Troubleshooting via the System Status Menu
Access Point Status
During a call, handsets send information about their APs to the SpectraLink 8000 Telephony Gateway. The SpectraLink 8000 Telephony Gateway maintains information on the last 16 APs on which it has received reports and displays this information on the Access Point Status screen. Your wireless LAN vendor, and/or Polycom Customer Support will use the data on this screen to troubleshoot AP problems.
From the System Status Menu, select Access Point Status. The screen displays a maximum of 16 APs, one per row. If the list is full and a different AP is used by a handset, the AP that has not been heard from for the longest time is replaced. A sample screen is displayed here.
Access Point MAC: The MAC address of the AP.
NumWTs: The number of handsets currently in communication with this AP.
MaxWTs: The maximum number of handsets that have simultaneously used the AP since last reset.
NotBest: The number of times a handset indicates that it is not using the best AP.
Last Heard: The time a report from a handset was received that included information about the AP. A significant difference between
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