Toshiba 51H94 Set to SAP mode, Add the channel to the channel memory, Closed caption problems

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Chapter 10: Troubleshooting

Problem

Solution

 

 

 

Sound problems

 

¥ Check the antenna/cable connections (see Chapter 2).

 

 

¥ The station may have broadcast difficulties. Try another channel.

 

 

¥ The sound may be muted. Press VOLUME.

 

 

¥ If you hear no sound, try setting the MTS feature to STEREO mode (page 81).

 

 

¥ Make sure the SPEAKERS function in the AUDIO SETUP menu is set correctly (page 83).

 

 

¥ If you are not receiving a second audio program from a known SAP source, make sure the MTS feature is

 

 

set to SAP mode (page 81).

 

 

¥ If you hear audio that seems ÒincorrectÓ for the program you are watching (such as music or a foreign

 

 

language), the SAP mode may be on. Set the MTS feature to STEREO mode (page 81).

 

 

¥ When using an external audio amplifier, if you connect the amplifier to the VAR. AUDIO OUT jacks, the

 

 

volume of the TV and amplifier must be set above 0 or you will not hear any sound (page 20).

 

 

 

Remote control problems

 

¥ Make sure the remote control is set to the correct device mode (page 27).

 

 

¥ Remove all obstructions between the remote control and the TV.

 

 

¥ The remote control batteries may be dead. Replace the batteries (page 27).

 

 

¥ Your TV remote control may not operate certain features on your external device. Refer to the ownerÕs

 

 

manual for your other device to determine its available features. If your TV remote control does not

 

 

operate a specific feature on another device, use the remote control that came with the device (page 27).

 

 

¥ If the TV stops responding to the controls on the remote control or TV front panel and you cannot turn off

 

 

the TV, press the RESET button on the front panel (see page 9 for details). If the TV still does not act as

 

 

expected, use the Restore Factory Defaults procedure as described on page 52.

 

 

 

Channel tuning problems

 

¥ Make sure the remote control is set to the correct device mode (page 27).

 

 

¥ The channel may have been erased from the channel memory by the CHANNEL ADD/DELETE feature.

 

 

Add the channel to the channel memory (page 42).

 

 

¥ The channel may be blocked by the CHANNELS BLOCK feature. Unblock the channel (page 90).

 

 

¥ If you are unable to tune digital channels, check the antenna configuration (page 41). If you are still

 

 

unable to tune digital channels, clear all channels from the channel list (page 42) and reprogram

 

 

channels into the channel memory (page 41). If you are still unable to tune digital channels, use the

 

 

Restore Factory Defaults procedure as described on page 52.

 

 

 

Closed caption problems

 

¥ If the program or video you selected is not closed-captioned, no captions will display on-screen

 

 

(page 80).

 

 

¥ If text is not available, a black rectangle may appear on-screen. If this happens, turn off the closed

 

 

caption feature (page 80).

 

 

¥ A closed caption signal may not display correctly in the following situations: a) when a videotape has

 

 

been dubbed; b) when the signal reception is weak; or c) when the signal reception is nonstandard

 

 

(page 80).

 

 

Rating Blocking (V-Chip) problems

¥ If you forget your PIN code: While the PIN code entering screen is displayed, press RECALL four times

 

 

within 5 seconds. The PIN code you stored will be reset (page 88).

 

 

¥ The V-Chip feature is available for the U.S. V-Chip system only (page 89).

 

 

 

Recording problems

 

¥ If you use the TVÕs remote control to start recording, you will not be able to change inputs (page 67),

 

 

change channels (page 69), open the POP window (page 74), or open the FAV SCAN multi-window

 

 

(page 76). If you attempt to do so, the message ÒNot Available While RecordingÓ will appear on-screen.

 

 

¥ It is recommended that you use the TVÕs remote control to start recording. If you use a device other than

 

 

the TVÕs remote control to start recording and then attempt to access a feature that is normally denied

 

 

during recording (POP mode, FAV SCAN mode, changing inputs, changing channels), the recorded

 

 

audio and/or video may not be what you intended to record. See pages 67, 69, 74, and 76.

