Motorola manual DCT3080 Installation Manual

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DCT3080 Installation Manual

Problem

There is no video on the TV screen

No closed captions display

There are black bars above and below the picture

There are black bars on all four sides of the picture

The cable terminal is making a humming noise.

Possible Solutions

Verify that the TV is powered on and set to the appropriate input source for the cable terminal.

Verify that the cable terminal is powered on and tuned to an authorized cable channel.

Verify that all video cables between the cable terminal and the TV are firmly connected.

Verify that the coaxial cable feed is firmly connected to the cable terminal and the wall jack.

If the cable terminal is connected to a home theater unit, verify that the home theater unit is powered on and set to the appropriate input source.

Press the • key to cycle through the available output formats until a picture displays on the TV.

Verify on the User Settings menu that closed captions are enabled on the cable terminal.

Verify that closed captions are enabled on the TV.

Some SD programs are broadcast in the letterbox format with black bars above and below the picture. Some widescreens TVs offer a zoom feature that may be able to remove the black bars. Note: If tuned to HD and the TV Type = 4:3 LETTERBOX, black bars will appear above and below the picture. Try setting the TV Type to 4:3 PAN/SCAN to get a full-screen picture with no black bars.

A broadcaster may include black bars on either side of a wide screen broadcast. This is called a “hybrid” aspect ratio and results in a black border surrounding the video on a 4:3 TV. Because this is part of the broadcast, the cable terminal cannot correct the video. Borders can be eliminated by selecting the 4:3 PAN/SCAN option on the TV Type setting.

The DCT3080 includes an integrated hard drive and a fan for cooling. During normal operation, the DCT3080 emits a low humming noise, similar to a personal computer. The noise varies in volume occasionally when the speed of the internal fan adjusts to changes in the temperature around the DCT3080. Please note the hard drive will stay on even when the DCT3080 is turned off.

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Contents Page DCT3080 Installation Manual Special Symbols That Might Appear on the EquipmentImportant Safety Instructions Repairs FCC Declaration of Conformity Canadian ComplianceDCT3080 Installation Manual Table of Contents D03 D01D02 D04Troubleshooting Introduction Front and rear views DCT3080 Installation Manual Features Tuners Standard Audio/Video FeaturesDCT3080 Installation Manual Standard DVR Functionality Standard Miscellaneous Features DCT3080 Installation Manual Standard Data FeaturesAvailable Optional Features Related Documentation DCT3080 Installation Manual Using This ManualAcronyms If You Need Help DCT3080 Installation Manual Document ConventionsAsterisk DCT3080 Installation Manual Outside USA or Canada DCT3080 Installation Manual Calling for RepairsCompany From USA or Canada World Wide Digital TeleplanFront Panel Front panelKey Feature Key Function DCT3080 Installation Manual Rear PanelRear panel Rear panel connections USB 2.0 connector for devices such as keyboards During Installation Important Safety ConsiderationsDuring Transportation to the Subscriber Home Before You Begin Clearing the Hard DriveVideo Video Connection OptionsComposite DCT3080 Installation Manual Audio Connection Options DCT3080 Installation Manual Installation Overview Connecting to an A/V Receiver Audio Only DCT3080 Installation Manual Connecting to a Stereo TV Connecting a Stereo TVConnecting a Stereo TV Page Connecting a Stereo TV and Stereo VCR Page Connecting an A/V Receiver, TV, and VCR DCT3080 Installation Manual Recording Your Connections DCT3080 Installation Manual Ethernet DCT3080 Installation Manual Data Device ConnectionsUSB SataDisplay DCT3080 Installation Manual Boot CycleDescription For up to 60 seconds during flash erasure Code Description When Error Occurs Action Required Boot Cycle Error CodesBoot cycle error codes Code Description When Error Occurs Action RequiredOperational Check for the Remote Control Feature Testing ProcedureDCT3080 Installation Manual Optimizing Video Settings Override OFFSetting Description Restore All ServiceSettings DefaultsDCT3080 Installation Manual Graphics Overlaying the Video Diagnostics Using the DiagnosticsDiagnostics Example of the LED for the main menuExample General Status LED no error D01 General StatusField Description DCT3080 Installation Manual D02 Purchase Status LED display for Purchase Status diagnosticLED display for the OOB diagnostic D03 Out-Of-Band OOB StatusAGC OOBSNR EMMNetwork D04 In-Band StatusEMM PID PIDLED display for in-band diagnostic ModeWhen carrier lock has been established, displays an estimate DCT3080 Installation Manual D05 Unit Address This diagnostic displays the unit addressTvPC InstalledLED display of a unit address UnitMAC AddressesDCT3080 Installation Manual D06 Current Channel Status Aaa 0xbbType Indicates that the channel is digital Current Channel status fields areCurrent channel status LED displays DigitalCCI MpegCIT DRM DCT3080 Installation Manual D07 RF Modem Upstream RF upstream modem LED displayAttempt Time D08 Code ModulesObject Ver Status LED display for code modules Download statusFieldDescription Status DescriptionRAM D09 Memory ConfigurationSystem FlashDCT3080 Installation Manual D10 Keypad-LED D11 Interface StatusUSB I/O Device Docsis TunerXmitter 1394 I/O Device 10BT EthernetDevice Hdcp EnabledHdmi Port RepeaterD12 User Setting Status Output HDMI/YPbPrCaption Pen Size Service Selection ƒ User The configured closed caption user settings are used DCT3080 Installation Manual D13 DVR/Hard Drive Status Internal OSD LED GPFS, PVR DCT3080 Installation Manual D14 Docsis Status Xx.xx.xx.xx.xx.xx DCT3080 Installation Manual Establish IP Connectivity Obtain Configuration File Enabled Acquire DS ChannelDocsis System Up AccessInitialize BPI IP AddressesLKC DCT3080 Installation Manual Field Description DCT3080 Installation Manual D16 Interactive Status Interactive status LED displayUpstream ID IP AddressUPM DownstreamLED OSD InitwaitdcorcField MAC Abort Cntr Socket Port StateProblem Possible SolutionsPossible Solutions DCT3080 Installation Manual AC Voltage CSR BPICRC DramQAM PCRPPV Qpsk