Toshiba 62HM15A To SAP mode, Channel to the channel memory, Closed caption problems, Feature

Page 98

 

Chapter 10: Troubleshooting

Symptom

Solution

 

 

Sound problems

• Check the antenna/cable connections (see Chapter 2).

 

• The station may have broadcast difficulties. Try another channel.

 

• The sound may be muted. Press VOLUME.

 

• If you hear no sound, try setting the MTS feature to STEREO mode (page 84).

 

• Make sure the Speakers function in the Audio Setup menu is set correctly (page 86).

 

• If you are not receiving a second audio program from a known SAP source, make sure the MTS feature is set

 

to SAP mode (page 84).

 

• If you hear audio that seems “incorrect” for the program you are watching (such as music or a foreign

 

language), the SAP mode may be on. Set the MTS feature to STEREO mode (page 84).

 

• When using an external audio amplifier, if you connect the amplifier to the VAR. AUDIO OUT terminals, the

 

volume of the TV and amplifier must be set above 0 or you will not hear any sound (page 20).

 

 

Remote control problems

• Make sure the remote control is set to the correct device mode (page 28).

 

• Remove all obstructions between the remote control and the TV.

 

• The remote control batteries may be dead. Replace the batteries (page 28).

 

• Your TV remote control may not operate certain features on your external device. Refer to the owner’s manual

 

for your other device to determine its available features. If your TV remote control does not operate a specific

 

feature on another device, use the remote control that came with the device (page 28).

 

• If the TV stops responding to the controls on the remote control or TV front panel and you cannot turn off the

 

TV, press and hold the POWER button on the TV front panel for 5 or more seconds to reset the TV.

 

• If the TV still does not act as expected, use the Restore Factory Defaults procedure as described on page 52.

 

 

Channel tuning problems

• Make sure the remote control is set to the correct device mode (page 28).

 

• The channel may have been erased from the channel memory by the Channel Add/Delete feature. Add the

 

channel to the channel memory (page 43).

 

• The channel may be blocked by the Channels Block feature. Unblock the channel (page 95).

 

• If you are unable to tune digital channels, check the antenna configuration (page 41). If you are still unable to

 

tune digital channels, clear all channels from the channel list (page 43) and reprogram channels into the

 

channel memory (page 42). If you are still unable to tune digital channels, use the Restore Factory Defaults

 

procedure as described on page 52. Also see “Other problems,” below.

 

 

Closed caption problems

• If the program or video you selected is not closed-captioned, no captions will display on-screen (page 82).

 

• If text is not available, a black rectangle may appear on-screen. If this happens, turn off the closed caption

 

feature (page 82).

 

• A closed caption signal may not display correctly in the following situations: a) when a videotape has been

 

dubbed; b) when the signal reception is weak; or c) when the signal reception is nonstandard (page 82).

 

 

Rating Blocking (V-Chip) problems

• If you forget your PIN code: While the PIN code entering screen is displayed, press RECALL four times within

 

5 seconds. The PIN code you previously stored will be cleared (page 93).

 

• The V-Chip feature is available for the U.S. V-Chip system only (page 94).

 

 

Recording problems

• If you use the TV’s remote control to start recording, you will not be able to change inputs (page 67), open the

 

POP window (page 76), or open the FAV SCAN multi-window (page 78). If you attempt to do so, the message

 

“Not Available While Recording” will appear on-screen.

 

• If you are recording a digital channel, you will only be able to change analog channels while the recording is in

 

progress. If you are recording an analog channel, you will only be able to change digital channels while the

 

recording is in progress. This is because the TV tuner that is being recorded (digital or analog) will be locked

 

on the channel that is currently recording.

 

• It is recommended that you use the TV’s remote control to start recording. If you use a device other than the

 

TV’s remote control to start recording and then attempt to access a feature that is normally denied during

 

recording (POP mode, FAV SCAN mode, changing inputs,) the recorded audio and/or video may not be what

 

you intended to record. See pages 67 and 71.

 

• If you connected a Symbio™ AVHD recorder, in order to use its full functionality, you must first set up the

 

TV Guide On Screen® system (page 23 and Chapter 2).

“Now Booting” message

• If you unplug the power cord while the TV is on, when you plug the power cord in again, the

appears on-screen

message ÒNow BootingÉÓ will display on-screen until the TV enters standby mode. This is normal

 

and is not a sign of malfunction.

 

 

TV stops responding to controls

• If the TV stops responding to the controls on the remote control or TV front panel touchpad and you cannot

 

turn off the TV, press and hold the POWER button on the TV front panel for 5 or more seconds to reset the TV.

 

 

Other problems

• If your TV’s problem has not been addressed in this Troubleshooting section or the recommended solution has

 

not worked, use the Restore Factory Defaults procedure as described on page 52.

