Chapter 5

Troubleshooting and support

The Printer Not Found screen appears during installation

Cause: A firewall, anti-virus, or anti-spyware application is preventing the HP All-in-One from accessing your computer.

Solution: Uninstall the HP All-in-One software, and then reboot your computer. Temporarily disable the firewall, anti-virus, or anti-spyware, and then reinstall the HP All-in-One software. You can re-enable your firewall, anti-virus, or anti-spyware application after installation is complete. If you see firewall pop-up messages, you must accept or allow the pop-up messages. For more information, see the documentation provided with the firewall software.

Cause: A Virtual Private Network (VPN) is preventing the HP All-in-One from accessing your computer.

Solution: Temporarily disable the VPN before proceeding with the installation.

NOTE: The HP All-in-One functionality will be limited during VPN sessions.

Cause: The Ethernet cable is not plugged in to the router, switch, or hub, or the cable is defective.

Solution: Reinsert the cables. Or, if necessary, try a different cable.

Cause: The HP All-in-One is assigned an AutoIP address instead of DHCP.

Solution: The HP All-in-One is not connected properly to the network. Check the following:

•Make sure all cables are connected properly and securely.

•If the cables are connected properly, your access point, router, or home gateway might not be sending an address. If this is the case, you might need to reset the HP All-in-One.

•Make sure the HP All-in-One is on the correct network.

Cause: The HP All-in-One is on the wrong subnet or gateway.

Solution: Print a network configuration page, and verify that the router and HP All-in-One are on the same subnet and gateway. For more information, see the onscreen Help that came with the HP All-in-One.

For more information, see:

“View and print network settings” on page 18

Cause: The HP All-in-One is not turned on.

Solution: Turn on the HP All-in-One.

Fax setup troubleshooting

This section contains fax setup troubleshooting information for the HP All-in-One. If the HP All-in- One is not set up properly for faxing, you might experience problems when sending faxes, receiving faxes, or both.

The fax test failed

If you ran a fax test and the test failed, review the report for basic information about the error. For more detailed information, check the report to see which part of the test failed, and then review the appropriate topic in this section for solutions to try.

•“The "Fax Hardware Test" failed.” on page 55

•“The "Fax Connected to Active Telephone Wall Jack" test failed” on page 55

•“The "Phone Cord Connected to Correct Port on Fax" test failed” on page 56

•“The "Using Correct Type of Phone Cord with Fax" test failed” on page 57

54 Troubleshooting and support

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HP C7280, C7250, C7288 manual Fax setup troubleshooting, Fax test failed
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C7288, C7250, C7280 specifications

The HP C7280, C7250, and C7288 are part of HP's acclaimed All-in-One (AIO) printer series that blend functionality, speed, and quality in one compact device. Designed for home and small office use, these models stand out for their versatility and advanced features, making them an essential tool in any workspace.

One of the main features of the HP C7280, C7250, and C7288 is their multifunction capability. Each model combines printing, scanning, copying, and faxing, allowing users to perform various tasks without the need for multiple devices. This effective integration saves space and enhances productivity. The printers are equipped with a user-friendly control panel, simplifying navigation through different functions.

The print quality of these models is impressive, boasting a resolution that ensures sharp text and vibrant colors. The HP Vivera ink technology used in these printers plays a crucial role in delivering high-quality prints. This ink formulation provides a broader color gamut and enhanced longevity of prints, making them suitable for both professional documents and high-quality photos.

The HP C7280, C7250, and C7288 also feature built-in wireless connectivity options. Users can print from various devices, including smartphones, tablets, and laptops, making it possible to print from anywhere within range. This wireless technology offers flexibility and convenience, eliminating the clutter of cables in the workspace. Additionally, these models support HP’s ePrint feature, which allows printing via email, enabling users to send print jobs directly to the printer from any location.

Scanning and copying are facilitated by advanced optical scanning technology, which provides clear and precise results. Users can scan documents directly to a USB drive or email, streamlining sharing and archival processes. The automatic document feeder (ADF) featured in these models enhances efficiency, particularly for multi-page documents.

Durability is another characteristic of the HP C7280, C7250, and C7288. Designed for regular use, they come with a robust build quality and are engineered to handle large volumes of printing without frequent maintenance. The energy-efficient design of these printers also contributes to a lower environmental impact, aligning with modern sustainability practices.

In summary, the HP C7280, C7250, and C7288 series All-in-One printers excel in delivering multifunctionality, impressive print quality, and innovative technology. Their wireless capabilities, combined with user-friendly features and robust performance, make them a valuable addition to any home office or small business environment.
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