Motorola manual DCT3080 Installation Manual Calling for Repairs, Company From USA or Canada

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DCT3080 Installation Manual

Calling for Repairs

If a Motorola DCT3xxx set-top requires repair service, please call one of the following Motorola Authorized Service Centers:

Company

From USA or Canada

Outside USA or Canada

World Wide Digital

1-800-227-0450

1-956-541-0600

Teleplan

1-800-352-5274

1-302-322-6088

To ensure efficient service, request a Return for Service Authorization (RSA) number. Be sure to display the RSA number prominently on all equipment boxes.

The Service Center will provide the shipping address of the location performing your repairs.

To ship your equipment for repair:

1Pack the unit securely, if possible in its original factory shipping carton.

2Print or display the RSA number so it is easily visible on all equipment boxes.

3Enclose a note describing the exact problem. Complete and enclose the checklist provided with the unit.

4Ship the unit PREPAID to the address provided by the Service Center.

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Contents Page DCT3080 Installation Manual Special Symbols That Might Appear on the EquipmentImportant Safety Instructions Repairs FCC Declaration of Conformity Canadian ComplianceDCT3080 Installation Manual Table of Contents D03 D01D02 D04Troubleshooting Introduction Front and rear views DCT3080 Installation Manual Features Tuners Standard Audio/Video FeaturesDCT3080 Installation Manual Standard DVR Functionality DCT3080 Installation Manual Standard Data Features Standard Miscellaneous FeaturesAvailable Optional Features DCT3080 Installation Manual Using This Manual Related DocumentationAcronyms DCT3080 Installation Manual Document Conventions If You Need HelpAsterisk DCT3080 Installation Manual Outside USA or Canada DCT3080 Installation Manual Calling for RepairsCompany From USA or Canada World Wide Digital TeleplanFront Panel Front panelKey Feature DCT3080 Installation Manual Rear Panel Key FunctionRear panel Rear panel connections USB 2.0 connector for devices such as keyboards Important Safety Considerations During InstallationDuring Transportation to the Subscriber Home Before You Begin Clearing the Hard DriveVideo Connection Options VideoComposite DCT3080 Installation Manual Audio Connection Options DCT3080 Installation Manual Installation Overview Connecting to an A/V Receiver Audio Only DCT3080 Installation Manual Connecting to a Stereo TV Connecting a Stereo TVConnecting a Stereo TV Page Connecting a Stereo TV and Stereo VCR Page Connecting an A/V Receiver, TV, and VCR DCT3080 Installation Manual Recording Your Connections DCT3080 Installation Manual Ethernet DCT3080 Installation Manual Data Device ConnectionsUSB SataDCT3080 Installation Manual Boot Cycle DisplayDescription For up to 60 seconds during flash erasure Boot Cycle Error Codes Code Description When Error Occurs Action RequiredBoot cycle error codes Code Description When Error Occurs Action RequiredOperational Check for the Remote Control Feature Testing ProcedureDCT3080 Installation Manual Optimizing Video Settings Override OFFSetting Description Restore All ServiceSettings DefaultsDCT3080 Installation Manual Graphics Overlaying the Video Diagnostics Using the DiagnosticsDiagnostics Example of the LED for the main menuExample General Status LED no error D01 General StatusField Description DCT3080 Installation Manual D02 Purchase Status LED display for Purchase Status diagnosticLED display for the OOB diagnostic D03 Out-Of-Band OOB StatusAGC OOBSNR EMMNetwork D04 In-Band StatusEMM PID PIDLED display for in-band diagnostic ModeWhen carrier lock has been established, displays an estimate DCT3080 Installation Manual D05 Unit Address This diagnostic displays the unit addressTvPC InstalledLED display of a unit address UnitMAC AddressesDCT3080 Installation Manual D06 Current Channel Status Aaa 0xbbType Indicates that the channel is digital Current Channel status fields areCurrent channel status LED displays DigitalMpeg CCICIT DRM DCT3080 Installation Manual D07 RF Modem Upstream RF upstream modem LED displayD08 Code Modules Attempt TimeObject Ver Status LED display for code modules Download statusFieldDescription Status DescriptionRAM D09 Memory ConfigurationSystem FlashDCT3080 Installation Manual D10 Keypad-LED D11 Interface StatusUSB I/O Device Docsis TunerXmitter 1394 I/O Device 10BT EthernetDevice Hdcp EnabledHdmi Port RepeaterD12 User Setting Status HDMI/YPbPr OutputCaption Pen Size Service Selection ƒ User The configured closed caption user settings are used DCT3080 Installation Manual D13 DVR/Hard Drive Status Internal OSD LED GPFS, PVR DCT3080 Installation Manual D14 Docsis Status Xx.xx.xx.xx.xx.xx DCT3080 Installation Manual Enabled Acquire DS Channel Establish IP Connectivity Obtain Configuration FileDocsis System Up AccessInitialize BPI IP AddressesLKC DCT3080 Installation Manual Field Description DCT3080 Installation Manual D16 Interactive Status Interactive status LED displayUpstream ID IP AddressUPM DownstreamLED OSD InitwaitdcorcField MAC Abort Cntr Socket Port StateProblem Possible SolutionsPossible Solutions DCT3080 Installation Manual AC Voltage CSR BPICRC DramQAM PCRPPV Qpsk