 

 

 

Copyright © 2005 TOSHIBA CORPORATION. All rights reserved.

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Contents 46HM15 62HM15A Safety Precautions 46HM15 ST4605 62HM15A ST6214On next Important Safety InstructionsInstallation, Care, and Service Service Center Installation from previousNever attempt to service the TV yourself Care from previous columnContents Setting up and using TheaterNet on-screen Using the TV Guide On ScreenWelcome to Toshiba Features of your new TVIntroduction See Important notes about your DLP projection TV onSee LED indications on TV front touchpad and side panel controls and connections Connecting your TVPower Press to turn the TV on and off Green and Red LEDsTV back panel connections 7 !¡Overview of cable types To a Personal Computer PCTV back panel To view encrypted digital channelsYou will need Connecting a VCR and antenna or Cable TV no Cable box Connecting a camcorderOn Screen recording features Connecting a VCR and Cable boxTo view basic Cable channels and use the TV’s features To view basic and premium Cable channelsSelect the ColorStream HD-1 video input source on the TV Connecting a VCR and satellite receiverOne signal splitter Four coaxial cables To view the VCR or view and record antenna channelsFrom antenna or Cable TV To view premium Cable channelsTo view the DVD player To record a TV program while watching a DVD Your TV has ColorStream component video inputsTo view antenna or Cable channels From antenna or CableTo view VCR Connecting two VCRsSelect the ANT-1 video input source on the TV To dub or edit from VCR 1 to VCRSee Setting the Hdmi audio mode on Connecting an Hdmi or a DVI device to the Hdmi inputOne Hdmi cable type a connector per Hdmi device To connect an Hdmi device, you will needTo control the audio Connecting a digital audio systemConnecting an analog audio system To control the devices TheaterNet on-screen device controlTo connect the IR blaster cable Supported signals Connecting IEEE1394 video devicesUsing analog-compatible IEEE1394 devices Using TheaterNet on-screen device controlOn Screen interactive program guide built in to this TV When you connect a D-VHS or Avhd device to the TVIEEE1394 device initialization Highlight the device you want to edit and press Enter IEEE1394 device managementTo edit the IEEE1394 device information See Chapter LINKconnectionTo connect to the G-LINK terminal Key for a function that is not available Using the remote controlLearning about the remote control There is no obstruction between Remote control and the TVPoint remote control Toward remote sensor On front of TV Device mode control after programming Installing the remote control batteriesTo install the remote control batteries Remote Control functional key chart PowerAudio VCR Mute Numbers Device code setupSearching and sampling the code of a device CH y VOL yRepeatedly press Mode to select CABLE/SAT mode Using the volume lock featureOperational feature reset To reset the volume controls to the original device modeCable boxes Multi-brand remote control device codesVCRs/PVRs Laser disks CD playersReceivers DVD playersMenu layout and navigation Main menu layoutNavigating the menu system Setup / Installation menu layoutButtons yzx on the remote Control or TV front panel to move You can use the buttons on the remoteScreen 3 Do you have Cable service connected? Setting up the TV Guide On Screen systemTo set up the TV Guide On Screen system Screen 1 Select the TV location USA, and then pressIf you select Video 1, screen 7 appears For additional details, seeSetting up the TV Guide On Screen system When you turn on the TV. To turn off the automatic If the information is incorrect, select No, repeat setupTV Guide On Screen system setup. Press Enter to Use the x buttons to select the Setup menuTo configure the ANT 1 and ANT 2 input sources Setting up your TVConfiguring the antenna input sources Selecting the menu languageTo program channels automatically Programming channels into the TV’s channel memoryProgramming channels automatically Manually adding and deleting channels in the channel memory To clear your favorite channel Programming your favorite channelsTo add and delete channels in the Favorite Channels sets ListsTo set up TheaterNet device control Setting up and using TheaterNet on-screen device controlSetting up TheaterNet TheaterNet Setup menu opensTo close the on-screen control icons Using the TheaterNet control iconsTo select the device’s control icons directly To view another sourceLaser disk players TheaterNet IR device codesAmplifiers Miscellaneous audio devicesVideo accessory Hdtv decoder VCRsBrand Setting the Hdmi audio mode Setting the Avhd device skip timeSetting the time and date Viewing the CableCARD menu Setting the Quick Restart FeatureTo set the Quick Restart feature To view the CableCARD menuViewing the digital signal meter Viewing the system statusRating, stereo, HDTV, new episode TV Guide On Screen system includes the following featuresTo open the TV Guide On Screen system InstructionsTV Guide On Screen remote control functions Navigating the TV Guide On Screen systemSystem, the current program appears in the Video Window Video WindowPanel Menus Lock/unlock icon indicates the status of