Troubleshooting guide
Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the solutions indicated in the chart do not solve the problem, consult your dealer for instructions.
The following do not indicate a problem with this unit: ≥Regular disc rotating sounds.
≥Image disturbance during search.
To reset this unit |
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To restore the unit if it freezes | ≥Press and hold [Í/I] on the main unit for 3 seconds. (The settings remain unchanged.) | — | ||
due to one of the safety |
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devices being activated |
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To return all settings other than | ≥Select “Yes” in “Default Settings” in the Setup menu. | 32 | ||
some settings to the factory | This returns all values in the Setup menu and the |
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preset | Control”, |
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To return to the factory preset | ≥Reset the unit as follows: | — | ||
(No setting) | 1 Press [Í/I] on the unit to turn off the unit. |
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| 2 Press and hold [;] and press [Í/I] and [< OPEN/CLOSE] on the unit at the same time |
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| for more than 5 seconds until “HELLO” is displayed on the unit. |
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| 3 The power is turned on and then turned off automatically. |
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Power |
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No power. | ≥Insert the AC mains lead securely into a household mains socket. | 10 | ||
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The unit switches to standby mode. | ≥One of the unit’s safety devices is activated. Press [Í/I] on the main unit to turn the unit on. | — | ||
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Power of this unit is turned off | ≥If connected with an HDAVI Control 4 compatible TV (VIERA) with the “Intelligent Auto | — | ||
when the input for the TV is | Standby” setting activated on the TV, when switching the TV input, the unit will be |
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switched. | automatically turned to standby. For details please read the operating instructions of the TV. |
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Operation |
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Cannot operate the television | ≥Change the manufacturer code of the remote control. In |
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or amplifier/receiver. | some cases, even if you change the code, the remote |
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The remote control doesn’t | control may not be operated depending on the type of the |
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work properly. | televisions or amplifier/receivers. |
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| ≥It may be necessary to set the manufacturer code or the remote control code again after | |||
| changing the batteries for remote control. | 41 | ||
| ≥The remote control and main unit are using different codes. Change the code on the remote | |||
| control. |
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| Press and hold [OK] and the indicated number button at the same time for more than 5 |
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| seconds. | 5 | ||
| ≥The batteries are depleted. Replace them with new ones. | |||
| ≥You are not pointing the remote control at the main unit’s remote control signal sensor during | 5 | ||
| operation. | — | ||
| ≥Colored glass may obstruct the signal reception/transmission. | |||
| ≥Don’t place the signal sensor in direct sunlight or in areas that may be subject to sunlight exposure. | — | ||
The unit is on but cannot be | ≥Confirm the correct drive is selected. | 16 | ||
operated. | ≥Some operations may be prohibited by the disc. | — | ||
| ≥The unit is hot (“U59” appears on the display). Wait for “U59” to disappear. | 37 | ||
| ≥One of the unit’s safety devices may have been activated. | — | ||
| Reset the unit as follows: |
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| 1 Press [Í/I] on the main unit to switch the unit to standby. |
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| If the unit doesn’t switch to standby, press and hold [Í/I] on the main unit for about 3 |
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| seconds. The unit is forcibly switched to standby. |
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| Alternatively, disconnect the AC mains lead, wait one minute, then reconnect it. |
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| 2 Press [Í/I] on the main unit to switch it on. If the unit still cannot be operated, consult the |
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| dealer. | — | ||
| ≥Condensation has formed. Wait 1 to 2 hours for it to evaporate. | |||
Play fails to start even when | ≥Insert the disc correctly with the label facing up. | 16 | ||
[1] (PLAY) is pressed. | ≥The disc is dirty. | 3 | ||
Play starts but then stops | ≥You tried to play a blank disc or unplayable disc on this unit. | 6, 7 | ||
immediately. | ≥[DivX] If playing DivX VOD content, refer to the homepage where you purchased it. | 24 | ||
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Cannot eject disc. | ≥The unit may have a problem. While the unit is off, press and hold [;] and [< OPEN/ | — | ||
| CLOSE] on the main unit at the same time for about 5 seconds. Remove the disc and consult |
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| the dealer. |
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Startup is slow. | ≥Make sure that “Quick Start” is set to “On”. If connected with an HDAVI Control 4 compatible | 32 | ||
It takes time before play starts. | TV (VIERA) with the “Standby Power Save” setting activated on the TV, even with “Quick |
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Start” set to “On”, when the TV is in standby mode, the unit may take some time to startup. | — | |||
| ≥Startup takes time in the following situations. | |||
| – Immediately after a power failure or the AC mains lead is connected. |
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| – When the unit is connected with an HDMI cable. | — | ||
| ≥[DivX] This is normal on DivX video. | |||
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Cannot set “On” in “24p | ≥Only when the unit is connected to the HDMI terminal of a TV supporting 24p you can select “On”. In | 31 | ||
Output”. | some cases where the unit is connected to a TV via an amplifier/receiver through the HDMI terminals, |
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| you may not be able to select “On”. In this case, connect the unit to a TV through the HDMI terminal and |
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| connect it to the amplifier/receiver through any terminal other than HDMI. |
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