Panasonic DMP-B500 operating instructions Troubleshooting guide, To reset this unit, Power

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Troubleshooting guide

Before requesting service, please perform the following steps.

Do you have the latest firmware installed?

Firmware updates may be released to correct operating irregularities that are discovered with certain movies. (> 34)

4

Make the following checks and visit our website for more information.

For USA : http://www2.panasonic.com/consumer-electronics/support/ Enter the model number.

For Canada : http://www.panasonic.ca

4 Even so, you still have trouble,

Visit our website to find a service center.

You can find a service center near you easily on our website.

Other support information:

“Customer Services Directory (United States and Puerto Rico)” (> 54) or “Limited Warranty (Only for Canada)” (> 55).

The following do not indicate malfunction.

Sound from the AC adaptor during recharging.

The battery pack warming up when recharging or during use.

The surface and area around the unit becoming warm when used for long periods.

Move the unit after waiting for 3 minutes after unplugging the AC adaptor when it needs to be moved or maintained.

Operating noises when the unit is turned on.

Safety devices may be operating when the unit does not respond to operations.

1Press [POWER Í/I] on the unit to turn it off.

If the unit is not turned off, hold down for approximately 3 seconds to force the power off.

2Press [POWER Í/I] on the unit to turn it on.

If operation is still not possible after performing the above operations, consult the dealer where the unit was purchased.

To reset this unit

To return all settings other than some settings to the factory preset.

¾Select “Yes” in “Restore Default Settings” (> 40) in the Setup menu. This returns all values in the Setup menu and the on- screen menu to the default settings, except for the following settings.

j“On-screen Language” j“Network Easy Setting” j“LAN Connection Mode”

j“Access Point Connection Setting” j“IP Address / DNS Settings” j“Proxy Server Settings” j“Lock”

j“Date” j“Time”

j“DVD-Video Ratings” j“BD-Video Ratings”

VQT2J81

(ENG)

To return all settings to the factory preset

¾Only when connecting the AC adaptor, reset the unit as follows:

1 Press [POWER Í/I] on the unit to turn off the unit.

2 Press and hold [POWER Í/I] and [ RETURN] on the unit at the same time for more than 5 seconds.

3 The power will turn on and then turn off.

Power

No power.

¾Check connections to the AC adaptor or battery pack. (> 10)

¾The unit has protection circuitry that is activated if it becomes too hot or too cold. The unit will not work if this occurs. Use the unit between 5 oC (41 oF) and 35 oC (95 oF).

¾Hold down [POWER Í/I] for some time.

¾The unit may not come on immediately after it is turned off. Once the “BYE” display disappears, press [POWER Í/I] and turn the unit on.

Unit turns off automatically.

¾Check connections to the AC adaptor or battery pack. (> 10)

¾The unit turns off after it has been stopped for about

15 minutes (about 5 minutes when the unit is powered by the battery pack) to conserve power (only when “Auto Power Off” in the Setup menu is set to “On”). (> 40) Turn the unit on again.

¾Press [OFF TIMER] and the unit will be turned off automatically. (> 11)

¾Safety devices may be operating. Press [POWER Í/I] and turn the unit on.

¾When using VIERA Link (HDMI), the unit will be automatically turned off if the TV is turned off. If VIERA Link (HDMI) is not being used, set “VIERA Link” settings to “Off”. (> 39)

Cannot charge or the [CHARGE] indicator fails to light.

¾The charging time increases when the temperature is too hot or too cold, and charging may not be possible under some circumstances.

¾Check connections to the AC adaptor or battery pack. (> 10)

Play time dramatically reduced after recharging.

¾The battery pack has reached the end of its service life (It can be recharged about 300 times).

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Contents BD-Video Example Region management informationIf you have any questions contact DVD-VideoImportant Safety Instructions Inside of productBattery pack Lithium ion battery pack BatteriesTable of contents Unit and media care AccessoriesMaintenance Disc and card handlingUser recorded media Media Disc, card and USB device informationCommercially sold discs RR/rRW/rR DLUSB devices SD cardsDiscs that cannot be played in this unit Overview UnitInsert the batteries included Remote controlRemote control transmitter Range of useUsing the unit connected to the AC adaptor Installation of the unitPreparing the Power Supply Using the battery packTurning on/off the unit Easy SettingTurn the unit off automatically Adjusting the pictures on the LCD screen Showing the Function MenuUSB device Loading the disc, SD card or USB deviceDisc SD cardBasic play Playing video contents Changing the slideshow settings To switch from other menus to Avchd or MPEG2 menuTo switch from other menus to shooting date Select the date with 3, 4, 2, 1, and then press OKChapter playback Other operations during playFrame-by-frame Direct PlayStatus messages Screen AspectEnjoying BD-Live or Bonusview in BD-Video Enjoying BD-Live discs with InternetInsert a disc or USB device To switch from other menus to MP3 menuPlaying music Press 3, 4 to select the track and press OKSwitching the display mode Switching the display designChanging the setting of Photo Frame Changing the Photo Frame Timer SettingsPlaying still pictures Useful functions during still picture playPress SUB Menu Press 3, 4 to select Zoom out and press OK Press 3, 4, 2, 1 to select Set and press OK RotateZoom out To select the still pictures in another folderRegarding DivX VOD content Playing DivX videosDisplaying subtitles text What you can change with the on-screen menu Changing settings with the on-screen menuOn-screen menu operations Press DisplayVideo PlayAudio Preparation Using this unit with other equipmentStart playback on this unit Hdmi cable Not includedPower on link Setting Viera Link Hdavi ControlAutomatic input switching Power off linkUsing the sub menu to operate this unit Easy control only with Viera remote controlUsing the Function Menu to operate this unit Press SUB MenuUsing LAN ethernet cable Connecting to a broadband networkUsing Wireless LAN Adaptor Setting for when this unit is used connected to a network Network Easy SettingPrecautions of Wireless LAN Adaptor For wireless LAN connectionWhen you experience problems with settings Enjoying Viera Cast Firmware updatesAutomatically check the firmware Manually updating the firmware Summary of settings Changing the unit’s settingsSetup menu operations Press 3, 4, 2, 1 to select the option and press OKDivX Subtitle Text BD-Live Internet AccessStill Mode paused video Seamless PlayTV Aspect / Hdmi Function Settings DisplayNetwork Others Enjoying High Bit rate Audio of BD-Video Enjoying High Bit rate Audio and VideoAbout audio output ≥ Hdmi AV OUT terminalDivX About MP3/JPEG/DivX/ AVCHD/MPEG2 filesSubtitles text file of DivX Structure of folders that can be played in this unit Indicators Indicators and screen messagesScreen messages Reference Power Troubleshooting guideTo reset this unit Visit our website to find a service centerOperation Card SoundConnection Photo FrameNetwork Other difficulties with playbackSpecifications Particular Purpose LicensesMember of the public via our website below Glossary Local storage Jpeg Joint Photographic Experts GroupLAN Local Area Network Lpcm Linear PCMUser memo Product or Part Name Parts LaborAs of November Date of PurchaseLimited Warranty Only for Canada Panasonic Product Limited WarrantyIndex