard does not function or functions intermittently. Num lock light does not always come on when the num lock key is pressed.
•Some older keyboards were designed for use with specific systems and are not truly AT or PS/2 compatible. These are not common but if you experience problems try another keyboard.
Mouse causes channel to change.
•Some cheaper mice are not fully compatible with the Adder TS4 and can lose data causing the channel to be changed (if mouse switching of channels is enabled). Ensure that you are using a Microsoft compatible mouse driver on your system. Some other manufacturers’ drivers may switch the mouse to use a proprietary mouse data format not supported by the Adder TS4. If you have unplugged and
Mouse jumps around the screen after disconnecting the mouse cable or powering down the Adder TS4.
•The mouse data format may be out of synchronisation with that required by the system (PS/2 or Intellimouse). Try the ‘restore Intellimouse’ function (F6) to resolve the problem or repower the system.
Getting assistance
If you are still experiencing problems after checking the list of solutions in the Troubleshooting section then we provide a number of other solutions:
•Adder Technology website – www.adder.com
Check the Support section of our website for the latest solutions.
support@adder.com |
•Fax in the UK: 01954 780081 in the US: +1 888 275 1117
•Phone in the UK: 01954 780044 in the US: +1 888 932 3337
Upgrade cable pin out
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