Toshiba BDX5400KC manual Troubleshooting, ProblemSolution

36Troubleshooting

Troubleshooting

If you experience any of the following difficulties while using this unit, check the list below before consulting your nearest TOSHIBA dealer.

Problem:Solution:

No reaction to the remote control.

Connect the product to the power outlet. Point the remote control at the product. Insert the batteries correctly.

Insert new batteries in the remote control.

No video signal on the display device.

Turn on the TV.

Set the TV to the correct external input. Select the correct video resolution. Set TV System of TV correctly

Incorrect or no audio / video signal	If the unit is connected to the unauthorized display device with an HDMITM
	cable, the audio/video signal may not be output.
on the amplifier/display device via
	Ensure the amplifier/display devices setting match the Blu-ray Disc™
HDMITM cable.
	player.
No high-definition video signal on	Does the disc contain high-definition video? High-definition video is not
the TV.	available when the disc does not contain it.
	Does the TV support high-definition video? High-definition video is not
	available when the TV does not support it.
No audio signal from the loudspeakers	Turn on the audio system.
of the audio system.	Set the audio system to the correct external input.
	Increase the volume level of the audio system.
No 3D effectiveness.	Set Blu-ray 3D Mode to Auto.
	Connecting to a 3D TV.
	Playback a 3D disc.
	Wear 3D glasses.

Cannot play back a disc.

Make sure that the Blu-ray Disc™ player supports the disc.

Make sure that the Blu-ray Disc™ player supports the region code of the DVD or Blu-ray Disc™.

Clean the disc.

Cannot connect to the network.

Check that the LAN cable connection is properly made.

Check that the broadband router and/or modem is correctly connected. Check the Network Connection Setting.