Troubleshooting via the System Status Menu | Polycom 1725-36028-001

SpectraLink 8000 Telephony Gateway Administration Guide

19	Troubleshooting via the System Status Menu	..................... 91
	Access Point Status	93
	Error Status	94
	Network Status	99
	Telephone Line Status	101
	Wireless Telephone Status	102
	Software Version	104
20	Wireless Device Planning Worksheet	105
21	Safety Notices	107
22	Index	109

8	PN: 1725-36028-001_T.doc

Image 8

Polycom 1725-36028-001 manual Troubleshooting via the System Status Menu, Safety Notices, Index, Access Point Status

Contents

Utilizing SpectraLink Radio Protocol SRP Administration GuideSpectraLink 8000 Telephony Gateway Trademark Information Patent InformationCopyright Notice Contact Information About This Guide Polycom Model NumbersReferenced Documents SpectraLink 8000 SVP Server Administration Guide for SRP Customer Support Icons and ConventionsDeploying Enterprise-Grade Wi-Fi Telephony Best Practices Guide for Deploying SpectraLink 8020/8030 Wireless Contents Telephone Interface ConfigurationInstallation and Configuration Steps Site Preparation 5 Pre-Installation Verification 6 Install SpectraLink 8000 Telephony Gateway7 SpectraLink 8000 Telephony Gateway Administration 8 Connecting to the SpectraLink 8000 Telephony Network Configuration Set or Change PasswordTelephone Line Configuration Features Programming Menu Troubleshooting via the System Status Menu Safety NoticesIndex Wireless Device Planning Worksheet SpectraLink Overview System Architecture SpectraLink Voice Priority SVP and Quality of Service System Timing SpectraLink Wireless Telephones System SpeedSystem Components SpectraLink 8000 Telephony Gateway Router Access pointsEthernet switch Administrative computer SpectraLink 8000 SVP Server System Diagram Ethernet switch The Front Panel of the SpectraLink 8000 Telephony Gateway 4 Timing Master Installation and Configuration Steps ConditionalPage Site Preparation Required Materials Grounding materials per section below Grounding Instructions IP addressing LAN RequirementsNetwork infrastructure Location of SpectraLink 8000 Telephony Gateway and SVP Server Prepare Demarcation Demarc Blocks Telephone Interface ConfigurationModem administration SpectraLink 8000 Telephony Gateway Administration Guide Connect Telephone Lines to Demarc Blocks Install Telephone Demarc BlocksAssign and Program Telephone Ports Telephone Ports Two-wire analog or digital demarc block25 PAIR MALE CONNECTOR CABLE TO GATEWAY CONNECTOR A TX denotes data transmitted from the telephone system to the Gateway Four-wire digital demarc block Connector ATelephone Ports Four-wire digital demarc block Connector B 25 PAIR MALE CONNECTOR CABLE TO GATEWAY CONNECTOR BTelephone Ports Check Components Pre-Installation VerificationVerify Pre-Installation Requirements Page Install SpectraLink 8000 Telephony Gateway Mount to Rack or WallConnector A is… To Mount Safety Mount the SpectraLink 8000 Telephony Gateway to rackMount the SpectraLink 8000 Telephony Gateway to wall Grounding instructions All system units must be grounded to a protective earth by means of the grounding stud located on the rear panel. Refer to the illustration below for recommended continuity connection Mount Gateway Installing Multiple SpectraLink 8000 Telephony GatewaysInstall bonding straps Install IPC cables Connect power Connect five or more SpectraLink 8000 Telephony GatewaysConnect SpectraLink 8000 Telephony Gateway to Demarc Blocks Connect SpectraLink 8000 Telephony Gateway to LAN Status 1 should be blinking on each SpectraLink 8000 Telephony Gateway Page SpectraLink 8000 Telephony Gateway Administration Overview SpectraLink 8000 Telephony Gateway Administration Guide SpectraLink 8000 Telephony Gateway Configuration Sequence Send All 11. Perform AP coverage test per Certifying the Wireless Telephones Press Navigating through the Administration Console ScreensTo Perform this Function Page Connecting to the SpectraLink 8000 Telephony Gateway Connect via the Serial Port Select a SpectraLink 8000 Telephony Gateway to Administer If using a serial connection, only the SpectraLink 8000 Telephony Gateway that is connected via the serial cable is shown 5. Unplug the serial cable Connecting via Telnet Connecting via External Modem Configure modem internal settings US Robotics Sportster Connecting via Internal Modem Connect the modemPage Function Main MenuMenu Option Page Network Configuration Subnet Mask The network administrator must define the subnet mask correct setting from the DHCP server. The DHCP setting is only valid when the IP address is also acquired using DHCP Press Esc to return to the SpectraLink 8000 System menu Set or Change Password Page SpectraLink 8000 Telephony Gateway Configuration OAI hostname Valid entries Valid source location entries are Press Esc to return to the NetLink Wireless Telephone System menu Reset the SpectraLink 8000 Telephony Gateway Page Telephone Line Configuration Adding or Changing a Handset 3. Write the MAC address on the Wireless Planning Device Worksheet Deleting a Handset 2. Use the arrow keys to highlight the line to be deleted3. Press D to delete the handset information 4. Press Y to accept changesPage Features Programming Menu Page Feature Programming no Softkeys Interface Guide for your system Programming Digital PBX FeaturesProgramming Analog PBX Features 3. Type F to assign the FLASH function Programming the ADMIN Feature Menu Programming no softkeys To change the menu settings 4. Repeat for each menu as needed Page Softkey and Shortcut Key Programming Sample screen Scroll to remaining options Speakerphone softkey programming SpectraLink 8020/8030 only Softkey Label Software Maintenance Software Updates Updating Larger Systems Using FTPFTP procedure To transfer the software using FTP Updating Wireless Telephone Software Normal download messages Backup and Restore SpectraLink 8000 Telephony Gateway Configuration Download failure or recovery messages get config.bin gateway1.bin Troubleshooting via the System Status Menu Error Status Displays alarm and error message information Access Point Status D is day, HH is hours, MM is minutes, and SS is seconds Error StatusUnless noted otherwise, times are displayed using the format Alarm Error Description Reset = reset SpectraLink 8000 Telephony Gateway Alarm 1 SpectraLink Radio Protocol See Network Status section Network Status RX Broadcast The number of broadcast packets and bytes received Telephone Line Status Wireless Telephone Status WT MAC The MAC address of the handset Software Version Wireless Device Planning Worksheet Host Switch TypeWireless Telephones per AP Switch Port ID IP Address SpectraLink 8000 Telephony Gateway Administration Guide Safety Notices Page Index