Motorola DCT6400 manual Troubleshooting, Problem, Possible Solution

Page 39

TROUBLESHOOTING

TROUBLESHOOTING

Before calling your service provider, review this troubleshooting guide. This information is to help you quickly solve a problem. If your problem still exists, contact your service provider.

Problem	Possible Solution

The DCT* will not	Verify that the AC power cord is connected to the DCT*
power on	and an AC outlet.
	If the DCT* is connected to a switched outlet on another
	unit, verify that that unit is powered on.
	Press the POWER button on the DCT* front panel instead
	of the remote control. The batteries in the remote control
	may be depleted.
	The DCT* may have received a software update and
	may not power on while the new software is being
	installed. Try again in a few minutes.

The remote control	Verify that the remote control is in “Cable” mode.
does not work	Verify that there are no obstructions between the remote
	Verify that there are no obstructions between the remote
	control and the DCT*. Aim the remote control directly at
	the DCT* front panel, not the TV or VCR.
	The angle between the remote control and the DCT*
	may be too large. Stand in front of the DCT* and not too
	far to either side.
	Press and release operation keys one at a time, firmly
	and deliberately.
	Try changing channels using the buttons on the DCT*
	front panel.
	Check the batteries in the remote control. Install new
	batteries if needed.

32

Image 39

Contents OPTION GUIDE SELEC T INFO MENU POWERMSGS ON RECORD REMOTEREPAIRS NOTE TO CATV SYSTEM INSTALLERDO NOT REMOVE COVER OR BACK NO USER-SERVICEABLE PARTS INSIDE REFER SERVICING TO QUALIFIED SERVICE PERSONNELIMPORTANT SAFETY INSTRUCTIONS Page 24 Heat Regulatory InformationDeclaration of Conformity 23 Battery usageSoftware License SOFTWARE LICENSE You mayYou may not Contact Us Canadian ComplianceDCT6400 Series User Guide CONTENTSData Devices Data FeaturesTroubleshooting Recording Your ConnectionsINTRODUCTION FRONT PANEL CABLEPass Card BACK PANEL AC Switched OutletY Pb Pr Interactive Program Guide Turning Power On and OffAdjusting the Volume Changing ChannelsDIGITAL VIDEO RECORDER DVR What is DVR?Simultaneously Record Two Shows Record two programs from two different channels at the same timeSimultaneously Record Two Shows and Watch a Recorded Program OPTIMIZING YOUR DCT* FOR HIGH DEFINITION TV Page blank. If this occurs, you can view the settings on the LED DCT6400 Series User GuideUser Settings If you are not using an HDTV with the DCT*, selecting aTurns closed captions off or on. The LED panel displays the to 480i, this setting defaults to OFF and cannot be changedSets the opacity of the closed captions foreground. Defaults programming to fill your widescreen display. Stretch canSetting ON-SCREEN GRAPHICS The YPbPr Output setting can be configured from the on-screen menuCONNECTING YOUR DCT RF Input - SDTV Video Connection OptionsComponent video Y Pb Pr - HDTV and SDTV S-Video - SDTVV E N T I L A T E Important Safety ConsiderationsIEEE CONNECTING YOUR DCT* TO A HDTV - VIDEO ONLYDCT6400 Series HDTVIEEE Connecting HDTV - Video OnlyINPUT CONNECTING YOUR DCT* TO A HDTV - AUDIO ONLYAudio Optical connection connection OptionalConnecting HDTV - Audio Only A/V receiver CONNECTING YOUR DCT* TO AN A/V RECEIVER - AUDIO ONLYEither / or DCT6400 SeriesOptical OPTICAL SPDIF Connecting an A/V Receiver - Audio OnlyS-Video CONNECTING YOUR DCT* TO A STEREO TVDCT6400 Series Stereo TVConnecting a Stereo TV Stereo TV CONNECTING YOUR DCT* TO A STEREO TV AND STEREO VCRCable in Stereo VCRConnecting a Stereo TV and Stereo VCR A/V receiver CONNECTING YOUR DCT* TO AN A/V RECEIVER, TV, AND VCRStereo VCR Stereo TVConnecting an A/V Receiver, TV, and VCR A/V receiver RECORDING YOUR CONNECTIONSHDTV / SDTV Stereo receiverDATA DEVICES Data FeaturesTROUBLESHOOTING ProblemPossible Solution Verify that the MUTE button on the DCT* or the remote graphics, closed There is no videoon the TV screen There are noWide screen TVs display 43 programs in this format There are black This may occur on a 43 TV if the 43 OVERRIDE setting