 

 

 

Other problems

 

¥ If your TVÕs problem has not been addressed in this Troubleshooting section or the recommended

 

 

solution has not worked, use the Restore Factory Defaults procedure as described on page 52.

 

 

 

 

 

Copyright © 2004 TOSHIBA CORPORATION. All rights reserved.

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Contents 51H94 57H94 It Makes a Difference Where Your TV Stands Safety PrecautionsIssue Tune Into SafetyInstallation, Care, and Service Important Safety InstructionsTwo blades and a third grounding Prong. The wide blade or the thirdOr continuous, unplug the power cord When the unit is being turned on orContact a Toshiba Authorized Service Center Hours to allow the condensation to evaporateContents 100 Using the TV Guide On Screen Interactive program guideFeatures of your new TV IntroductionWelcome to Toshiba See LED indications on Or remote controlPower Ñ Press to turn the TV on and off Connecting your TVTV front panel controls and connections 6 7 8For an explanation of cable types, see TV back panel connectionsTo a Personal Computer PC Overview of cable typesAbout the connection illustrations Connecting a digital CableCARDFor more information, call your local Cable operator You will needConnecting a camcorder Connecting a VCR and antenna or Cable TV no Cable boxTo use the TV Guide On Screen recording features To view the VCROn Screen recording features Connecting a VCR and Cable boxTo view basic and premium Cable channels From Cable TVConnecting a VCR and satellite receiver To view satellite programs using the standardVideo connections or to record satellite programs To view premium Cable channels To view the DVD playerTo view VCR Two coaxial cables Two sets of standard A/V cables To view antenna or Cable channelsTo record a TV program while watching a DVD Connecting two VCRs To view the antenna or Cable signalTo dub or edit from VCR 1 to VCR ¥ one Hdmi cable type a connector Connecting an Hdmi or a DVI device to the Hdmi inputTo connect an Hdmi device, you will need To connect a DVI device, you will needConnecting an analog audio system Connecting a digital audio systemOne optical audio cable To control the audioTheaterNet on-screen device control IEEE-1394 devices usingTo connect the IR blaster cable This sensor is marked on some devicesSupported signals Connecting IEEE-1394 video devicesIEEE-1394 device initialization When you connect a D-VHS or A/V HD device to the TVTo edit the IEEE-1394 device information IEEE-1394 device managementLINKconnection To connect to the G-LINK jackSee Chapter Using the remote control Learning about the remote control51/57/65H94 Installing the remote control batteries To install the remote control batteriesDevice mode control after programming Power Remote Control functional key chartAudio VCR Mute Press Mode to select the TV mode to control the TV Device code setupPress Mode to select the mode you want to set up Searching and sampling the code of a deviceOperational feature reset Using the volume lock featureRepeatedly press Mode to select CABLE/SAT mode To reset the volume controls to the original device modeMulti-brand remote control device codes VCRs/PVRsCable boxes Receivers CD playersLaser disks DVD playersMain menu layout Menu layout and navigationSetup / Installation menu layout To set up the TV Guide On Screen system TV Guide On Screen system setupScreen 3 Do you have Cable service connected? Screen 4 Do you have a Cable box connected?On next Setting up the TV Guide On Screen systemH94E036-395-TVGsetup 04, 402 PM TV Guide On Screen Reminder Selecting the menu language Configuring the antenna input Setting up your TVTo configure the ANT 1 and ANT 2 input sources To select the menu languageProgramming channels into the TV’s channel memory Programming channels automaticallyTo program channels automatically Manually adding and deleting channels in the channel memory To add and delete channels in the Favorite Channels lists Programming your favorite channelsTo add the channel to the Favorite Channels set To clear your favorite channel listsSetting up TheaterNet Setting up and using TheaterNet on-screen device controlTo set up TheaterNet device control To remove a device from TheaterNetTo select the device’s control icons directly To close the on-screen control iconsTo view another source Amplifiers TheaterNet IR device codesLaser disk players Miscellaneous audio devicesVCRs Video accessory Hdtv decoder ReceiversSTS Manually adjusting the color Adjusting the color convergenceAutomatically adjusting the color Convergence using TouchFocusSetting the Hdmi audio mode