3Com 11.3 manual Technical Support, Online Technical, Services

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TECHNICAL SUPPORT

3Com provides easy access to technical support information through a variety of services. This appendix describes these services.

Information contained in this appendix is correct at time of publication. For the most recent information, 3Com recommends that you access the 3Com Corporation World Wide Web site.

Online Technical	3Com offers worldwide product support 24 hours a day, 7 days a week, through
Services	the following online systems:
	■ World Wide Web site
	■ 3Com Knowledgebase Web Services
	■	3Com FTP site
	■ 3Com Bulletin Board Service (3Com BBS)
	■ 3Com FactsSM Automated Fax Service
World Wide Web Site	To access the latest networking information on the 3Com Corporation World Wide
	Web site enter this URL into your Internet browser:
	http://www.3com.com/
	This service provides access to online support information such as technical
	documentation and software library, as well as support options that range from
	technical education to maintenance and professional services.
3Com Knowledgebase	This interactive tool contains technical product information compiled by 3Com
Web Services	expert technical engineers around the globe. Located on the World Wide Web at
	http://knowledgebase.3com.com, this service gives all 3Com customers and
	partners complementary, round-the-clock access to technical information on most
	3Com products.
3Com FTP Site	Download drivers, patches, software, and MIBs across the Internet from the 3Com
	public FTP site. This service is available 24 hours a day, 7 days a week.
	To connect to the 3Com FTP site, enter the following information into your FTP
	client:
	■	Hostname: ftp.3com.com
	■	Username: anonymous
	■	Password: <your Internet e-mail address>

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Contents New Installation for Enterprise OS Software 95052-8145 3Com CorporationBayfront Plaza Santa Clara, CaliforniaContents 3COM Corporation Limited Warranty This Guide How to UseAbout this Guide IntroductionConvention Description ConventionsList conventions that are used throughout this guide Icon Alerts you toThis guide apply to all software packages ﬂash memory card for ﬁrst time NETBuilder II installationsOverview SoftwareChange the primary boot source default as needed Install System Software and Boot See ChapterInstall software from a ﬂash memory card Change the Primary Boot Source See ChapterFlash Memory Card Installing Software and Booting Netbuilder II SystemInstalling Software Performing Initial Boot Booting fromNETBuilder II System Making a BackupFlash Memory CardFlash Card Using the BackupPress Reset buttons to reboot Using the Boot Changing the Boot SourceCommand Conﬁguring Primary Boot SourceAt the Enterprise OS prompt, enter Primary Boot Source menu is displayedChanging the Boot Source Logging on to Configuring Basic SettingsSystem Learning About Setting Up IP RoutingUser Interfaces Application Menu-Driven Versus of three ways Command-Line InterfaceWeb Link Interface Description Log in as root. TypeMain menu Level 1 is displayed Abbreviated Syntax Full-Form SyntaxSymbol Description SymbolsCan be abbreviated to Full and Abbreviated Syntax ExamplesCan be shortened by abbreviating it to Entering Service Names in Command Lines Variations in Command SyntaxDetermining the Display of Ports and Virtual Ports Command History Substitution Using AliasesPrivilege Level Strings Syntax for Assigning ValuesNumeric Values NamesPort and Path Naming Restrictions Media Addresses An example of a Frame Relay address Bridge/router or tunnel switches. In the global addressingAsynchronous Transfer Mode ATM address Decimal. The Dlci identiﬁes a virtual circuit on the FrameNetwork Layer Addresses Addresses are the same 00003333%080002005678 For more information on Internet addresses, subnet masks,Followed by the MAC address Network from all other IPX networks. The following exampleGetting Help Level PasswordObtaining Network Manager PrivilegeInformation Setting the Time and DateSetting System AdministratorSETDefault -SYS SysCONtact = John Smith 408 IPX OSI Assign Internet addresses to individual ports usingAssigning an IP Address to a bridge/router Port DELete -SNMP COMmunity Anycom RemoteManager Enable the Snmp service by enteringCOMmunity Configuring Basic Settings Technical Support ServicesOnline Technical 408 727 Access by Analog ModemAccess by Digital Modem 847 262Latin America Country Telephone Number Asia Paciﬁc RimEurope Europe, South Africa, and Middle EastCountry Telephone Number Fax Number Numerics IndexSnmp Snmp 3Com Corporation Limited Warranty Disclaimer