Toshiba BDX2000KU owner manual Troubleshooting, Problem Solution

OTHERS

Troubleshooting

If the unit does not perform properly when operated as instructed in this manual, check the unit, consulting the following checklist.

Problem			Solution
No power		-	Check if the AC cord is properly connected.
		- Unplug the AC cord once, and wait for 5-10 seconds and then plug it in again.
No sound or picture	-		Check if the connected TV is turned on.
		- Check if the connections are made securely and correctly.
		- Check whether the connected TV or other device supports HDCP. (This unit will not
			output a video signal unless the other device supports HDCP.)
		- Check whether the output format of this unit (HDMI FORMAT) matches the
			supported input format of other connected device.
Distorted picture	-		Sometimes a small amount of picture distortion may appear.
			This is not a malfunction.
		- Connect this unit directly to the TV. If the composite audio / video cables are
			connected to a VCR, pictures may be distorted due to the copy right protection
			system.
Completely distorted picture	-		Make sure the disc is compatible with this unit.
or black / white picture with
BD / DVD
No sound or distorted sound	-		Adjust the volume.
		- Check if speakers are connected correctly.
		- Check the HDMI connections.
		- Check the settings in “Audio” menu.
Picture freezes momentarily	-		Check the disc for fingerprints / scratches and clean with a soft cloth wiping from
during playback			center to edge.
	-		Clean the disc.
Disc cannot be played back	-		Clean the disc.
		- Ensure the disc label is facing up.
		- Check if the disc is defective by trying another disc.
		- Cancel the ratings control or change the control level.
		- Insert a correct disc that can be played back on this unit.
SD Memory Card cannot be	-		The format of the card does not match that accepted by this unit or the card is not
read			compatible.
No return to start-up screen	-		Reset this unit by turning it off, then on again.
when disc is removed
The unit does not respond to	-		Aim the remote control directly at infrared sensor window on the front panel.
the remote control	-		Reduce the distance to infrared sensor window.
		- Replace the batteries in the remote control.
		- Re-insert the batteries with their polarities (+ / - signs) as indicated.
Buttons do not work or the	-		Q
unit stops responding			To completely reset the unit, press and hold [ON/STANDBY ] on the front panel
			for 10 seconds to shut down the unit or unplug the AC cord from the AC outlet for
			5-10 seconds.
The unit does not respond to	-		Operations may not be permitted by the disc.
some operating commands			Refer to the instructions of the disc.
during playback
The unit cannot read BD /	-		Dew condensation may form inside the unit. Do not use this unit for at least a few
DVD/ CD			hours until its inside gets dry.
		- You are attempting to playback a disc other than one with one of the Logos on
			page 17.
		- Wipe the dirt off the disc or replace the disc.
Angle does not switch	-		The angle cannot be switched for BD / DVD which do not contain multiple angles.
			In some cases multiple angles are only recorded for specific scenes.
Playback does not start when	-		Check the settings in “Parental” menu.
the title is selected
The password for rating level	-		Enter the default password “4737”, then your forgotten password will be cleared.
has been forgotten

INTRODUCTION CONNECTIONS

PLAYBACKFUNCTION SETUPOTHERS

EN 51