Wacom DTK-2200 user manual PEN Tablet Troubleshooting, General Problems

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ContentsIndex

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PEN TABLET TROUBLESHOOTING

If you encounter problems with the tablet portion of the interactive pen display, see the following tables. Your problem may be described here, and you can try the solution offered. See the pen display Read Me file for the latest information updates.

For additional information, visit the Wacom web site at http://www.wacom.com.

General problems

Windows-specific problems

Mac-specific problems

GENERAL PROBLEMS

The computer does not have	Check if there is an available USB port on a USB hub. If not available
an available USB port.	you will need to add a USB hub or USB card.

A USB device plugged into the	1.	Make sure the pen display itself is properly connected to a working
pen display USB accessory		USB port on your computer.
port does not function.	2.	Be sure the pen display is powered on and that the power LED
	2.
		lights blue. The pen display contains a powered USB hub and the
		accessory port will not work when the power is off.
	3.	If the USB device does not work, try plugging it into a USB port
		directly on your computer.
	4.	If the USB device still does not function properly, contact the
		manufacturer for that particular device.

The Cintiq power LED is off.	Make sure the pen display is turned on.
	Check that the AC power adapter is plugged into both the pen display
	and an active power outlet.
	Use only a power adapter specified for use with your pen display.
	Other adapters may cause damage to your product.

The pen works only in mouse	The driver software for the tablet portion of the pen display was not
mode, and does not draw or	installed or did not load properly.
write with pressure sensitivity.	•	Make sure the driver software is installed and functioning.
	•	Make sure the driver software is installed and functioning.
	•	Install the driver software in accordance with step 2: software
		installation .

The pen does not draw or	Some applications require that you turn on the pressure capabilities
write with pressure sensitivity.	within the application or selected tool before the pen will respond as a
	pressure-sensitive tool.
	Verify also that your application supports pressure sensitivity.

Clicking is difficult.	Open the Wacom Tablet control panel and go to the PEN tab. Try using
	a lighter TIP FEEL.

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Contents User’s manual ContentsIndex Table of Contents Glossary Topic About the ManualUnpacking Your Cintiq See display stand featuresUsing the Cintiq Display Stand Display Stand Features Display Stand Location Mounting Cintiq on the Display Stand Adjusting Rotation Adjusting the Display InclineRemoving Cintiq from the Display Stand See using an alternate mount or standSystem Requirements Setting UP Your CintiqDVI-I DVI-D VGA Hardware InstallationCintiq cabling diagram ContentsIndex Software Installation Getting to Know Your Cintiq PEN Display FeaturesHardware control buttons Front ViewRear View PEN Features Working with Your Cintiq Setting UP Your Work AreaContentsIndex Using the Grip PEN Configuring Cintiq for HandednessHolding the PEN Clicking PositioningUsing the Side Switch DraggingWorking with Pressure Sensitivity Erasing Drawing with TiltPEN Display Controls See also using the Express View displayUsing the Hardware Control Buttons Using the Expresskeys ContentsIndex Using the Touch Strips Default settings are the same for both Touch Strips Working with Multiple Monitors Factory PRESETS, AUTO-SYNC, and User Settings Adjusting the DisplayOn Screen Display OSD Settings Color Presets include Computer Mode Sync Power SavingCustomizing Your Cintiq Manage Your Control Panel Settings Displays advanced options Control Panel OverviewSee also working with multiple tools Calibrating the PEN Display Customizing the PEN Adjusting TIP Feel and DOUBLE-CLICK Advanced TIP and Eraser Pressure Settings Adjusting Eraser FeelCustomizing Tool Buttons Customizing Tilt Sensitivity Customizing PEN Display FunctionsCustomizing the Expresskeys Customizing the Touch Strips See using the Touch Strips for more informationFunction Name Description Button FunctionsImportant Because the Enter Windows and Return Mac keys Choose from OPEN/RUN Strokes Mouse mode Are shown Using and Customizing the Radial Menu Working with Display Toggle APPLICATION-SPECIFIC Settings Creating AN APPLICATION-SPECIFIC Setting Removing APPLICATION-SPECIFIC Settings Changing APPLICATION-SPECIFIC SettingsWorking with Multiple Tools Renaming the Tablet in the Tablet List Try testing Cintiq TroubleshootingTesting Cintiq ContentsIndex Testing Controls and Input Tools Testing the Hardware Control Buttons Testing the ExpresskeysTesting the Touch Strips Testing a PEN General Display Problems Display TroubleshootingAny changes to the contrast setting should be made in small VGA Problems General Problems PEN Tablet TroubleshootingControls and input tools Contents Index ContentsIndex WINDOWS-SPECIFIC Problems See technical support options MAC-SPECIFIC ProblemsContentsIndex Technical Support Options Obtaining Software Updates Frequently Asked Questions See managing preferences Caring for Cintiq Care and MaintenanceReplacing the PEN NIB For replacement parts, see ordering parts and accessories Other Useful Information Optional Display Configurations Using AN Alternate Mount or Stand ContentsIndex ContentsIndex Cable Removal and Replacement Mount Cintiq on the display stand Uninstalling Cintiq Using the Express View Display Managing Preferences Installing Multiple Tablets Using Applications Integrated for Tablet Control Importing Expert Settings PEN and Digital INK Capabilities in Windows 103 Product InformationAvailable Parts and Accessories Ordering Parts and AccessoriesGlossary 106 107 Index 109 110 Wacom Technology Corporation Wacom Europe Gmbh Wacom International Offices