Setting the Avhd device skip timeTo reset your convergence adjustments To select the Hdmi audio modeViewing the CableCARD menu Setting the time and dateTo set the time and date To view the CableCARD menuViewing the system status Viewing the digital signal meterTo open the TV Guide On Screen system TV Guide On Screen system includes the following featuresBelow Rating, stereo, HDTV, new episodeNavigating the TV Guide On Screen system TV Guide On Screen remote control functionsVideo Window Panel MenusTo lock/unlock the Video Window Info Box TV Guide On Screen Icons¥ Show is presented in high-definition TV, if available Listings screen TV Guide On Screen ServicesExample Category search Search screenTo edit or delete a keyword List of all matching shows for that keyword is displayedTo choose the way recordings are displayed Recordings screenTo view a recording, you can do one of the following Screen a Screen BRecord features Set a show to Record from a panel menuSchedule screen Recording notification banner Manually set a show to RecordRemind features Set a show Reminder from a panel menuManually set a show Reminder Reminder notification banner Setup screen Change system settingsChange channel display General default options Change default optionsRecord defaults Remind defaultsSelecting the video input source to view Using the TV’s featuresTo select the video input source to view Channel yzLabeling the video input sources To label the video input sourcesTo clear the input labels Tuning to the next programmed channel Tuning channelsSwitching between two channels using Channel Return Switching between two channels using SurfLockPress PIC Size on the remote control Selecting the picture sizeTo select the picture size TheaterWide 1 picture size For 43 format program ¥ None of the picture is hiddenTheaterWide 2 picture size for letter box programs Full picture size for 169 480i, 480p source programs onlyTo set the scroll settings Using the auto aspect ratio featureTo turn on the Auto Aspect feature To turn off the Auto Aspect featureTo set the Cinema Mode to Film Selecting the display format 480i and 480p signals onlyTo set the Cinema Mode to Video To select the display formatUsing the POP double-window feature Using the POP featuresTo display a program in the POP window To close the POP windowSwitching the speaker audio main or POP Freezing the main picture in the POP double-windowTo close the still POP window POP double-window aspect ratio Using the favorite channel scan featureTo scan and tune your favorite channels FAV ScanSelecting the picture mode Adjusting the pictureAdjusting the picture quality Resetting the picture settingsUsing CableClear DNR digital noise reduction Using the Night Mode featureSelecting the color temperature Resetting the advanced picture settingsTo select the color temperature Using the closed caption mode Digital closed captionsAdvanced closed captions Digital audio selector Adjusting the audioMuting the sound Selecting stereo/SAP broadcastsAdjusting the audio quality Using the StableSound featureResetting your audio adjustments Using the SRS WOW surround sound feature Turning off the built-in speakersSelecting the optical audio output format Memory card specifications Using the memory card picture viewerDuring the slide show Viewing digital photos on your TVTo set the slide show interval To close the picture viewerUsing the memory card picture Setting the ON/OFF timerMemory card care and handling Displaying TV setting information on-screen Setting the sleep timerUnderstanding the auto power off feature Understanding the last mode memory featureEntering the PIN code Using the Locks menuIf you cannot remember your PIN code Changing your PIN codeTo block and unblock TV programs and movies Blocking TV programs and movies by rating V-ChipPress z to highlight Edit Rating Limits and press Edit Rating Limits screen below appearsBlocking channels Unlocking programs temporarilyLocking video inputs Using the front panel lock feature Using the GameTimerTroubleshooting Restore Factory Defaults procedure as described on Set to SAP modeClosed caption problems Caption featurePower cord is plugged Green lights solid TV Guide On Screen FAQsContact a Toshiba Authorized Service Center LED indicationsSetup How do I resize or close the Info window? What do the frequencies for Record and Remind mean? OperationsAppendix SpecificationsLimited United States Warranty For 32 and Larger TVs Limited Canada Warranty101 Channel programming Index12Ð25 3Ð5Remote control Picture adjustmentsPicture-out-picture POP 2Ð504-11 R1 Toshiba America Consumer PRODUCTS, L.L.C