Wacom DTK-2200 user manual Troubleshooting, Try testing Cintiq

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ContentsIndex

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TROUBLESHOOTING

If you are having trouble, Wacom recommends you do the following:

1.If the Wacom driver failed to load properly, first perform the recommended action in any error message that may appear on your screen. If that does not solve the problem, review the troubleshooting procedures in this chapter.

2.If Cintiq does not function properly, refer to display troubleshooting or pen tablet troubleshooting. Your problem may be described there and you can try the solution offered.

3.Open the Wacom pen display Read Me file and look for any information updates.

4.Visit www.wacom.com and choose the Wacom web site for your region where you can check the product FAQs (Frequently Asked Questions).

5.If you are having a compatibility conflict between Cintiq and a new hardware or software

product, see obtaining software updates for information on downloading an updated software driver. Wacom periodically updates the software driver to maintain compatibility with new products.

6.Try testing Cintiq .

7.If you have tried the suggestions in this manual and still cannot resolve the problem, then contact Wacom for Technical Support. See the technical support options and the Read Me file for information on where to obtain support for your region.

Testing Cintiq

Testing controls and input tools

Display troubleshooting

Pen tablet troubleshooting

Technical support options

Obtaining software updates

ContentsIndex

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Contents User’s manual ContentsIndex Table of Contents Glossary About the Manual TopicSee display stand features Unpacking Your CintiqUsing the Cintiq Display Stand Display Stand Features Display Stand Location Mounting Cintiq on the Display Stand Adjusting the Display Incline Adjusting RotationSee using an alternate mount or stand Removing Cintiq from the Display StandSetting UP Your Cintiq System RequirementsHardware Installation DVI-I DVI-D VGACintiq cabling diagram ContentsIndex Software Installation PEN Display Features Getting to Know Your CintiqFront View Hardware control buttonsRear View PEN Features Setting UP Your Work Area Working with Your CintiqContentsIndex Configuring Cintiq for Handedness Using the Grip PENHolding the PEN Positioning ClickingUsing the Side Switch DraggingWorking with Pressure Sensitivity Drawing with Tilt ErasingSee also using the Express View display PEN Display ControlsUsing the Hardware Control Buttons Using the Expresskeys ContentsIndex Using the Touch Strips Default settings are the same for both Touch Strips Working with Multiple Monitors Adjusting the Display Factory PRESETS, AUTO-SYNC, and User SettingsOn Screen Display OSD Settings Color Presets include Power Saving Computer Mode SyncCustomizing Your Cintiq Manage Your Control Panel Settings Control Panel Overview Displays advanced optionsSee also working with multiple tools Calibrating the PEN Display Customizing the PEN Adjusting TIP Feel and DOUBLE-CLICK Adjusting Eraser Feel Advanced TIP and Eraser Pressure SettingsCustomizing Tool Buttons Customizing PEN Display Functions Customizing Tilt SensitivityCustomizing the Expresskeys See using the Touch Strips for more information Customizing the Touch StripsButton Functions Function Name DescriptionImportant Because the Enter Windows and Return Mac keys Choose from OPEN/RUN Strokes Mouse mode Are shown Using and Customizing the Radial Menu Working with Display Toggle APPLICATION-SPECIFIC Settings Creating AN APPLICATION-SPECIFIC Setting Changing APPLICATION-SPECIFIC Settings Removing APPLICATION-SPECIFIC SettingsWorking with Multiple Tools Renaming the Tablet in the Tablet List Troubleshooting Try testing CintiqTesting Cintiq ContentsIndex Testing Controls and Input Tools Testing the Hardware Control Buttons Testing the ExpresskeysTesting the Touch Strips Testing a PEN Display Troubleshooting General Display ProblemsAny changes to the contrast setting should be made in small VGA Problems PEN Tablet Troubleshooting General ProblemsControls and input tools Contents Index ContentsIndex WINDOWS-SPECIFIC Problems MAC-SPECIFIC Problems See technical support optionsContentsIndex Technical Support Options Obtaining Software Updates Frequently Asked Questions See managing preferences Care and Maintenance Caring for CintiqReplacing the PEN NIB For replacement parts, see ordering parts and accessories Other Useful Information Optional Display Configurations Using AN Alternate Mount or Stand ContentsIndex ContentsIndex Cable Removal and Replacement Mount Cintiq on the display stand Uninstalling Cintiq Using the Express View Display Managing Preferences Installing Multiple Tablets Using Applications Integrated for Tablet Control Importing Expert Settings PEN and Digital INK Capabilities in Windows Product Information 103Ordering Parts and Accessories Available Parts and AccessoriesGlossary 106 107 Index 109 110 Wacom International Offices Wacom Technology Corporation Wacom Europe Gmbh