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Chapter 5
Troubleshooting and support
Solution: If you have an answering machine on the same phone line with the HP
•Disconnect the answering machine and then try receiving a fax. If faxing is successful without the answering machine, the answering machine might be causing the problem.
•Reconnect the answering machine and record your outgoing message again. Record a message that is approximately 10 seconds in duration. Speak slowly and at a low volume when recording your message. Leave at least 5 seconds of silence at the end of the voice message. There should be no background noise when recording this silent time. Try to receive a fax again.
Cause: You have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), and the Distinctive Ring setting on the HP
Solution: If you have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), make sure that the Distinctive Ring setting on the HP
NOTE: The HP
If you are not using a distinctive ring service, make sure that the Distinctive Ring setting on the HP
Cause: The Distinctive Ring setting is not set to All Rings (and you are not using a distinctive ring service).
Solution: If you are not using a distinctive ring service, make sure that the Distinctive Ring setting on the HP
Cause: The fax signal level might not be strong enough, which can cause fax reception problems.
Solution: If the HP
•If you are using a splitter or extension cables, try removing them and connecting the HP
•To find out if other equipment is causing a problem, disconnect everything except the HP All-
Cause: The memory of the HP
Solution: If Backup Fax Reception is enabled and there is an error condition on the HP All-
•The HP
•There is no paper loaded in the input tray.
•There is a paper jam.
64 Troubleshooting and support