Troubleshooting via the System Status Menu | Polycom 1725-36028-001

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Polycom 1725-36028-001 manual Troubleshooting via the System Status Menu

Contents

SpectraLink 8000 Telephony Gateway Administration GuideUtilizing SpectraLink Radio Protocol SRP Contact Information Trademark InformationPatent Information Copyright Notice SpectraLink 8000 SVP Server Administration Guide for SRP About This GuidePolycom Model Numbers Referenced Documents Best Practices Guide for Deploying SpectraLink 8020/8030 Wireless Customer SupportIcons and Conventions Deploying Enterprise-Grade Wi-Fi Telephony Site Preparation ContentsTelephone Interface Configuration Installation and Configuration Steps 8 Connecting to the SpectraLink 8000 Telephony 5 Pre-Installation Verification6 Install SpectraLink 8000 Telephony Gateway 7 SpectraLink 8000 Telephony Gateway Administration Features Programming Menu Network ConfigurationSet or Change Password Telephone Line Configuration Wireless Device Planning Worksheet Troubleshooting via the System Status MenuSafety Notices Index System Architecture SpectraLink Overview System Timing SpectraLink Voice Priority SVP and Quality of Service SpectraLink 8000 Telephony Gateway SpectraLink Wireless TelephonesSystem Speed System Components Ethernet switch Access pointsRouter SpectraLink 8000 SVP Server Administrative computer Ethernet switch System Diagram The Front Panel of the SpectraLink 8000 Telephony Gateway 4 Timing Master Conditional Installation and Configuration StepsPage Required Materials Site Preparation Grounding materials per section below Grounding Instructions Network infrastructure LAN RequirementsIP addressing Location of SpectraLink 8000 Telephony Gateway and SVP Server Modem administration Telephone Interface ConfigurationPrepare Demarcation Demarc Blocks PN 1725-36028-001T.doc Assign and Program Telephone Ports Install Telephone Demarc BlocksConnect Telephone Lines to Demarc Blocks 25 PAIR MALE CONNECTOR CABLE TO GATEWAY CONNECTOR A Two-wire analog or digital demarc blockTelephone Ports Telephone Ports Four-wire digital demarc block Connector ATX denotes data transmitted from the telephone system to the Gateway Ports Four-wire digital demarc block Connector B25 PAIR MALE CONNECTOR CABLE TO GATEWAY CONNECTOR B Telephone Verify Pre-Installation Requirements Pre-Installation VerificationCheck Components Page To Mount Install SpectraLink 8000 Telephony GatewayMount to Rack or Wall Connector A is… Grounding instructions SafetyMount the SpectraLink 8000 Telephony Gateway to rack Mount the SpectraLink 8000 Telephony Gateway to wall All system units must be grounded to a protective earth by means of the grounding stud located on the rear panel. Refer to the illustration below for recommended continuity connection Install bonding straps Installing Multiple SpectraLink 8000 Telephony GatewaysMount Gateway Install IPC cables Connect SpectraLink 8000 Telephony Gateway to LAN Connect powerConnect five or more SpectraLink 8000 Telephony Gateways Connect SpectraLink 8000 Telephony Gateway to Demarc Blocks Status 1 should be blinking on each SpectraLink 8000 Telephony Gateway Page SpectraLink 8000 Telephony Gateway Administration Overview PN 1725-36028-001T.doc SpectraLink 8000 Telephony Gateway Configuration Sequence 11. Perform AP coverage test per Certifying the Wireless Telephones Send All To Perform this Function Navigating through the Administration Console ScreensPress Page Connect via the Serial Port Connecting to the SpectraLink 8000 Telephony Gateway Select a SpectraLink 8000 Telephony Gateway to Administer If using a serial connection, only the SpectraLink 8000 Telephony Gateway that is connected via the serial cable is shown 5. Unplug the serial cable Connecting via External Modem Connecting via Telnet Configure modem internal settings US Robotics Sportster Connect the modem Connecting via Internal ModemPage Menu Option Main MenuFunction Page Network Configuration Subnet Mask The network administrator must define the subnet mask correct setting from the DHCP server. The DHCP setting is only valid when the IP address is also acquired using DHCP Press Esc to return to the SpectraLink 8000 System menu Set or Change Password Page SpectraLink 8000 Telephony Gateway Configuration OAI hostname Valid entries Valid source location entries are Press Esc to return to the NetLink Wireless Telephone System menu Reset the SpectraLink 8000 Telephony Gateway Page Adding or Changing a Handset Telephone Line Configuration 3. Write the MAC address on the Wireless Planning Device Worksheet 4. Press Y to accept changes Deleting a Handset2. Use the arrow keys to highlight the line to be deleted 3. Press D to delete the handset informationPage Features Programming Menu Page Feature Programming no Softkeys Programming Analog PBX Features Programming Digital PBX FeaturesInterface Guide for your system 3. Type F to assign the FLASH function Programming the ADMIN Feature Menu Programming no softkeys To change the menu settings 4. Repeat for each menu as needed Page Softkey and Shortcut Key Programming Sample screen Scroll to remaining options Speakerphone softkey programming SpectraLink 8020/8030 only Softkey Label Software Updates Software Maintenance FTP procedure Using FTPUpdating Larger Systems To transfer the software using FTP Normal download messages Updating Wireless Telephone Software Download failure or recovery messages Backup and Restore SpectraLink 8000 Telephony Gateway Configuration get config.bin gateway1.bin Troubleshooting via the System Status Menu Error Status Displays alarm and error message information Access Point Status Unless noted otherwise, times are displayed using the format Error StatusD is day, HH is hours, MM is minutes, and SS is seconds Error Description Alarm Reset = reset SpectraLink 8000 Telephony Gateway Error Description 1 SpectraLink Radio Protocol See Network Status section Network Status RX Broadcast The number of broadcast packets and bytes received Telephone Line Status Wireless Telephone Status WT MAC The MAC address of the handset Software Version Switch Port ID IP Address Wireless Device Planning WorksheetHost Switch Type Wireless Telephones per AP PN 1725-36028-001T.doc Safety Notices Page Index