the Video Window¥ Show is presented in high-definition TV, if available Info BoxTV Guide On Screen Icons TV Guide On Screen Services Listings screenSearch screen Example Category searchList of all matching shows for that keyword is displayed To edit or delete a keywordTo choose the way recordings are displayed For additional details, see Record features onRecordings screen To view a recording, you can do one of the followingSchedule screen Record featuresSet a show to Record from a panel menu Est recordingShow previously set to Record Don’t Record This Show-Cancels the RecordingHighlight NEW Manual Recording and press Enter to display the Record Options panel menuManually set a show Reminder Remind featuresSet a show Reminder from a panel menu Reminder notification banner Change channel display Setup screenChange system settings Record defaults Change default optionsGeneral defaults Remind defaultsTo select the video input source to view Using the TV’s featuresSelecting the video input source to view Source can be hidden. See page 68 for detailsTo label the video input sources Labeling the video input sourcesDTV Satellite/DSS Cable Game Console To clear the input labelsTo toggle between Browse mode and Select mode Tuning channelsUsing the Channel Browser To tune to a channel in Browse modeTo tune to the Home channel To set a channel as Home using the remote controlTo set a channel as Home using the menus Adding channels to the channel historySwitching between two channels using Channel Return Tuning your favorite channelsTuning to the next programmed channel Switching between two channels using SurfLockSelecting the picture size To select the picture sizeTheaterWide 1 picture size For 43 format program Scrolling the TheaterWide picture onNone of the picture is hidden TheaterWide 2 picture size for letter box programsTo turn on the auto aspect ratio feature Using the auto aspect ratio featureTo set the scroll settings To turn off the auto aspect ratio featureTo set the Cinema Mode to Video Selecting the lamp modeTo set the Cinema Mode to Film To select the lamp modeTo display a program in the POP window Using the POP featuresUsing the POP double-window feature To close the POP window and tune to the highlighted windowAspect ratio is the ratio of width to height of the picture Switching the speaker audio main or POPPOP double-window aspect ratio To scan and tune your favorite channels Using the Freeze featureUsing the favorite channel scan feature Highlight the window for the channel you want to viewAdjusting the picture quality Adjusting the pictureSelecting the picture mode To select the color temperature Using CableClear/DNR digital noise reductionSelecting the color temperature To select CableClear/DNR preferencesTo select the Mpeg noise reduction level Using Mpeg noise reductionUsing dynamic contrast To select dynamic contrast preferencesUsing the closed caption mode Advanced closed captionsPress Menu and open the Applications menu Digital closed captionsTo select digital closed captions Muting the sound Adjusting the audioUsing the digital audio selector Selecting stereo/SAP broadcastsUsing the StableSound feature Adjusting the audio qualityUsing the sub-bass system SBS Selecting the optical audio output format Using the SRS WOW surround sound featureTurning off the built-in speakers Using the memory card Jpeg picture viewer/MP3 audio player Memory card specificationsPress x to rotate the large picture 90 counterclockwise Using the Jpeg picture viewerTo view digital photos on your TV Press to rotate the large picture 90 clockwiseTo close the picture viewer Using the MP3 audio playerTo set the slide show interval To close the picture viewer and remove the memory cardTo close the MP3 audio player Volume, and mute buttons, and then press EnterMemory card care and handling To cancel the sleep timer Setting the On/Off Timer Setting the sleep timerTo set the sleep timer Using the gray level feature Understanding the auto power off featureUnderstanding the last mode memory feature Displaying the Channel BannerIf you cannot remember your PIN code Using the Locks menuEntering the PIN code Changing your PIN codePress z to highlight Edit Rating Limits and press Enter Blocking TV programs and movies by rating V-ChipTo block and unblock TV programs and movies Independent rating system for broadcastersLocking video inputs Blocking channelsUnlocking programs temporarily Using the GameTimer Using the front panel lock featureTroubleshooting Feature To SAP modeClosed caption problems V-Chip feature is available for the U.S. V-Chip system onlyLED indications TV Guide On Screen FAQs Setup101 TV Guide On Screen FAQs On Screen system?Appendix Lamp unit replacement and careWhen to replace the lamp unit Replacing the lamp unitHow to replace the lamp unit Grasp the lamp unit handle and gently pull the lamp unitReplace the thumb screw and hand-tighten Call Tacp Consumer Solutions atDisposing of the used lamp unit Specifications Television SystemLimited United States Warranty For DLP Television Models108 109 87Ð90 IndexChannel programming 2Ð5 Picture adjustmentsPicture-out-picture POP 106Toshiba America Consumer PRODUCTS, L.L.C
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