Chapter 5

If the problem persists, contact your Internet service provider.

Troubleshooting and support

The HP All-in-One cannot send faxes, but can receive faxes

Cause: The HP All-in-One is not set up properly for faxing.

Solution: Follow the instructions provided in this guide to set up the HP All-in-One properly for faxing, based on the equipment and services you have on the same phone line as the HP All- in-One. Then, run a fax test to check the status of the HP All-in-One and to make sure you set it up properly.

The HP All-in-One prints a report with the results of the test. If the test fails, review the report for information on how to fix the problem.

Cause: The HP All-in-One might be dialing too fast or too soon.

Solution: You might need to insert some pauses in the number sequence. For example, if you need to access an outside line before dialing the phone number, insert a pause following the access number. If your number is 95555555, and 9 accesses an outside line, you might insert pauses as follows: 9-555-5555. To enter a pause in the fax number you are typing, press the Space button repeatedly until a dash (-) appears on the display.

If you are using a speed dial entry to send the fax, update the speed dial entry to include pauses in the number sequence.

You can also send the fax using monitor dialing. This enables you to listen to the phone line as you dial. You can set the pace of your dialing and respond to prompts as you dial.

Cause: The number you entered when sending the fax is not in the proper format.

Solution: Check to see that the fax number you entered is correct and in the proper format. For example, you might need to dial a "9" prefix, depending on your phone system.

If your phone line has a PBX system, make sure you are dialing the number for an outside line before dialing the fax number.

Cause: The receiving fax machine is having problems.

Solution: To check this, try calling the fax number from a telephone and listen for fax tones. If you cannot hear fax tones, the receiving fax might not be turned on or connected, or a voice mail service could be interfering with the recipient's phone line. You can also ask the recipient to check the receiving fax machine for any problems.

The HP All-in-One is having problems sending a manual fax

Cause: The recipient's fax machine might not support receiving faxes manually.

Solution: Check with the recipient to see if their fax machine can receive faxes manually.

Cause: You did not press Start Fax Black or Start Fax Color within three seconds of hearing fax tones.

Solution: If you are sending a fax manually, make sure that you press Start Fax Black or Start Fax Color within three seconds of hearing the recipient's fax tones, otherwise the transmission might fail.

Cause: The Fax Speed setting might be set too fast.

Solution: Try setting the Fax Speed to Medium (14400) or Slow (9600), and then resend the fax.

Cause: The HP All-in-One is not detecting an original loaded in the document feeder tray.

Solution: If you did not load an original in the document feeder tray, or if the original is not pushed in far enough, you will be unable to send a fax manually. Load an original in the document

62 Troubleshooting and support

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HP C7288 HP All-in-One cannot send faxes, but can receive faxes, HP All-in-One is having problems sending a manual fax
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C7288, C7250, C7280 specifications

The HP C7280, C7250, and C7288 are part of HP's acclaimed All-in-One (AIO) printer series that blend functionality, speed, and quality in one compact device. Designed for home and small office use, these models stand out for their versatility and advanced features, making them an essential tool in any workspace.

One of the main features of the HP C7280, C7250, and C7288 is their multifunction capability. Each model combines printing, scanning, copying, and faxing, allowing users to perform various tasks without the need for multiple devices. This effective integration saves space and enhances productivity. The printers are equipped with a user-friendly control panel, simplifying navigation through different functions.

The print quality of these models is impressive, boasting a resolution that ensures sharp text and vibrant colors. The HP Vivera ink technology used in these printers plays a crucial role in delivering high-quality prints. This ink formulation provides a broader color gamut and enhanced longevity of prints, making them suitable for both professional documents and high-quality photos.

The HP C7280, C7250, and C7288 also feature built-in wireless connectivity options. Users can print from various devices, including smartphones, tablets, and laptops, making it possible to print from anywhere within range. This wireless technology offers flexibility and convenience, eliminating the clutter of cables in the workspace. Additionally, these models support HP’s ePrint feature, which allows printing via email, enabling users to send print jobs directly to the printer from any location.

Scanning and copying are facilitated by advanced optical scanning technology, which provides clear and precise results. Users can scan documents directly to a USB drive or email, streamlining sharing and archival processes. The automatic document feeder (ADF) featured in these models enhances efficiency, particularly for multi-page documents.

Durability is another characteristic of the HP C7280, C7250, and C7288. Designed for regular use, they come with a robust build quality and are engineered to handle large volumes of printing without frequent maintenance. The energy-efficient design of these printers also contributes to a lower environmental impact, aligning with modern sustainability practices.

In summary, the HP C7280, C7250, and C7288 series All-in-One printers excel in delivering multifunctionality, impressive print quality, and innovative technology. Their wireless capabilities, combined with user-friendly features and robust performance, make them a valuable addition to any home office or small business environment.
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